Leann was very patient and helpful. She offered for me to come in again to make sure the problem is resolved. Thanks for the great service

Drove 45 miles one way to store needed a charger for watch, store girl said oh we are out but we have this one I asked is this for a galaxy and gave her the galaxy watch. . "Oh yes" got home this was for a Apple Watch $52.00 and now need to drive 80+ plus to return. by the way NO SOCIAL OR MASK USED IN THIS STORE all customers and sales personal were within 2 feet or Less . this store has gone down hill with customer care. USE ONLINE SERVICES LESS EXPENSIVE read more

$245.00 vs $99.00 !!!!i came in to see about a screen replacement for my sons phone, and they quickly tried to dismiss me and try to tell me to go to a place that did screen replacements; i get it, they don't do screen replacements, ok great but they didnt even ask if I have an account with them or did if i had insurance on the phone, they seemed too busy and bothered to ask , i felt they didn't want to deal with me. i then told them does that place cover the screen replacement since i have insurance? they told me no, (me thinking)ok why would i pay 800$ in insurance for 3 phones a year then. they told me that you could file an insurance claim and pay 99$ FOR an ENTIRE new phone!!!! i called the other store they recommended and they said it would cost 245$ out of pocket for a screen replacement, verizon knew this the whole time!!! and they just choose not to deal with the whole situation, that's a big difference of money, especially with times being tuff rn, i've been a customer for over 13yrs now , but they made me feel like they had better things to do than help me and my son resolve our issue! customers beware!!! read more