Andres, Ricky, and the other gentleman whose name I didn't catch were incredible Customer Service…read moreproviders. I can't even believe how helpful and kind they were. They solved my problem and they were just super Duper helpful. I'm thrilled that for a change I got excellent Customer. there was zero attitude and a complete attitude of I am going to fix this for you when I brought in a secondary issue with my phone hook up. Incredible. Really really incredible. all so much for your help. It was a great experience.

Horrible customer service we have been on the phone for 5+ hours and still nothing has gotten done…read more I have been put on hold for hours and they keep moving up my phone bill! It has gone up to $1200 per month. Also it has transferred me so many times and half of the transfers weren't even to businesses owned by AT&T! This is most definitely NOT leaving good feed back for ATT in fact I wouldn't wish ATT  on my worst NIGHTMARE!!! There are all stores that are not corporate who are encouraged to run their store like a used car lot where a commission is made but they don't have repeat customers because most of the things coming out of their mouths are all and i mean ALL LIES!!  They are telling people "oh the discount will come off the next bill just wait it will I PROMISE" and then when it doesn't and you go in for the restocking fee and a different phone they say its been over 30 days so you can't trade it in anymore...... LIES and manipulation!! Watches buy one get one free that don't have to have plans they will just only work paired to your phone .... FOR 9 FUCKING MONTHS I have paid full price or buy one get one HALF off for these watches PLUS I am bill 28$ a piece for the DAMN service that doesn't even work because they didn't set it up on the watch because I didn't need to have the service THAT U HAVE TO HAVE IF THEY ARE FINANCED!!! 100 hours on the phone 10 hours driving back and forth to stores and 17 hours in store ONLY TO HAVE NOTHING FIXED and be told there is NO WAY TO FIX it AT ALL unless I RUIN my credit and just say FUCK THEM!! There is no one allegedly above the loyalty department but SOMEONE who owns ATT should at least be warned about what their "contracted" stores are doing to RUIN their name! Because I WILL spend at least 3x that amount of time letting EVERYONE and I MEAN EVERYONE know ALL about my FUCKING NIGHTMARE experience with ATT!! IF YOU HATE SOMEONE AND I MEAN REALLY REALLY REALLY HATE SOMEONE I suggest telling them to switch to ATT and get on a 36 month contract with this FRAUDULENT, LIEING, INCONSIDERATE ASSHOLES who clear don't care at all about their customers! DON"T GET ME WRONG the costumer service reps are very pleasant, always try to help, and always say something that contradicts what the last one said! which means that CORPERATE ATT is to blame for this they are ill trained with their hands tied behind their back basically stealing food from your childrens mouths and not giving a damn because you cant get someone from your feed back response to call you back no matter how many times you file a complaint with means to me that ME, MY FAMILY, and MY SERVICE mean NOTHING to them except they are getting more money Don't get me wrong I have 6 phones and 4 watches on my account none of which were supposed to have a payment over 10$ a month and instead my phone bill for the last nine months has been more than my house payment and ALL my other utilities put together because either "they need to transfer me (which is usually when I get hung up on) OR "their is nothing they can do about it" REALLY I'll BE STRAIGHT UP my phone bill was supposed to total $433 and instead it is 1200$ FUCKING DOLLARS A MONTH and i was supposed to keep waiting for the dicounts that never NEVER happen!!! The last call they transfered the to DIRECT TV yes i did say DIRECT fucking TV HOW R THEY TO HELP ME WITH MY ATT BILL  oh what Hannah worker #HM488 from the TELEVISION company is contacting the loyalty department for me out of the kindness of her heart. And I hope and pray she gets commended from either company for her effort but I'm almost sure they will delete this so no one knows the truth about them but I'm paying 4 children 1$ every time they copy and past this to a review site so good luck keeping up on the deleting before anyone sees it because for the rest of 30 months of my contract until I am repaid for what is 1500$ for the time i spent if i was getting paid $15 an hour to talk on the phone for 100 hours like they get paid because I have 4 kids and am taking 18 credit hours for school to get a job decent enough to make ends meet while living off my husbands single income to do all this!!!! I give ATT a -200 in star or point review

My phone screen cracked and I was told itd be a couple of days to repair. A week and a half later…read moremy screen was replaced w a screen that doesn't genuinely fit my phone. Within 72 hrs of it back in my care the screen went black. I was without my phone for another 2 weeks. They gave me $30/$380 back for the inconvenience. I tried to leave things at this. But my phone screen stopped working again, I take it to the UND IT and they helped me on the spot. I'll be calling in the morning to see if I can get my full refund. Why spend almost $400 on a repair that isnt going to last 3 months?! A college student with no phone during midterms for 3 weeks? Shameful. The lack of communication played a vital role.

I never have given a bad review as everyone has bad days & i support all local businesses. But I…read moreBrought my phone in on Wednesday and the guy at the desk said it would be done in a day or 2, it was just a cracked screen which takes an hour to replace, so I said i guess that would work. I did call them late Thursday and they said it should be done tomorrow. I called at 1:30 the next day after no updates and he said they were closing early and it wouldnt be done until Monday morning. Monday came and still no call, so I called and they said they were very busy and it would for sure be done on Tuesday morning. Well Tuesday morning still no call so I called at 3pm and they said it would be done in 30 minutes, i told him to call me asap when its done!! Waiting until 5:45 and after no call i called back again and he said its done but they close at 6pm and i would have to pick it up Wednesday, I jumped in my truck and got there at 5:55 and got my phone. It worked properly after i charged it in my truck. I use my phone for daily work, had a funeral and a wedding this weekend and other things I normally use my phone for so getting it back on Friday was a stretch but 6 days to fix it was much to long.