We stayed here in Sep 2017 for 3 days and it was fantastic. The rooms are clean and not crammed…read more(not to mention, the nice little decor touches are inspired by the surrounding mountains and wilderness). The breakfast buffet was so varied and so good that we could have stayed 2 weeks and still enjoyed it every morning. The hotel staff was very helpful. The bars (2 of them) were both great, and the one that serves food was also awesome (nice fireplaces help keep it cozy). The indoor pool and outdoor hot tubs were a great way to relax and spend some time under the evening stars. And we splurged for a massage in the spa, which was totally worth it! Highly recommend this hotel for your stay in Zakopane.

It was honestly the best hotel I've ever stayed at. When we got there I think the hotel was not…read morereally busy so they decided to upgrade our room. We had a nice, beautiful two-story room. The weather was unfortunately pretty bad, so we couldn't enjoy the town but at least the hotel was so nice that it didn't really matter since we spent a couple of days relaxing instead. We had the indoor pool and outdoor spa almost to ourselves. And the breakfast buffet was amaaaazing. So many delicious dishes to choose from. And the staff is friendly and speaks English. We needed to print our boarding passes and the lady at the front desk did it for us. I wish I didn't live so far away so I could go back.

This is absolutely awesome place where I had a chance to spent holidays and weekend break with…read morevisiting Krakow friends from abroad. It is beautifully located hotel in Bukowina Tatrzanska , in Polish Tatra Mountains with absolutely great facilities for relaxation and just to have fun in thermal pools and standard ones. You might get water massages or just swim happily in the sun. There outside and indoor pools. Slides and grotto- whatever you wish with fantastic views around. Absolutely cosy and beautiful Spa and Wellness Club and hotel with great views and so professional and attentive staff. I would like to recommend and soon I will add some pics :) Please, please feel free to visit their website.

The staff are all friendly and very accommodating. I am here with a conference and the place is…read morepacked. If you stay here ask for a room on the mountain side with a balcony. We are in a room with no balcony and a view of the parking lot which only has one odd window that opens. The thermal pools are fantastic and as a hotel guest, included. We are well fed at one of their 2 restaurants. One is modern and bright and the other is regionally traditional. I prefer the regional restaurant as it has a better atmosphere I think. The smoked sheep's cheese is a regional speciality that I do not enjoy it at all. The hotel room is basic but comfortable. The only negative would be the pillows which are lumpy and uncooperative. The wifi is overwhelmed I think with all the conference goers and does not work most of the time.

5 star service…read more First thing you notice as soon as you drive up to this gigantic hotel is that there's Xmas lights everywhere and Xmas trees and it's super festive and well decorated. Who ever they hired to do it all deserves a raise. Elevators are a little old school but you can take the stairs they're huge open cherry oak polished over sized steps beautiful! Our room was great bed was a little meh but I was only there for 2 days and our main focus was the spa. Now let's talk about that. Huge pool with a balcony over half of it with canopy beds for pure relaxation. The pool is cool as it's family friendly so there's a 50 spot for the kids and a 125 and 140 deep end. Hot tub was nice fits around 6 was pretty hot and relaxing. They also have this jungle rainforest water spraying section the lights go from red to orange with bird sounds. The sauna was great!! Steam room made me so happy with the hanging lights such a zen environment. Food! Breakfast is included but room service is a 15 zl ( big whoop) they brought in so much stuff that we were laying in bed in a food coma. AND they even make you a lunch to go so you can spend the day out on the mountain or walking around the strip in zakopane. 10 stars

Excellent location and very friendly staff. I was so excited to have a weekend getaway, relaxing at…read morethe spa and in my room. However the room has slanted ceilings and anyone above 5 ft 3 (160 cm) is sure to wake up and get out of bed only to painfully hit your head. We also had a minibar in our room, full of the usual snacks. We did bring our own drinks to store in the minibar, only to be to told that our room doesn't include it and the fridge is turned off. So I wonder, why give us the room with the fridge and let the hotel's snacks and drinks stay warm? Then for the spa. I had a wonderful eyebrow shaping, salt scrub and massage experience. As far as the pool area, it really is quite grand. My only complaint about the spa would be the low temperature of the jacuzzi. This experience was going to be two stars until I went to the free breakfast buffet today, and was overwhelmed with the delicious choices. Other than those few things I would say I had a just average experience

After initially booking the room through one of the online booking sites I had trouble getting in…read moretouch with the hotel regarding my reservation. I've called the hotel several times but was not able to reach an operator or the reservation desk. There is still some construction in progress so don't be surprised if you hear loud banging from the 5th Floor at 8:30 in the morning. The breakfast buffet was really nice and the hotel restaurant had a really nice dinner a la carte menu, the restaurant staff was better prepared then I thought, I was really impressed! If you are looking for good regional food, try the downtown area or any other place, just stay away from the Tradycyjna Restaurant which is also part of the hotel (another building) rude service and questionable food. Other feedback: - not enough free parking spaces -well appointed rooms but the single beds made into a double are not that comfy and have really small blankets. - general lack of organization - poor lighting in the hallways - getting to your room can be an adventure, in some cases you will have to take one elevator down and another one up. - not enough staff to answer phones - no decaf coffee - no room service menu - no concierge service Please don't get me wrong, this is probably one of the more comfortable hotels in town, just be prepared, I guess I am spoiled :)

Huge hotel, so I was afraid of massive amounts of people at the facilities. But actually the spa…read moreand the pool were quite nice and not too crowded. The rooms are nice and spacious. Buffet is 4/5. One annoying thing was finding a space to park in the huge parking lot, especially because it was icy and not shoveled properly. Overall a pretty nice experience.

A decent place to sleep and the restarant there is worth the stay, Close to the centrum.read more

From the owner: Hotel Helios to wyjątkowy miejsce, usytuowane w ścisłym centrum Zakopanego. Zaledwie kilka minut…read morespaceru dzieli nas od najsłynniejszego deptaka w Polsce- ulicy Krupówki. Usytuowanie hotelu bezpośrednio przy największej otwartej zrewitalizowanej, pełnej zieleni przestrzeni miejskiej( Dolna Rówień Krupowa)powoduje, że obiekt posiada piękny,niepowtarzalny i co najważniejsze niczym nie zasłonięty widok z okien na całą panoramę Tatr. Ogromna przestrzeń Równi Krupowej daje możliwość spacerów i odpoczynku bezpośrednio po wyjściu z obiektu. Ta właśnie niesamowita lokalizacja odróżnia nasz obiekt od reszty utytułowanych w miejskim zgiełku lub na obrzeżach miasta. U nas zyskujecie zarówno bliskość miasta jak i terenów zielonych zatem każdy znajdzie coś dla siebie. Obiekt dysponuje 79 miejscami noclegowymi w 38 pokojach. Są to pokoje 1-osobowe, 2-osobowe, pokoje typu studio, oraz 4-osobowe apartamenty. Na terenie hotelu znajduje się restauracja, drink-bar z ogródkiem letnim, bawialnia, tenis stołowy, sauna

Very nice inside! Great coffee and drinks! Very comfy chairs too. The drinks came out very fast and…read morethey were very tasty!