I've seen this chain restaurant a lot and finally visited this location while exploring the…read morebeautiful city of Heidelberg. Bottom line is the burgers and brew are delicious! The staff was pleasant and I liked all the fake trees placed all over the restaurant. I had the Birkenwald burger (mushrooms & chive sauce) which I highly recommend if you like chives or sour cream and onion flavor! Pair it with a tasty draft beer and you will indeed have a great experience. I'd be happy to anytime to go to any of their locations! Beware they can get busy because they're that good.

We had a quick coffee and some fries. The service was awesome. We will be returning to try the food…read morethat did look delicious, unfortunately we had already had a meal.

This is our first week in Germany and the service here has been the best we've experienced thus…read morefar. Great drinks, atmosphere, and staff. Highly recommend.

Great ambiance, and the service is phenomenal. All the drinks are amazing, cannot go wrong! Super…read morecozy.

I am aware that there are Hard Rock Cafes in America but I've never stepped into a Hard Rock Cafe…read morebefore entering this one so I have nothing to compare it to. However, after a long vacation of not so great food all I wanted was a burger. I am not going to comment on the music or decor (besides saying it was terrible) as I am not the target demographic. But I will comment on the service. Our server was horrible. I think she might have been from America because she spoke with an American accent. Right after we ordered she went behind the bar and started whispering with her friend and rolling her eyes while looking over at our table. However, whenever she came to the table she was smiley and fake and tried to make conversation. When we first ordered two diet cokes and a ginger ale, she brought two ginger ales and a diet coke. She semi-apologized as though she had realized her mistake before getting to the table but since the had already opened the bottles, we decided not to complain. We all ordered burgers. They were alright in that I didn't get food poisoning but they were very bland. I probably would have gotten a better burger if I had gone to McDonald's or Burger King if that tells you anything. At the end of the meal, my mom ordered a water. Instead of bringing tap water, the server brought bottled water. This would have been a minor annoyance as tap water is free while you pay for bottled water. However, again she opened the bottle before coming to the table and she brought 2 bottles instead of one. At this point I was irritated and beyond giving her the benefit of the doubt. We paid for our mediocre meal and incorrect drink orders and left as quickly as possible to escape the horrible music.

This is a very small Hard Rock that existed prior to the franchising so it isn't listed on the web…read moresite. We buy pins for our son when we travel and they had a small shop in the back. They also have toilets that you can use for .50€ or for free if you are a customer.

We stopped here for a late lunch on a Friday afternoon and it was a pretty good spot. We sat…read moreoutside across the street from the restaurant and enjoyed the people watching. We ordered a Flammkuchen and nachos with guacamole to share and both were pretty tasty. The Flammkuchen was light and crispy, and the nachos had a good seasoning on them. Only thing is that they weren't really "nachos" but rather just chips. In my view, nachos have to have something on them like cheese or salsa... but these were literally just a bowl of chips. The service was good and friendly enough. All in all, a pretty good find for the Altstadt in Heidelberg!

Large place. Great for groups. The quality of the drinks is inversely proportional to the length of…read morethe menu.

Great coffee and delicious cake We stopped by for dessert…read moreafter lunch and had an excellent coffee and delicious cakes. We loved the carrot cake and chocolate tart. Our waiter was super friendly too!

This cafe is definitely super cute and I would recommend visiting this one…read more I didn't give it the full 5 stars because it was really poky and I felt a bit jammed. I sat at a tiny table for 2 persons with my boyfriend and it was okay to drink our beverages and to eat a slice of cake. Nevertheless, we occasionally wanted to check for some flights&hotels, but we had no space for our laptop. But that was ok after we found out that there wasn't the free WiFi that is described here. Also the pricing was a bit higher than usually, but maybe because of the higher costs they have to pay in this beautiful city, Heidelberg. PS: the Chili Chocolate is fire. So if you don't like to get burned, better choose another one:)

a very nice atmosphere!!! In the middle of the main street ... you can either sit outside and watch…read morepeople walking by or enjoy the creatively decorated interior bar area. Delicious food, well decorated on the plates, good prices, modern music in the background lights being dimmed a bit in the evening - I really like this place!!!

Horrible service. Very slow. Took too long to get foot and drinks and pay and order. She looked at…read moreus about 5 times. Too expensive. Tourist trap. Not terribly good drinks. Half day Thursday not even worth it. Food kinda sucks too. Rather bland and small portions.