I bought a new cell phone today at the Cerritos Towne Center Verizon store and I had Jawan Hughes wait on me. Jawan was extremely helpful, knowledgeable and patient with me and all my questions. Jawan helped me buy all the accessories I needed and transfer everything from my old phone to my brand new phone. I could not be happier. Jawan was the best and I want to thank him for all of his help. He made it less stressful for me with my purchase. read more

Went to the Best Buy down the street first to look at the iPhone 12's for 3 of us. They suggested we go to the Verizon store because they would be able to offer trade in for our old iPhones. Came here and right off the bat the manager was so rude. When we walked up he asked why we were here? I get it, COVID and all. We told him we wanted to look at the new iPhone 12's. He said "just look or buy?" I thought that was rude. So in response I said "depends on your deals" he let us in and told us to visit table 1. The staff could not be nicer and more helpful. Answered all our questions and got us in and out in little over an hour for 3 phones. The staff member (don't remember his name) helped answer my brother in laws question because he wanted the iPhone 12 max that was coming out in another week. I figured the manger was having an off day and everyone is entitled to reacting to a bad day. NOPE! The manger was rude the next time we came in so my brother in law could connect his new iPhone with help from the employee. Again greeted with "why are you here?" When my brother in law said he was here to activate his new phone, transfer info and set it up the manager said "we don't do that here" my brother in law was frustrated and said "I watched the employee do it last week with 3 iPhones" the manager looked down and asked "who helped you?" Lucky for us the same employee was there and was pointed out to him. He told us to go see him for help. How is this guy a manager??? Terrible and rude. The staff is worth going to but they need better management or this guy needs to go through customer service training. read more

Don't shop here! Reps are full of BS and because theyre on commission they bs with you and add products onto your account and try to force you to buy accessories that you DON'T NEED! Reps are extremely shady! read more

I had a great experience at this store, ask for Veronica she was very patient with me and got me what I needed in a short time. I'll be back again for my account services and Verizon products soon. read more

HORRIBLE service staff unfriendly and lazy. No help whatsoever. Only way I would go here is if I absolutely had to. I avoid this store as much as possible. This the third time in the store being treated inhumane. Poor poor service. read more

My dad was in dire need of a new phone upgrade after having his phone for nearly half a decade. When we visited Verizon, staff member Julio made the process absolutely seamless and stress free. Julio was incredibly kind and attentive, and took the time to review our plan with us and provide us options on how we could lower our monthly bill while upgrading my dad's phone. He answered everyone of our questions promptly and transparently, and worked out different hypotheticals of what would happen to our plan if we did XYZ. An even bigger plus was that Julio is a Spanish speaker and was able to explain everything perfectly in Spanish to my dad. We left Verizon with a brand new phone for my dad, a 300 dollar trade in offer for his old phone, and a new phone plan that provided us with MORE features - for less money! It was a great experience, and I wholeheartedly thank Julio for his amazing customer service and time. Verizon, please give Julio the raise and recognition he deserves!!! read more

Not happy. Hey I'll get you a free pad for your kid. Yeah right. Nothing is free. Especially when you try to move your service. Funny thing when you try to call customer service they make you go to a Verizon store. read more

I own a service company with 18 employees in Cerritos. I switched over to this garbage company to "save money" since I was convinced by the sales rep Meeso in the Cerritos town center branch . As soon as she made her sales PROMOTION, I never heard back from them for weeks to set up my office lines , I wish I never did. Once they came to switch over provider land lines, they completely could shut down my business phone line and could not get My phones to ring. It's been 11 days now, and I could not get a hold of any of the people that got me started with this madness and nobody knows what they're doing. It is causing me tens of thousands of dollars in revenue due to my customers not being able to get a hold of our company . This is the worst experience I've ever had in business! It's taken me 8 Years of hard work and sacrifice to get my phones to ring and I can't believe how easy it is for one person and company to not care and wipe me out completely. This is heart breaking and devastating to me and my employees with their families since it effects us all . I hope their lawyer is ready to play ball with me because this devastation is going to cost them big time ! If you are a business or homeowner , kick them out of your house if they try to solicit your business! You will never "save " a penny with them.... it will cost you more that you know ! I never ever bash anyone , even if they screw up . But this looks like a two week process already of loss revenue and I can't help but warn everyone else that walks into this store for service . Look out people !!!!! I hope this doesn't cost you tens of thousands of $$$$$ like me ! read more

The staff here aren't interested in helping beyond simply purchasing a phone. Any discrepancy in upgrade eligibility or issues with your account and they'll ship you off to a Verizon call center. And then as many Verizon customers have experienced, the call center will tell you something different and that the store can handle it and then you're in for another ride at the poor customer service rollercoaster that is this store. And forget trying to talk to a manager, "there's nothing anyone at the store can do". What's the point of a brick and mortar anymore and this one specifically? read more

Now, I understand why this store has gotten such bad reviews. I have been coming to the store for years, but the second I had an issue that needed help, the personnel were rude, claimed the products they were selling we're not their issue it was the phone makers that are at fault, and would not provide helpful support to remedy the situation. I had to invest many hours of my personal time to ensure a resolution. Thank goodness my phone was Apple because it took Apple to bring a viable solution because Verizon chose to keep their head in the sand. Even though it was the Verizon store who told me to go to Apple in the first place and then blamed apple for their support. I will not be going to the store and spending another dollar. I'm almost at the point of switching to back to AT&T if it wasn't for the fact that I have three other phone lines attached to that account. AT&T, if you're reading this give me a call because I want to drop Verizon and never, ever, ever get back together with them again. read more

Excellent customer service,, I just received 4 iPhone 7 phones from this store as part of Black Friday weekend promotion. I was working with Jennifer Lam and she was extremely helpful and explained each and every detail of this new deal. She was very honest and open about every charges.. restocking fee ..activation fee etc. I would recommend this store if anyone is thinking of switching over to Verizon. Talk to Jennifer ! read more

Lisa is the one who helped us. She was Very helpful and friendly. She was very knowledgeable bout upgrade options for us to consider but wasn't pushy. Our experience was great. read more

if i could give 0 stars, i would. literally had an emergency that required for me to purchase a new phone and i walked into the store without an appointment. mind you, i walked in on the dot when they opened this morning at ten am. there were no customers, i could've been accommodated. i told the guy in front what happened and he was so inconsiderate, he literally turned me away and said he can't help me bc they are short staffed. don't go here, their customer service sucks. read more

Thanks for the bot response. WHY SHOULD I GIVE HIM OR VERIZON ANOTHER CHANCE? Here's a script, from someone who worked in CRM, in case your salesperson runs into that "problem" in the future: "I'm sorry, we used to provide that kind of service, but we don't any longer. Is there something else I can do to help you?" read more

Went in to get a 5G sim card for my new phone I added, with Covid restrictions I was third in line, and was quickly asked what I was in for by Abigail and she was able to work on me while I wait in line. Maybe was there less than 20minutes and with my new sim card. Thanks Abigail! read more

I have been with AT&T for over 20 years. My wife and I finally decided to switch over to Verizon. My wife set everything up for us and they gave us the option to either have the SIM cards delivered or pick them up from a local store. We decide to pick them up. My wife comes home with the SIM cards to make the transition of providers and unbeknownst to me the SIM card for my phone isn't working. As a man that conduct business from his phone I needed my phone to work. Begrudgingly my wife and I head back to the store where we picked up the SIM cards just 10 minutes before closing time. A young and inexperienced girl greeted us upon entrance. We told her our dilemma of the SIM card to my phone not working. She seemed very hesitant to assist us so I walked over to a gentleman who looked like he was in charged. I told him we just picked up SIM cards as new customers to Verizon and mine was not working. He told me there were two customers ahead of me and I would need to wait. I told him I have no problem waiting as I understood that, then he goes on to tell me their store will be closing in 5 minutes. That is what made me very disappointed. There were at least 6 customers in the store waiting for service. To me it seemed he was not interested in providing service at all, actually none of the "customer service reps" seemed interested in assisting people. I heard an older lady telling them she would not leave until they helped her with her watch. I told my wife we are leaving this store. After we got into our vehicle she checked out the stores reviews on yelp and to my surprise they had 1 star. Avoid the store if possible. read more

2 people already being helped 4 workers in the store dude said its an hour wait cause there's a list of people that are running errands and not in the store that they have to help before me. also if you're trying to attract more business...maybe be willing to help the person thats actually in your store. funk this place At&t literally helped me right away and they had 5 other customers in their store. guess who got my business? read more

Normally when I come after 6 PM, the lines are ridiculous and service is slow. However, stopped by during the day on Thursday since I needed some help activating my phone. I was pleasantly surprised by Cecilia who spent at least 45 minutes with me activating my phone, backing it up, and helping me return some items I bought online. She was so friendly and bent over backwards to help. Most helpful salesperson ever! However, be aware, they try to sell you other packages when you go in for one thing. A different sales lady tried to sell me stuff while waiting for Cecilia to come back... So, if you want any kind of "good" service, just avoid the after 6 PM hours. The employees there are more helpful when they're not busy. read more

This Verizon store is pathetic, 2nd time I've gone in and for completely different reasons. Everytime the manager that greats you, always seems to screw it up. Manager made us wait for his specialist for 30 minutes, when he knew he didn't want to help because the store was 45min from closing. What should have been a simple fix. Lazy lazy lazy... I won't be stepping foot in this store. Horrible Manager means crappy service. Thanks for nothing Nickolas. Aka the manager read more

My wife and I have had the worse service with Sprint for this longest time. My brother suggested I join him on his account so we went to this store to check it out. Long story short... we switched and had the best customer service ever. The manager, I think her name was Lynne, gave us all the info and gave us extra discounts for my brother in law being a cop. The only thing that bothered me was there was a lady that came in and was so rude to the manager. I overheard the other manager name Johnny taking care of this lady. She was so rude to Lynn and Johnny demanding a new phone that she receicer defective. The only reason I even knew what was going on was because she was loud and disrespectful yelling at everyone saying that wanted a new phone and she wasn't leaving without it. That was a sore site to see but I am glad the managers handled themselves . We left very happy. Lynne even helped my brother set to up his auto pay. I will b reccommending this store and th staff to my friends and other families. Sprint can sick it. read more

I had a return, and usually returning things anywhere for me is nerve wracking! Everyone always wants to question you to the 10th degree, wondering why you didn't like it, why you're returning it, why are you even alive..etc. Alvin, the person who took care of me, made this process as painless as possible. He was the nicest person in the store, and upon being there two days in a row, I honestly didn't mind! His professionalism and kindness was greatly appreciated after a long day of work and school. read more

avoid this place like the plague in a pandemic you will have nothing but headache and frustration. Turned in my phone for a 800 dollar credit information was entered incorrectly no credit was give had to call and spend hours with Verizon to finally get credit. then new phone was ordered wrong got 156 gig instead of 256 gig that I ordered went to store at end of day was greeted by front worker Edwin an was told they are closing in 20 they can't help but I can make an appointment for 3 weeks later this happened 2 days in a row On the 3rd day finally young lady tried to help but didn't resolve my problem Told Edwin look I finally got someone to help and he tells me "Good for you " so I had to go with out being able to make phone calls for 4 days. Edwin had the attitude that he could careless and there was no hiding that the young lady help alittle past closing and it was on her birthday so I'm sure she wanted to get home. Please Edwin go find a job where you don't have to interact with others. How you got a job in customer service is beyond me. I will not be returning if it's the last Verizon standing on earth. Please rethink your decision when driving to this location read more

My in-laws went in on 12/6/19 to get new iPhones. They are ask for a rep who spoke Spanish and Veronica K helped. They asked about the iPhone 8 which the sales rep Veronica k did was not on sale and failed to mention that the nest day it was going to go on sale for a "buy one get one on us" deal, she then showed them a "deal" where they get and iPhone xr with bundled case, charger, and glad screen protector. When my in-laws asked if the 3 items were at extra cost she said no that it was bundled, my in laws said "oh like for free like Verizon use to do it?" She said "yes it's bundled"; idk about most people but bundled usually means hidden cost built into the product or shipping ect or for free. On top of that you shouldn't explain "yes it's bundled" that would confuse most people if you are not in sales. It's deceiving and misguided. It's either free or not it's a simple yes or no question; not one deleted with "yes it's bundled" to alleviate possible future issues. When I went back the next day to speak with Veronica k we didn't like how she treated my in laws she kept deflecting the situation with "well the charges are on their reciept";yes its on the receipt but it's in english! How do you help a Spanish speaking customer in a culturally diverse city and say you can speak Spanish and fail to explain everything correctly. Then to have the audacity to not claim any responsibility for your actions and to again deflect "oh it's on the paper, they could have read it or asked." How can they read English if they only read/speak Spanish and they did ask you and you said "yes". We even explained how much cheaper it would have been had she not gotten the 3 extra items if they had known they weren't free and just bought them on Amazon. At the end of the day the same store just 10 months ago where I had bought a phone was told by a sales rep "hey buy your phone tomorrow it goes on sales and your wife's phone is cheaper at Best buy" that is what good sales is not what we got 12/6-7/19 We got over $200 back just from returning all 3 items, we won't ever be returning to this Verizon! Verizon is this way because of the culture they cultivate as being the best provider but they have some of the worst service. BTW please don't bother with your automated responses that I see you send everyone else when the give a bad review. I would give zero star but unfortunately that isn't even an option! read more

Want a Verizon phone? See PHIL at this location! I called and he went over options with me. He took the time to address my needs and see if he could earn my business. I finally got to see him a couple of days later. He remembered me and found a way to switch me from Sprint to Verizon. I am very happy and increasing my business with Verizon service already. I wish the accessories were priced better but that's something Verizon corporate needs to handle. Thanks Phil! I'll recommend you at Norm Reeves Honda in Cerritos. read more

This is my 2nd time with unsatisfied customer service. Decided to go and check out the new iPhone 11 ( December 2,2019) A guy greeted us asking for the name and said someone will be with us momentarily. Finally after 15 minutes of waiting, a chubby Indian guy came and told him what we want to do. He has no badge so I don't know his name. I told him I want an iPhone 11 Pro 256 gb in gold color. He said he will check in the back. He came back and said it's all out, everything out in any color. He said we should go to Apple store because they offer $200.00 discount. It felt like he was shoving us out , no sorry feelings at all. He didn't offer what we should do next. He said to come back around 3pm because the new shipment arrives for that particular phone. I asked him if I can leave my name and reserve it. He said flat out ...No! Rude!!! So I said thank you. He didn't say anything or goodbye, goodluck or hope you come back later. As soon as I said thank you and bye, I saw him smiling, laughing and put his arms around a white woman I guess saying how are you, good to see you. I've seen that woman earlier checking out phones and looking at us while to talking to this chubby Indian rude guy. Anyway, my husband went to back to Verizon after 4pm and he was told there was no shipment at all. He can order and get it in 2 days or pay extra to expedite the delivery. At least this person ( woman) was honest. Hopefully I won't be seeing that rude and unhelpful Indian man next time I come back. I think this store is in need of customer service lesson. Train your people to treat customers properly. If you're not happy doing your job then leave! read more

Worst service ever.... the manager Johnny is the worst. First off they tried canceling 2 of our lines to open new lines for them to get the commission when all they had to do was give us the phones, we already had the chips by the way.. What they ended up doing was freezing my account. I called verizon and my account was under fraud.. Here i was now having to email information about myself just to verify it was me!! So annoyed. No wonder they have no customers! Their service is the worst read more

In my years of being a Verizon Wireless customer I've had "good" service but not "SPECTACULAR" service. But this is what I immediately got as soon as I walked into the door. When I entered I was greeted with a huge smile and every staff member in the store perked up from what they where doing to say hello! They were all with customers as well, so it was extremely reassuring to see that everyone is really acknowledging all of there customers and letting them feel welcome. I barely waited for what seemed like 5 minutes before one of the greeting representatives came up to me and had a killer conversation while I was waiting for the customer service guys! He walked me through the store, gave me a tour, and really made me feel at home, "talking about sports" but not off subject, as he was pointing to his galaxy note that he watches and suggested to get. Within 10 minutes the retail sales representative named "Paul Robertson" came up and shook my hand. He said he would be with me in minutes, but is aware of my situation and knows exactly how to handle it. The way he put it too was hilarious as he made a point to find "creative solutions" to my problem. Within 20 minutes he came back and immediately dived right in with helping me!!! He was one of the most friendly sales guy's I've ever worked with. Seriously. I'm a sales guy myself, and I get what normal "sales guys" try to do. Which usually means pointing the customer in a entirely different direction then what there looking for and pointing them in the most expensive direction! Paul didn't do this at all. He clearly asked me about my budget and then went low pricing up to the higher tier ones. He really sought out trying to help me as a "person" rather then as a "sale". Paul, I really appreciate the sincerity you showed me tonight, and even though I live in Hollywood, i'm going to call and send all my clients / business over to you! Really! Thanks Verizon! ** Oh and I agree with everyone else below... The manager is a little bit strange and doesn't support her team... Please Fix the situation** read more

Not a big reviewer but needed to give kudos where kudos are earned. Customer service was great! Nitesh helped me to get exactly what I needed and at a great deal. He went above and beyond regular customer service. Appreciate you! read more

Worst verizon store ever!! Waited 20 minutes, only to be skipped because they couldn't tell the color of my shirt (when you check in the guy puts down a description of you and they put that my light gray shirt is white and didn't bother to call my name). PLUS... when I walked in, I informed them I needed a new SIM card for an iPhone, while getting checked in. Only to be told I need the iPhone on me. It's not my phone, I was helping out my mom. The worst part is I went there the week before only to have the best experience I've had in 10 years of going to this store (if you have to go, ask for Hector, he's smart and knows his stuff, no one else there is helpful or good at their job). read more

The employees at this store are a COMPLETE JOKE. I walked in on sunday afternoon and 5 of them were behind the counter giggling over something they were watching over their phone. Nobody with their little tablet asked me what i needed. I had to walk up to them and interupt their little fun time. As i grabbed one of their attention and she started to look up my account info.. Another girl was throwing a box clear across their counter, hit the wall, and missed btw. I'm not that much older than them but jeez, show some professionalism.. You're embarassing yourself. Acting stupid isn't cool. So, were they able to help me with my trade in? Of course not. Cant tell if they couldn't figure it out or they just didnt want to even try. This was already after the fact that i was here two weeks ago where one of them told me to come back after i receive the phone before trading/bringing it in. And she was there.. I even said that girl there told me to come back. That girl remembered me and seemed surprised that it didnt work and then carried on. No hey im sorry for wasting your time and giving you incorrect information. But whatever.. The only reason why i didnt get angry is because i expected nothing from them before walking in. This is the laziest and most incompetent Verizon bunch i have encountered at this location. The manager, a big guy, doesnt even try. The one kid who i dealt with during 2015 (and was my go to guy at vzw) was very knowledgeable and polite. Unsurprisingly, he doesnt seem to be working there anymore. Before that they had this great manager for a few years.. I watched him work in sales and then become manager. (yeah I've been with verizon since 2003). Now it's just a bunch of idiots. I guess i need to start heading back to vzw corporate store in irvine until cerritos hires a competent one. Wonder how long before they flush out this bunch for a new group. Looking forward to it. read more

Used this store several times over the years for our account and phone needs. They are generally very helpful and the staff are professional and honest. They have virtually everything you will need for phone, tablet, basic add-on needs. My only concern with them is the staffs understanding of the contracts and add-on services they sell. I have had to go back several times to deal with extra charges on my account due to additional charges they said I would not get. This does consume a lot of time. It is not because the staff lied, it is simply because they don't know exactly all the Verizon maze of billing policies. read more

Edit: they didn't return any of my texts regarding my account. I got an automated number for a follow up, and it said someone would get back to me. I waited a WEEK constantly texting back for a response, but I didn't get one. Sad that this review had to be updated to this :-( read more

I brought my elderly mom into Verizon to replace an old phone. Lynn assisted us in the best ways possible. She was not only efficient and thorough, but she was also very kind and conversational with my mom, putting us both at ease. Thank you, Lynn, for making our experience at Verizon surprisingly and pleasantly easy! read more

Bad customer service omg!!! Thank goodness the guy I talked to over the phone helped me he gets 5 stars!! His name was ROGER.. Thanks Roger!!! Rude ass people that work here.. no hello!! Hi !! How are you!!! Wow these people need some personality.. If you hate your job quit it duh!! read more

Open Letter to Tami Erwin, Senior Vice President & Group President - Consumer & Mass Business (CMB) Sales & Service at #Verizon: It would seem to me that #Verizon (along with all the rest of the telecom corporations out there), just doesn't care anymore. I have been a faithful #Verizon customer for 15 years. I began as a wireless customer and then I became a FiOS customer as well. In that time, I have grown completely disgusted with your LACK of service, care and commitment to your customers (or at least just me). It began a couple of months ago when my #FiOS equipment failed. My wireless gateway had functioned admirably for nearly 4 years and it had met the end of it's life. So, I called "customer service" to order a replacement. After almost an hour on the phone, walking me through the same tests that I had already performed on my own, the woman on the other end finally deemed that my complaint warranted replacement equipment. She told me that she would send out a new gateway, and it would ship out the next business day via 2 day shipping. I voiced my strong disapproval of that time table, as I am self employed and run a business from my home. Still the woman on the other end told me that was the best she could do. (Coincidently, I have relatives who are At&t U-Verse customers had a similar issue with an equipment failure. At&t sent a technician out at NO CHARGE that same day to replace the gateway in their home!!) Not very competitive service on your part, if you ask me!! It ended up taking OVER A WEEK to receive my replacement router. In that time, I was completely without internet access, except for the 4G on my #VerizonWireless mobile device. I contacted "customer service" again, and this time spoke with a different representative. I voiced my discontent for the fact that the first representative I spoke to LIED about the delivery time frame, and that my business had been without an internet connection for OVER A WEEK and the only thing she offered to do was give me a credit for the days that my internet connection had been interrupted. When I expressed my dissatisfaction with her offer, she did not make an alternatives available. When I suggested a full credit for my entire month of service as compensation for the inconvenience and cost to my business, she informed me that there was no way for her to even offer that type of compensation, and that the COMPUTER system controls what kinds of credits they CAN and CAN'T offer the customers! I was disgusted!!! Is THAT what your company has become? A value engineered, computer controlled, mindless army of pacifiers? Well, the answer is pretty obvious. I then called #VerizonWireless to make them aware that I did not intend on paying ANY possible overage as a result of higher mobile data usage, due to my #FiOS outage. They told me that one company has nothing to do with the other and there was nothing they could do if I was billed for the overages. I am just SOOOOO tired of the excuses, the compartmentalization, the lack of ownership, lack of customer commitment, lack of caring, flippant attitudes, and general HATRED toward your customers! I have decided to TERMINATE my relationship with #Verizon Wireless and as soon as I can arrange for an alternate provider, #FiOS will be out the door as well. I wish you luck taking over the world. I am sure you'll do it quite easily without my money! Extremely disheartened, Once loyal customer turned lifelong enemy read more

-the salesman ate a corndog while "helping" me -lied to me -took 30 min to activate a phone -asked me if I wanted "stuff" with my phone. gave me a weird look when I asked him what he meant by "stuff" where do they find these clowns? read more

The sales person was very pushy to get me into a new contract. I went in for an upgrade for the iphone SE which, according to their website says I can get it for only 99 cents and keep my current 1 Gig contract for $60/month. The sales person says that 99 cent deal is only possible with their new 2 gig plan which would cost me $75/month. I go back home to try to complete the transaction myself and see that what he told me was complete bullshit. I was able to get the new phone, same 1gig contract at the same price. Shady sales reps! read more

If I can give 0 stars I would. The employees here are complete a**holes. When I walked in the store, they were all on their phones and didn't look up to say anything. Employee named Phil finally decided to ask what I needed with no enthusiasm and treated me like I was an idiot, when really, it's him that doesn't know anything about their products. He either needs to find another job that doesn't deal with customer service because he obviously doesn't like dealing with human beings or just stay his unhappy a$$ home. Never coming back to this store. The employees here are rude and condescending, no thanks! read more

Second time I've tried this particular Verizon store and the second time the people have been not that helpful almost to the point of being rude. read more

After being a loyal Verizon customer for 16 years, the customer service at this store has made me want to leave Verizon. I went to purchase a new phone on a Thursday and was told by the rude gentleman helping me that it was not in stock and would be delivered to my house the following Monday. When the phone had not arrive by Wednesday we called Verizon and were told that we needed to go back to the store that we purchased the phone to resolve the issue. We returned to the store and asked to speak to a manager, after 45 minutes of dealing with the manager Bill he informed us that the phone would not be shipping out from the warehouse for another week. We asked why we had not been told that initially and did not get any kind of response. I also pointed out that the guy who sold me the phone added insurance to our plan when I had not requested it, again Bill did not seem concerned or apologetic. I received the phone and was not happy with it, the return policy is 14 days and I went back at 17 days to see what they could do for me. Bill was there so I went directly to him and explained my situation. He said he remembered me but was again rude and simply put me in the queue for the next representative to help me. After waiting to be called while Bill aimlessly wandered around the store, the young man helped me and told me there was nothing he could do because it was after 14 days and I then had to ask for a manager. I again get Bill, who should have helped me from the start. He said there nothing he could do to help me get a different phone and could try to reset my current one. I explained that I did not want to do that because I had everything set up and did not want to lose all of my apps again, he said that wouldn't happen, reset my phone and of course it deleted everything. While the phone was resetting he walked away from me and did not interact at all with me or try to politely help me at all. Both interactions that we had with him and this store were filled with rude service and people who did not want to help. The manager of a location should try to help the customers not ignore them and piss them off even more. We will not be returning to this store and will be going to La Habra if we decide to stay with Verizon at all. I went online and filled out their survey and did receive a call from a polite assistant manager named Amber who was helpful, listened to my concerns and at least said that she understood my concerns and would pass them on appropriately. read more