This insurance company offers good rates but that's where it ends. Customer service is awful. Whenever I have any questions about my homeowners policy (due to denial of portion of claims), they rarely know the answer. They'll say they'll call me back but days go by and no one does. It seems like they have a very high volume of business and tons of customers, which sounds great, but this leads to lack of remembering their customers. They don't take notes on anything that was discussed because I have to keep explaining my questions/concerns in detail every time I call. If I do get a callback, usually the information they're giving me is lacking understanding of the policy and the original concern. Also, I've had my homeowners policy with them for 3 years and all 3 years I haven't gotten any policy documents or renewals by mail. Each time I ask, they say it was returned to sender. I have USPS Informed Delivery, I can see every single mail that's supposed to head my way. How can this happen 3 years in a row? And why is it sent to their office (where it's shredded) and not back to UPC? This year as well, I got nothing. There is no way to see my bills online so I have to remember my renewal myself each year and ask them to email me my documents. This year I was going on an overseas trip right around renewal time. I specifically emailed asking for both homeowners and auto policy so I can pay before I leave. I come back to find out my auto policy was not paid and now I have a late fee. I left a message and was told later that the name and number written down by the OWNER MICHAEL VERN was wrong and was coming up disconnected and so they never I knew I called. That just shows you the state of this company. Buy a policy from them only if you care about rates. If you're going to actually file any claims or ask questions about your polic, go with someone else. read more
