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    Verizon

    2.3 (3 reviews)
    Closed 10:00 am - 8:00 pm

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    10 months ago

    Update: I forgot to update this review. The manager reached out to me and resolved the issue. Thanks!

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    9 months ago

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    1 year ago

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    Best Buy - Surprise

    Best Buy - Surprise

    (158 reviews)

    $$

    Abraham went ABOVE and BEYOND tonight for me! I walked in close to closing. I needed a quick item…read morefor my camera! Either a cord or a SD.. we tried out the cord and it wasn't working (my camera issues) so he open and showed me how to use the SD card . Abraham knows a lot about cameras. He offered to "show me something " for better photos .. holy moly! He made a ton of adjustments on my camera , and his co workers were kind enough to "pose" for some sample photos all in good fun. I couldn't believe the difference in my photos , just by all the settings he tweaked. He took extra time with me and that was much appreciated! Best Buy has definitely won me back as a customer! Thank you Abraham! You're a cool dude !

    My son and I stopped into Best Buy to have his phone screen cover replaced. I had purchased the…read moreextended plan to be able to have this replaced as many times as needed throughout the year. While waiting in line for at least twenty minutes, I asked my son to go over to two workers at another counter to see if they could help. Neither person acknowledged my son standing there awaiting their assistance. He stood there for at least another 10 minutes and I called him back to me, still waiting in line. FINALLY, a person agreed to help us with this simple fix...but was told they do not carry the covers any longer. SO...the warranty I paid for is now null and void. I asked for my money back since the service is not usable any longer, but was told I could only have a store credit. WHAT??? If I paid for something and cannot receive what I paid for, shouldn't I get my money back? A miniscule $22 by the way...not hundreds of dollars. The manager Joe was very rude and basically told me that was all he could do and was condescending to boot! Cannot believe a store is allowed to run that way. What happened to caring for customers and giving outstanding customer service. I spent a pretty penny during the holidays, but Best Buy has lost me as a customer. I will NEVER shop at their store again all because the manager Joe couldn't do the right thing.

    Verizon - mobilephones - Updated May 2026

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