Thank you to Katherine, who helped me try to fix my phone for almost two hours last weekend. This Verizon is closest to our house and it's not usually busy at all. I come here when I really need help with phone issues, which seems to be more lately. The store is smaller than other Verizon locations, but that doesn't really matter to me. The service is always stellar and I appreciate that! read more

Noah was an amazing representative! He took care of our new phone plan with zero issues, loved how straightforward he was and how fast he was able to get us out. Shortest phone visit we've ever had. We were disappointed that they don't have any new watches in store a few new iPhones read more

Verizon - Mobile Phones Near Me - North Las Vegas, Nevada

Thank you Denise, I came in on the May 23rd to purchase an Apple Watch and walked out with a new iPhone too! Lol My experience was amazing. Three other customers in the store and Denise was amazing! She stayed passed store hours and help us all. She's very professional and very very kind and respectful. Denise was also there June 6th with another young lady and she was very helpful as well, I wish I could remember her name. So, thank you to both of you! read more

One employee store. Long wait for anything at all. Not good if you don't have the entire day to sit & wait for help.

This was honestly the BEST phone purchase experience i've ever had. The young associate, Kristen, was absolutely incredible and went above and beyond to help me switch over companies. I greatly appreciate her attentiveness, while working under pressure as the store was really busy at the time. She was very patient and professional. Also, the deal my husband and I received was Amazing! They had exactly what we wanted for the best price and we couldn't be happier! Thank you so much!! read more

Great service and extremely helpful! Zach was awesome! One of the better Verizon stores I have dealt with. Thanks!

Horrible experience. About 3 years ago, an employee lied to us on black Friday and sold us an iPad. Turns out a week or so after that day, he was fired because he's been lying to multiple customers just to get his sales up. Even after talking to the manager multiple times, they would not let us return the iPad and stated we had to pay the extra fees and what not that we were not initially informed about. We refused to do so seeing as their previous employee whom which represented their business gave us the wrong information. It was an unnecessary process when they could've just taken the iPad back. This occurance went to collections and we continued to fight back. It was very annoying and we ended up doing way more than we should have. Avoid the nonsense and to go the actual Verizon store on Craig. read more

I never had issues with Verizon before, but I guess the reviews here talked a lot about the store. If the representative Zachary is the worst, bad attitude and had the audacity to make fun of the customer issues. I'll not recommend the store at all read more

Went here with a question to see if my iPhone7 will work with the Verizon network (FYI it won't) These tricksters pulled a hard credit check without permission. They did this with the use of my drivers license. I even questioned why he needed my DL to continue to see if my iPhone will work or not and he INSISTED that it was to answer my question. I thought, ok maybe he is making a custom SIM card or putting my information in to see if he can pull the phone into Verizon's network. Nope, the whole time he was just running a credit check. Then used the version website to check to see if the phone was able to get on the network. I already told him I did that...waste of time. I work communication networks and this guy straight up lied to my face to get a credit check in. I'm sure the manager is telling them to do this. Oh, I just found out today that the impermissible application this location submitted has the wrong information...hmm wonder why. I'm military and they used the wrong mailing address from my DL. I move all the time, duh!!! Now even if I wanted to switch to Verizon they require 2 proof of residency. read more

The staff here are rude right off the back. I'd avoid coming to an authorized retail store and just go to a verizon store. Bought a phone and I returned. They never gave me back my upgrade and so I have a same phone that I can't get my upgrade back on. AVOID THIS PLACE. read more

Dominic gives great customer service. Broke my phone face glass. Dreaded having to replace it as I thought I would have to leave it behind for hours. Not with Dominic on the job! He replaced the glass while I was in the shop in 10 minutes. Now I'm back on my way lickety split. Glad I bought my phone here within 4 miles of my home. Go Wireless! read more

Husband's phone died and he ran up to this location to get a new one. Totally scammed by jasmine. Heading up there tomorrow to talk to manager-will update w details of scam if manager does not fix immediately. Unethical, misleading, and outright lies. Update Definitely won't go back to this store. Husband clearly stated what he wanted yesterday then she hustled him. Yes, he should have looked closer but salesperson totally misled. After an awful exhange today was able to get some credit back but even though she knew exactly what was expected because i called before going up there, she shorted first refund then blamed me. She either doesn't listen or willfully disregards then blames customer. I was sort of thinking my husband bore some more responsibility but after dealing with this today, he might get 5% of the blame for believing her instead of reading each line closely. Maybe others that work there are fine but certainly recommend going elsewhere. Asked for manager, she said she is the manager so i asked her boss's name (eric) and for contact info to call later because we had limited time. She refused to give to me. I asked several times. She said only way was if she called him so "he could give it to me (contact info) if he wanted to". If management allows this then definitely not somewhere to do business with. This is my second poor experience with this location-first was last summer when they said they couldn't honor a verizon promotion. I went to another store and got the promotion. Gave them another chance since a local business but not again. read more

Went in looking to purchase a new iPhone XS. Staff was very rude, unprofessional, and condescending, especially Gary. I have never met such a pushy salesperson who was not even subtle that he's trying to upsell you for things you don't need. Gary tried to make me feel like he was more knowledgeable. Little did he know I work for a communications company and I AM very tech savvy. I went to this same location over the summer and bought TWO iPhones. JoJo and Moises were awesome that's why I went back. This guy Gary is a joke! I ended up going to a REAL Verizon store for my purchase where I was treated with professionalism, respect and courtesy. read more

Pretty upset. I've been having problems with people having a hard time hearing me on my phone. The guy suggested a new Sim card but said I needed to pay for one. I asked, if that wasn't the problem was I going to be reimbursed? No, of course not, and the problem on my phone was not fixed. Was not until a couple hours later we talked to an employee at an actual Verizon store that said we had been got. Sim cards are free. Avoid this place. read more

Horrible ethics! I have been a Verizon customer for about 25 years. I went in to get the buy one get one and met the necessary requirements to get the free phone. They never applied the free phone properly to the bill. I called customer service and they stated the error was on the GoWireless end. The issue was never resolved. I also purchased the lifetime replacement glass protector with the phones. I went in today and was told you now have to pay 10$ to replace them. The reps at this Location are dishonest and lie to make a sell. Go somewhere else! Avoid this location! read more

I went in about a month ago to get a new phone with my sister and we were helped out by JoJo! She was super helpful and very nice! She made the whole process super easy and very quick! She was able to answer all our questions! Thanks JoJo! read more

I have been to this location a couple of times. There is hardly ever a wait to speak to someone. I recently upgraded my phone. David was a huge help. The staff has always been very professional and courtious. Thanks for the excellent service. I highly recommend this store! read more

Worst customer service ever. The clerk was very rude and would not help solve the problem. Just want me to spend more money on things I did not need. read more

I came in looking for an upgrade on my IPhone 6s. Not knowing what to do and stuff... Dominic came in and took care of me. Walked me through the whole upgrade process and it was fast and painless. I would definitely recommend Dominic if you decide to come into this location. read more

I have come into this location a few times and each time Michael has helped resolve my issues with my phones. Michael always has a smile on his face and finds a solution quickly. I like that he is honest with me...if he doesn't know the answer he will find out. Michael is my families go to Verizon guy!! read more

I came into the store looking to possibly upgrade my phone or at the least see what my options were. I was hesitant at first since I had my son who is going on 4 and VERY hyper active and very attracted to electronics. I was greeted immediately by Michael who was very polite and gave me many options to consider without being overwhelming, which I appreciate since I don't really know too much about phones besides whatever I'm using at the moment. Michael was very patient while my son was practically running up and down the store and even got him to sit still by actually engaging with him! Michael was so helpful and knowledgeable, not to mention professional. He should be an example for the rest of the employees. If you're looking for any sort of help at this location, I highly recommend going to see Michael! Oh, and I love my new phone too! read more

Spot on what every customer service experience is supposed to be like that team wants to be there and knows EXACTLY what they are doing! I went in with a billing issue and came out with an education and in a far better position than I thought possible they are problem solvers! You can't teach that sort of guest recovery situation as far as I'm concerned that team WANTS and appreciates being there kudos to Mike and Joseph! read more

The workers rather socialize than help customers let alone acknowledge them. Poor customer service.

I have used this location for my last 3 phones. They have always been helpful but Stuart has become my favorite. He set up my new G6 just the way I like and I had a lot to transfer, games, photos, etc. he not only helped me but took the time to wipe out my old phone and transferred my husbands info to it. Stuart even located the perfect case for my phone... read more

We went in today to add a line and were helped by Napano. He was very professional, knowledgable, and patience with us. He helped us with more than we expected and we greatly appreciate it! read more