I'm going to start with the downside, because I missed that before booking and it's important. This lovely boutique hotel is pretty far from Old Town. They say it's a 20 minute walk. I didn't time it, but I definitely think it was farther--at least 30 and I'm a very fast walker. And not super fun in the rain. (And it does rain here--a lot). It's not in a very convenient location.
That said, they do have complimentary bikes, and it took about 10 minutes to ride to Old Town (ride on the sidewalk until you can pick up the bike path). We took the bikes all over, really, which was really helpful in exploring some of the spots farther away. (Though be warned--these are beach cruisers--no gears!) They also provide locks, and you can keep the bikes out all day. You can also take a bus for around 2 Euros into town, though bus service at night is infrequent. For example, when we left dinner one night at 10:30pm and walked 10 min to the bus stop, it said that the next number 14 bus would come at 11:21pm. Maybe we could have taken a different bus, but it was hard to figure out. So we wound up walking back--maybe about a mile and a half in total?
Here's the upside. The lobby and sitting room off the lobby is lovely. We sat and had a glass of wine and olives and had great conversation with some of the other guests.
The beds are comfortable, and the bathrooms beautiful, stocked with Molton Brown bath products.
Since the water in San Sebastián isn't safe for Americans to drink, they give a few complimentary bottles of bottled water.
The service is wonderful--the staff really goes out of their way to make you feel at home.
Breakfast is very complete and very good. And served in a beautiful room.
If I return to San Sebastián, the only way I would stay here again is if they offered complimentary rides for guests to and from Old Town. That's all that's missing to make this a 5-star experience. Otherwise I would choose a place in Old Town to make it easy to get to all the restaurants, shopping, beach, museum, etc...
Oh, and if you do decide to book, request a room in the main house. Apparently they're more charming. read more