Over priced for sloppy service. I signed up for 1 month flexi contract as I was only going to be in London for just 1 month caring for my sick granddad. Signing on to this gym was meant to be my stress relief, but it gave me more added stress. When I was signing on, I clearly told the supervisor I only want to be there for 1 month. The beer-bellied supervisor smiles, nods, told me I am being signed for a month contract. He didn't really give me time to read the 2 page contract as he said "I've basically explained everything on the terms and conditions", and gets me to sign it as quick as possible. A month and half later, I get a letter saying I owe another months fee because I am still signed up to the gym! I rang them 5 times in that month, only to be told, they will ring me back, but instead I have been ignored, also been cut off after making me hold the line for a long time. Now they've passed my information on to a debt collecting agency to pay £110, for not paying 2nd month of my contract, plus £30 fine for the delay! (Like all this has stressed them out and I am being fined for it.)
Apparently, I had to fill up another form to terminate my contract, which I wasn't told at the beginning when I was only signing up for 1 month! But, they are arguing it says in the contract and its not their fault if I didn't read it, and I should have given 1 month notice! This does not make any sense!
Don't get sucked into signing up to this gym. Not worth it. Poor customer care, rude and in the end, they want to sign you up as quick as possible so they can take your money and go off to yap with others and leave you in the deep-end. They are just greedy, sloppy, money-grabbers.
If you still want to sign up with this gym, keep your wits about. read more