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Vernon Public Art Gallery

5.0 (1 review)

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Divya Sutra Plaza And Conference Centre - Name is now Divya Sutra Plaza and Conference Centre. But credit card charge is still Village Green Hotel. July 2024.

Divya Sutra Plaza And Conference Centre

1.8(22 reviews)
2.1 km
$$

This is the worst hotel I've ever stayed in. The main reason for 1-star is the customer service…read more First the front desk person (Alex) said he's the only one working. No manager is around. We were given a room on the second floor where it is only accessible by stairs. I asked if it's only two levels of rooms if there are no elevator and Alex said yes. That's the first lie. Subsequently I found out there is an elevator which does go all the way to level 7 (top floor). Then we found the room given to us on the second floor was very warm with no air. The technician came by twice. To fix the ceiling in bathroom (almost falling off) and to check the temperature. His device showed the temperature was 19c but frankly it felt more like 29c with little to no air flow coming from the vent. We were told to close the bathroom door to increase room coolness. We decided to let the room cool by leaving the room and met friends for dinner. This was around 530 pm. We came back close to 10 pm and the room was still warm. This was during the heatwave with temperature up to 35c in July 2024. We asked Alex if we could get another room. His first response was "you are welcomed to check out and I'll give you a full refund." Wow! Just wow! I've never encountered any front line service staff not even trying to solve the issue. He insisted all rooms are the same and there are no rooms available to change. Another hotel guest came by with similar complaints on the AC. She's on 3rd floor and the ac is not working too. Finally Alex let us try another room on the 2nd floor. It was equally bad. The ground floor was nice and cool and you can feel the difference when you reached second floor. No cool air at all, not even in the hallway. We kept asking Alex for another room in a non confrontational way. So in the end he let us check out a room on the 7th floor. It was just a bit cooler with more airflow but the tap in bathroom didn't seem to be working. Plus the room was carpeted and felt dirty. We decided to stay on in our existing room and Alex said we would get a discount. But it can only be done at check out the next day. My mistake was not getting that in writing somewhere as it was a different staff (Shivam) on duty when we checked out. Shivam said he would need to check with the manager who has conveniently just left on a flight to Calgary. Shivam said he would call me in 2 hours to update me on the discount. Guess what. It has been a week and I have not heard anything from him. Trying to find an email address is a mystery as this hotel seemed to have many names to it. Divya Sutra Plaza and Conference Centre (the current name on the signboard etc) Riveria Village Green Hotel (the name on my credit card charge) A warning to anyone wanting to stay here. Don't do it! The rooms are very outdated right now. The HVAC is obviously not working well. No elevator access if you're on second floor. Ice machine not working. Pop vending machine not working. The only bright side is our room has a standing floor fan. The other rooms have a small desk fan. The other guest on level 3 has no fan at all! It was a most uncomfortable stay. I should have gone to other bigger known names in the hospitality industry and not try this place. Google reviews are obviously a lie.

More than 1/4 roll of toilet paper and one bar of soap would be a great start to improving one's…read morestay.

Photos
Divya Sutra Plaza And Conference Centre - Outdated room and furnishings. Curtains drawn to prevent heat from entering because the air conditioning is not working. July 2024.

Outdated room and furnishings. Curtains drawn to prevent heat from entering because the air conditioning is not working. July 2024.

Divya Sutra Plaza And Conference Centre - Fan in room because the air conditioner is not working! 35c summer temperature! July 2024.

Fan in room because the air conditioner is not working! 35c summer temperature! July 2024.

Divya Sutra Plaza And Conference Centre - Many things are broken

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Many things are broken

Vernon Public Art Gallery - publicart - Updated May 2026

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