Parking was easy location was easy to find store was clean. Weight was short customer service rep…read morewas very helpful. I believe his name was Uriel ? He helped me set up. My modem sent me up on auto pay. I was in and out in no time.

I walked in, eventually got checked in giving my name and reason (phone upgrade) and waited over an…read morehour just to be told they can't upgrade my phone after 7pm. If they had told me that at 6:45 when I checked in, I wouldn't have waited. the kid that helped me (not the person that checked me in) was new and nice, but the girl in charge of training him was awful. she was rude to him and refused to help until he asked 3 times. And she seemed so annoyed he needed her to check the stock room since he didn't have access yet. I waited over an hour just to have to go to another location tomorrow.

Kathy is AMAZING! She went above and beyond to assist my father. He is older and having trouble…read morewith his memory and she was so patient with him and walked him through everything he needed to be able to use his phone. I wish I lived in Arizona so I could drop her off some flowers. Thank you so much again Boost Mobile and Kathy!

Tony is Great, he was able to trouble shoot my phone in no time and put me back online. Customer…read moreservice online at 611 was not able to help me. Tony is good with a wealth of knowledge. Go to this store if you're having problems with your phone. He even showed me how to save money from the different plans they have.

I visited this T-Mobile store to upgrade my phone, expecting in-person assistance. I was told that…read moreupgrades must be completed through the mobile app. While the representative was courteous and apologized for the inconvenience, there was no effort made to guide me through the process or demonstrate how to use the app. If customers are required to handle everything digitally, it would be helpful for in-store staff to at least provide hands-on support when someone takes the time to come in. Otherwise, it leaves you wondering what role the physical store serves. I hope management considers empowering their team to offer more direct assistance, as strong customer service is what sets great companies apart.

Luis was so helpful! My husband/I recently signed up for new T-Mobile service and had difficulty…read moreporting our numbers over. Luis was so patient and helpful. He made our first T-Mobile experience an awesome one! Luis was wonderful!!!

I went in yesterday to get help with my new iPhone purchase (trying to transfer my old phone to my…read morenew phone) and the 3 people working really couldn't be bothered to really help me. I was working with an African-American female with long braids who put little to no effort providing any help and referred me to apple. This wasn't an apple issue it is a T-Mobile issue. The bottom line is I needed help and no one helped me in a store with no customers in it. I'm still deciding whether to stay with this company or not.

From the owner: Visit the T-Mobile store in Surprise and discover America's largest, fastest, and most reliable 5G…read morenetwork. Shop our best low-cost plans with no annual service contracts - plus our best smartphones, cell phones, tablets, internet devices, and latest promotions. If you're interested in joining the Un-carrier, our staff at 16385 W Waddell Rd can assist you in the switching process. Masks are optional for fully vaccinated guests except where state or local ordinances require all guests wear a mask at all times.

Matt is my go to guy for my laptop. Good communication. Easy to drop off and pick up at the UPS…read moreStore. I appreciate the excellent service.

This computer repair is legit and worth it. My daughter's laptop wasn't working and Matt had it…read morerepaired in less than a week. He's professional, knowledgeable, responsive, and fair prices. I would highly recommend West Valley Tech!

Customer service here was outstanding. My husband and I walked in and Malaken greeted us…read moreimmediately. We are two very senior citizens who knew just enough to upgrade our phones and network but not a clue how. She walked us through each step answering every question while never getting frustrated and believe me when I say every question. I observed many customers and all the staff seemed kind and knowledgeable.

We had the best experience at this location, and we wont go anywhere else now! Steph is seriously…read moreso awesome!! As long as we have had cell phones, we have NEVER had a cell phone agent as awesome as her! Im serious. Not only is she cool as hell, but she is so knowledgeable, and so patient. It was so rude of my husband and I, to come into the store, an hour before they closed, and expect to get upgrades for all 5 of our lines! I was nervous that the employees would be annoyed, and not want to help us, but that was absolutely not the case. Even though they had lots of customers, and they were so busy, Steph went the extra mile to help us get the best deals, and apply the best promotions. She was so patient with all of our questions and requests!! We will absolutely be back.Thx Steph!!

Honest and was able to fix my phone within a day. What more can you ask for? Will definitely be…read moreback for my next repair.

I took my iPhone in to have the screen repaired. Mike was very knowledgeable, kind and honest when…read moreit came to the repairs my phone needed. He took the time to explain the process and even gave me some pointers and advice on how to keep my phone running smoothly longer. The cost to repair was very affordable too. I will definitely be going back to have my other devices repaired!