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    Vibe Transportation Group

    5.0 (2 reviews)

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    Limos

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    AAA Limousine Service - SUV 
 Leather Seating
 DVD/CD/Charging Port
 Bottled Waters

    AAA Limousine Service

    4.3(15 reviews)
    4.8 kmWoodland Hills

    This review is for service on Saturday, August 26 2017. My family and I were going to a masquerade…read moreball and wanted to have an enjoyable safe experience. We chose to hire a limo and based our decision on the rockstar reviews AAA had. Unfortunately, AAA did not give us a rockstar experience that others have received, and we were sorely disappointed by the extremely poor customer service when we tried to work it out with the company. The driver did not cool the limo before it arrived to pick us up. On top of that, the driver refused to bring the limo up the driveway to pick us up. My father (70) and I (disabled) had to walk down my quarter mile driveway in masquerade costumes to the limo, positioned at an incline at the base of the driveway. The driver said the limo "couldn't make it up the driveway" which is not true, since we have had limos back up the driveway before, and UPS and the mail truck regularly have no issues with this. The limo was so hot inside that I felt trapped like I was inside of an oven. It took almost 40 minutes to get it to cool down since the AC didn't work well. Meanwhile, we were all sweating in our masquerade costumes, and we had not even arrived to the event yet. The driver was supposed to have provided ice, but there was maybe 4" of melted ice in a bucket for us, and that was it. We are being charged by the hour with this limo, and we had to stop to purchase ice on our way to the event while being charged for time. Lastly, the driver had an extreme lead foot. He braked hard, and accelerated hard. The entire time we were being thrown around inside of the car. My husband spilled champagne on my beautiful rented gown. At the end of the night, as the driver was dropping us off, he was driving so hard that I was actually thrown onto my back from braking and accelerating as we approached my house. When we got to my house, the driver made us get out at the street and walk the quarter mile up the driveway. I live in Bell Canyon, so it's pretty dark and rural. My 70 year old father had been drinking, and so had my husband. I am, as I said earlier, disabled. Making 2 drunk people and a disabled girl in a ball gown walk a quarter mile up an inclined driveway in the dark is completely unacceptable. The next day my father and his girlfriend flew home to Texas where they immediately had to roll up their sleeves and clean up their property from Hurricane Harvey. When my father's girlfriend, who booked the limo, called to complain and try to work out some form of reimbursement for the terrible service, the company treated her as if she were lying about our experience. "Why didn't you call us sooner?" Apparently we were supposed to stop what we were doing (drinking and trying to enjoy ourselves in the heat on the way to the ball) and call and complain that very moment, instead of complete the night as planned, and then deal with it when things had calmed down. It is completely reasonable to expect that people would want to focus on their event, and then their travel back home, before trying to deal with this poor service.

    My wife and I both use AAA Limousine for those crazy trips to LAX and back to the house. We live in…read moreThousand Oaks, the drive down to L.A. and LAX can be so unpredictable. As I look back on it; we have been using their "Town Car Service" to and from LAX for about 14 years. Its time that I took a few minutes and left a review. The cars are clean, the drivers have been great, they have always been on time, and the overall service is five star. If you need a "Car Service" give AAA Limousine a try!!

    Photos
    AAA Limousine Service - Sedan 
  Seating 2 passengers, 3 Bags
 Seating 3 passengers, 3 Bags
  Leather seating
 Bottled water

    Sedan Seating 2 passengers, 3 Bags Seating 3 passengers, 3 Bags Leather seating Bottled water

    AAA Limousine Service - Sprinter Mini Coach
 11 Passengers
 11 Bags
  DVD/CD/Charging Ports
  Leather Seating
 Bottled Water

    Sprinter Mini Coach 11 Passengers 11 Bags DVD/CD/Charging Ports Leather Seating Bottled Water

    AAA Limousine Service - 16 passenger SUV, complimentary bar service, mixers and booming sound system  Leather seating & lots of ice for a cool ride

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    16 passenger SUV, complimentary bar service, mixers and booming sound system Leather seating & lots of ice for a cool ride

    Vibe Transportation Group - limos - Updated May 2026

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