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    Las Vegas, NV

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    Veterinary Emergency Group

    4.4 (118 reviews)
    Open • Open 24 hours

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    I have been waiting to post a review once I have had more experiences going to this location. I wanted to preface by saying I was a Vet tech for nearly 8 years, 2 of which were in Emergency just like VEG. Unfortunately I have had to bring my Frenchie Fiona here multiple times but I feel that my review can help others. Positives: 1. Treatment area is open and you can be present while they are assessing your baby. I know from working Emergency saying "I'm taking your baby to the back" always made owners uneasy so this is a huge benefit and I'm sure brings a lot of comfort to owners. 2. Treatment areas and exam rooms are kept extremely clean (truly wonder how they do it) 3. Staff is very friendly, I have yet to interact with anyone who was anything but kind. 4. The biggest plus of this place is the fact the Veterinarians never push for a "full work up" - meaning they are conservative and only recommend what is necessary. I have been here 3 times now and each time the Vets are always conservative in the treatment plan. Meanwhile I'm the one who pushes for more tests I brought Fiona in on Saturday and Dr. Vasconcelos presented all the options but recommended to treat the symptoms (suspect back pain) and if she didn't improve to see my regular Vet the next day. I'm happy to report Fiona did turn back to normal by the next day. 5. While it IS expensive it is still relatively "affordable" for an ER vet. The only thing I could say as far as "negative" is the wait times can be quite long in between tests or even check out. But keep in mind this is an ER and while it may not seem obvious to you, the doctors and techs likely are juggling multiple patients at one time and may be treating cases that are more critical than yours. I HIGHLY recommend this hospital and while I never want to visit an ER for my pets I'm glad to know there is one nearby I can always rely on.

    Traci O.

    What a wonderful experience! Modern and contemporary. We were greeted by two staff members and one was actually the Doctor. Our Maggie was covered in hives. Possibly seasonal allergies. They took great care with her. Nurses greeted her on the floor allowing for lots of sniffs. We sat in one of the alcoves. She received some medication and they asked us to wait to make sure she handled it well. It was super comfortable. Maggie got to sit on the couch/bench with me and she actually took a nap! Would bring my pet here in a heartbeat if something goes awry and can't get into my regular vet. They sent all the info over to my vet so there is a record of the visit there as well. Dr. Swire was great as well as Nurse Britiana and the rest of the crew.

    Thank you, VEG! We are new to Summerlin and our sweet 2.5 year old Golden Retriever was distressed. After another great, first experience at the Sun City Animal Hospital (more on them on their page), they recommended our dog get transferred for emergency overnight care in case of critical surgery need. Too many details and curve balls to share - but we have our guy home. Safe, cured of a stomach mass of miscellaneous Golden Retriever findings that were not going to move out. We were so scared and every doctor, tech and front desk person was incredible. So kind and loving and good to him - and us. A service nobody ever wants - but don't hesitate to bring your furry family here. We may take them up on the offer to bring our boy in to say "hi" again soon in happier times.

    Nazy N.

    THANK YOU to the ENTIRE staff at this VEG location for saving my puppy Bruce Lee's life. I thought he was feeling sick because he had a little piece of banana but he actually tested positive for Parvo virus. I was absolutely horrified when I heard his diagnosis especially after losing my soul dog a couple of months prior. Angie at the front desk helped with my emotional roller coaster tremendously and so did every single person in this place. The Dr's and staff here truly care about your pet and do everything they can to help and get you through a terrible situation. I am beyond thankful for them all and I will forever be in debt to this place. Thank you from the bottom of my heart for saving my parvo puppy. God bless you ALL. Love, Bruce Lee's Mom

    Examination
    Daniel T.

    As I settled in for the evening to brew some tea, I failed to take into consideration the possibility of my cat running across the stovetop. As I entered the kitchen and locked eyes with the cat, it was one of those moments where you know it's all going to go wrong. Sure enough, he gets spooked and stomps right onto an electric burner. After some language I won't mention here, I found the cat cowering under the bed. His back paw was severely burnt, so I placed a call to the ER vet. Now, in years past, VECC pretty much had a monopoly on 24/7 animal care, and I've unfortunately had to make trips there over the years, but this place is superior. While I'm sure VECC would have provided the same care, they are more transactional, whereas VEG is more compassionate and transparent (literally). I was able to fill out the intake information prior to my arrival, so the moment I walked in, they knew who I was and why I was there. Dr. Swire quickly took the case and put together a plan of action. While a burnt paw wasn't necessarily the highest priority of the evening, the doctor, nurse, and tech all made time to visit and keep me updated on the process. All the while, I had my cat by my side keeping him calm in a strange environment, whereas most vets take the cat away and leave you wondering. Finally, the time came and he was whisked to the operating table. Luckily for the little guy, he has limited feeling in his hind legs to a neurological condition, so the team was able to shave off the burnt fur and dress his wounds with no fuss. Overall, I'm glad this place has opened up. Of course, it's never really a place you want to find yourself, but if you have to decide between this emergency vet, or the other mentioned above, this is the one to come to.

    My sweet girl
    Wendy C.

    My sweet kitty Arwen had a medical emergency yesterday evening, 4/14/2026. Everyone was so kind and compassionate and showed so much love to us as we had to say goodbye to our fur baby.

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    30 days ago

    So happy to find them close to me in Boca Park! Great, caring staff and big, beautiful facility. What a relief to know that they are there!

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    Page 1 of 3

    Ask the Community - Veterinary Emergency Group

    Review Highlights - Veterinary Emergency Group

    “There's a lot of anxiety and unknown when you find yourself in a situation needing an emergency vet late at night.”

    Mentioned in 12 reviews

    Read more highlights

    Veterinary Emergency & Critical Care - Happy pug after discharge.

    Veterinary Emergency & Critical Care

    (496 reviews)

    Service Knowledge…read moreCompassion Integrity This place was awesome. Our dog started having seizures in the middle of the night and we took him here. They answered ALL our questions and more, they kept him overnight and were amazing when we picked him up. The pricing was less than originally quoted so they... refunded some of our money. (Which is not something I've ever had a vets office do) They talk with us on the phone when we have questions, they've never made us feel like they have any intentions other than helping our dog and being transparent with us. Their staff genuinely cares and you can tell immediately. We are so grateful for them.

    When your beloved pet is critically ill, you need more than medical expertise; you need a…read moreveterinarian who leads with both conviction and compassion. That is exactly what we found with Dr. Woulter Bolsenbroek, DVM. Our dog, Willow, had developed severe gastrointestinal complications after an adverse reaction to a generic antibiotic prescribed for an elbow infection. After seeing alarming black, tarry stool with blood, we immediately sought emergency care following an appointment with our local veterinarian. Willow was ultimately diagnosed with Hemorrhagic Gastroenteritis (HGE). From the moment Dr. Bolsenbroek walked into the room, we knew Willow was in capable hands. He was calm, professional, exceptionally knowledgeable, and genuinely caring. Despite working in a busy emergency and critical care setting, he never made us feel rushed. He patiently answered every question, explained Willow's condition in terms we could understand, and made sure we were comfortable with every decision throughout her treatment. What impressed us most was his honesty and integrity. In today's world, it's easy to worry about unnecessary testing or expensive treatments. Dr. Bolsenbroek recommended only what Willow truly needed, nothing more. Every diagnostic and treatment had a clear purpose, and he took the time to explain the reasoning behind each one. That level of transparency built immediate trust. We also want to recognize Carrie, one of the veterinary nurses, whose compassion and dedication to Willow's care were outstanding. Additionally, Catlyn and Betty at the front desk were welcoming and eager to help from the moment we arrived. Although no one ever wants to need emergency veterinary care, we left feeling incredibly grateful. Willow is now on the mend thanks to Dr. Bolsenbroek's accurate diagnosis, thoughtful treatment plan, and exceptional medical care. If you ever face a veterinary emergency, I cannot recommend Dr. Woulter Bolsenbroek and his team highly enough. They combine clinical excellence with genuine compassion, communicate every step of the process, and practice medicine with honesty and integrity. That combination is rare, and it made all the difference for our family and for Willow.

    VEG ER for Pets - VEG veterinarians in surgery

    VEG ER for Pets

    (148 reviews)

    we cant thank this place enough for what they did for our boy koa…read more we called after waiting over two hours at tropicana animal hospital to even be seen or taken seriously, as soon as we arrived, they immediately started working on koa. they did stress the urgency of the situation and were able to work around our financial situation to run tests and figure out what was going on. unfortunately, due to the nature of the situation, koa needed to have whatever it was that was in his stomach removed surgically which only worried us more due to our financial situation. however, this amazing team saw that koa was a good candidate to recieve treatment and had a good chance of recovery and we were able to utilize donations from other donors that were able to cover his surgery and keep him overnight for multiple nights. now koa is finally back home! they sent us home with meds and instructions for post surgery for the next two weeks. although the situation was extremely critical, the doctors never pressured us, never made us feel bad for our situation and was always thorough when they explained each step and never left us hanging. we were always able to visit koa and walk him and other owners around us even told us constantly how great this place was. as pricy as it was, this is an EMERGENCY room and not your regular vet. don't think we would of received the same care and urgency anywhere else. THANK YOU for saving our boy koa we are extremely grateful.

    I'm writing this as I'm on my way to another emergency vet cause I felt so disrespected by this…read morevet. When we walked in the girl who greeted us was so nice, then the vet walked over (I didn't get her name) and said "tell me in one sentence why you're here"... wth. I don't know where to begin to describe the last 12 hours in one sentence so I'm kinda stammering and I mentioned I gave my dog medicine and she rudely interrupts and asks what kind and I had trouble remembering the exact name of it and she was just unnecessarily rude about it and tells us to go wait for an exam. I walk away thinking ok, this is an emergency vet, maybe she's just busy and overwhelmed and I go sit, then the next dog walks in and she treated them completely differently. She didn't give them the "one sentence" rule. It was clear whatever her problem was it was with me so I left. Other than that the facility was clean and everyone else was very friendly and seemed helpful.

    Tropicana Animal Hospital - Brujita waiting to be seen by tech!

    Tropicana Animal Hospital

    (510 reviews)

    Southeast

    I've had to wait to write this review…read more A little over a month ago, I had to take my beautiful cat, Tara, to be Euthanized. She was 14 1/2 and had Kidney and Thyroid issues. The Vet confirmed it was the right time and we're so caring and gentle. I had been there 3+ years prior when I had to put my Bengal cat, Puma, down. I am not close enough to make this my full-time Vet, but I highly recommend them.

    I want to start by saying this place can be great if you have patience. First time I took my cat…read morehere I spent a total of almost 6 hours here. My cat was hospitalized overnight and I would call and be put on hold for 30 minutes at a time before I was even helped and than another 10+ minutes to have any response on my questions. Tonight we had to put our sweet cat down it took them HOURS for this process. My cat was in excruciating pain and we just kept getting told we will get someone in and it took a while for that too. Once she passed and took some time with her, we were then left for an hour with her body even though we asked for her to be collected. I want to give a HUGE shout out to the doctor we did have because she genuinely cared and was so kind and loving but the staff here is just very unorganized and I think it's so busy they don't know how to control it. It's unfortunate. This is a good place for if you have no other options financially. They really work with your budget but again please be aware of the waiting you will endure any day and any time of the week.

    Craig Road Animal Hospital

    Craig Road Animal Hospital

    (606 reviews)

    Northwest

    Don`t understand negative reviews. Dr Mike did surgery to…read moreour dog Liu and so far everything is good. This office is actually only office in Vegas who returned our calls. The price was the most affordable, significantly lower by thousands.

    Took 2 stars off right away because their front desk/ reception people don't know how to act…read more First, Someone woke me up at 6:53 am to confirm our pup's appointment (called 3x, actually.) I work late so I don't usually get up until 8 and I never get calls from businesses that early so that was a surprise. Also, when we arrived, we were ignored for over 10 minutes. A blonde girl greeted us, sure. But she spent the rest of the time shuffling papers and greeting the tall man who walked in after me. He was helped immediately by the short, surly and curly haired brunette girl who wound up helping me 5 minutes after the blonde ran away (and never came back.) The curly haired girl (not sure what she was doing at her computer), didnt start offering to help me until an African American girl came out from the back to tell me to move to the side so she could help the people who just came in. Reminder that I waited for over 10 minutes before anyone helped me at all. *big side eye* because I had an appointment & all I needed to do was check in. Took her 2 seconds to push a button and tell me I could go to the waiting area. How hard was that? Meanwhile people behind me were being helped right away. Even the tall man stood there watching and judging. Wonder if he was thinking what I was thinking, which was: how rude. The vet assistant was sweet and nice, on the other hand, and gently took my pup to the back for her test. All of my interactions with her were positive and pleasant so I'm thankful for that. I like the receptionists at my current vet. They are nice and friendly and know how to give paying clients good customer service, something the 3 women I encountered at the front desk here are lacking. (My vet doesn't do titers so I was forced to look outside.) The receptionists at this place need to do some training in customer service because I'm not sure what the deal was with them overlooking me and helping other people who came after me. Also, took 2 more stars off because we were there for a rabies titer test, which they charged me over $500 for. After the fact, I decided to call around and most vets I call charge $200-ish so I feel ripped off. Not a good feeling to have. They did the bare minimum of what we needed but we won't be back.

    West Russell Animal Hospital - cute halloween decor

    West Russell Animal Hospital

    (314 reviews)

    I've literally just turned the corner and have left West Russell animal Hospital. They never have…read moreappointments that you could make. They want you to just be a walk-in and wait. Uh no. My dog had multiple ear infections and just getting follow up check ups have been a nightmare. The employees there are OK and the Vets are constantly changing and I can't get consistent quality care where I can make an appointment if I need it so I just had to leave.

    This hospital is full of BS. Every single time we've had to do ANYTHING with them, they've had…read morehidden agendas with extra fees and pricing on top of it. Oh, you wanna put your dog down? Aww that sucks, here's the invoice of fucking $1000. We took our senior dog that has now sadly no longer with us here a couple years ago to do his first check up (he was a rescue), and she literally told us that we'd only have a couple months with him. He ended up staying with us for another 2 years! However, he did have to stay on medication everyday for the rest of his time. Which brings me to my next point.. they take 3 days to fill your dog's heart medication that apparently if they have gaps in-between taking the pills, could be potentially dangerous for them. Teeth cleaning special for $190? Nope! Blood work is another couple hundred but that's fine, better safe than sorry. But wait, they charge you extra for other things too so total comes out about $400 extra. It also takes 9 hours apparently! Dropped our dogs off at 9am but somehow pick up time is at 6pm. LOL. Insane. I really don't understand why I keep giving this hospital another chance. Also the front desk is full of lazy and incompetent people who answer the phone like you're holding them hostage. Maybe they should pay them more since they seem to be making quite a bit of money with all the hidden fees. ;)

    Veterinary Emergency Group - emergencypethospital - Updated October 2026

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