I was very disappointed. We didn't get to explore many of the canals, rather spending a large…read moreportion of the tour at the edge of the city and the lagoon. Further, the guide didn't seem to care much about the quality of our experience. She literally said "this is a group of younger people, so we can do a chill tour" -- I took this to mean she would be informal, but it turned out to mean she put minimal effort into educating us about the city or the ensuring we were getting to see the sights. There were people in the tour more interested in taking pictures, but instead of making sure that we stayed on track the guide just sat in her kayak while they took selfies. It was fun to paddle around in a kayak, and doing so at sunset was absolutely beautiful. But overall, this "tour" is definitely not worth the price.

I had SO much fun! Instructor and guide, Anna, was so knowledgeable and patient. She was such a…read morepleasure to talk to, it felt like a local friend was showing me around Venice. She had a friend with her--Andrea--who was also a local and SO NICE and KNOWLEDGEABLE! When I could not hear Anna, Andrea would relay the information back to me. As well as ask her in Italian really fast if I had any questions. She may become a guide as well so if you can somehow request either of these two girls you will get your full money's worth! HIGHLY RECOMMENDED and will 100000% be back next time in Venice!

Awesome two hour kayak tour of the beautiful canals of Venice. Our guide, Michael, was very helpful…read moreand patient and, as a native Venetian, was able to provide lots of information on the historic buildings we encountered. The tour was one of the highlights of our two days in Venice.

Made a reservation via email a month prior to the visit. The email requests that you confirm a few…read moredays prior to the visit date, which we did. We arrive 45 min before our scheduled tour to a locked door. We wait 30 min then try to call. The lady who answered said they had no reservation for us, even though they had confirmed it on their end via email. She said she would call the guide and call us back. She didn't. So we just left. A rude waste of time and money for a very poorly run business. Don't book with BV Kayak, book with a more reputable business to actually get a tour.

Paola was delightful and a patient teacher of rowing. Even with years of sculling, my son took a…read morelittle coaching to pick up the movement. Once he did, he said it was no more strenuous than walking. Paola guided the boat around some lovely, quiet parts of Venice as our son powered the boat.

Absolute highlight of our multiweek honeymoon in Italy. I'm so glad we did this…read more This was so much fun to do. I loved being able to tool around the canals of Venice with my husband and to see the city from the lagoon. It made the rest of the day sparkle, and I would 100% do it again when next in Venice. The analysis is simple. Eighty Euros for a 30 minute or so trip on a gondola for two (guys, it might destroy romance as we know it, but it costs more for singing to happen in boats apparently) or for the SAME PRICE a 90 minute lesson on a gondola where you can get people to sing for free! The administration of booking was painless on our end, and demonstrated really good customer service on Row Venice's side. Once we knew this was a thing, we reached out to book a session. They were able to email us back, in English, and helped to troubleshoot my inability to book and pay through the website the first time around. They were very patient with us and our lack of wifi and accommodated our last minute reservation. We lucked out and had two instructors and both were really friendly and personal. I also really appreciated how there were multiple couples who had all booked at the same time and each of us got our own gondola and instructor. Final props is that this place is a nonprofit entity that supports rowing culture in Venice. Support this group when you're next in Venice. It'll be a really fun day in a really beautiful town.

Awful customer service even for repeat customers. Booking error not addressed, no options given,…read morenothing. Avoid and never use

The driver was exceptionally rude to me and disrespectful in front of my children.. acting like a…read morechild himself. Single mom with twins- booked a 5 am weeks in advance and confirmed myself 24 hr ahead. We were running 5 mins late... literally running.... And he started calling my phone 5:01, 5:02, 5:03, and 5:04. Separate calls. When we got there at 5:05 he snapped at me, threw his arms up, tossed his head and more. Getting out with twins alone at 5 was ha d enough... 5 mins late is not great but come on! Really!?

This is a MUST DO while in Venice! Nicola made us feel like true locals. We learned so much from…read morehim regarding the history of rowing. He took us to the Grand Canal to row as well as small quiet canals. He took wonderful photos for us too! We could not have imagined how great this experience would be! Forget the touristy gondola rides and absolutely book this lesson to row! You will not regret it!

What a wonderful day we spent on a "topo" and a "San pietro." Our group of five adults and six…read morechildren from 10-17 had an amazing day seeing islands of Venice and sights tourists don't normally see the certosa and the fort andrea(?) that kept Venice safe. Making it the world power it was in a be past due to its small manoverable ships. The knowledge of the young men made us see what entice was like and shared with us their passion that it would control bye to exist even with the encroachment of the huge cruise ships and continue inued dreggung if the canals. bravo to Venice on board

Was having a wonderful time in Italy until we went up to ask about the Gondola service. We walked…read moreup to a man with red and white striped shirt. We first asked how many people on one Gondole, he said maximum 5. Then we asked about the pricing. He said 80€ and 120€, once I asked what was the difference in cost he yelled "thats the price" and walked away. I walked closer and told him that I just want to know the difference in what I was paying for and you walked away and he told me to lower my voice it because I'm loud. I told him that I want to talk to someone else. Another guy's explained the price difference to me but I was so mad we decide to go to another place to ride the Gondola. While we were waiting at the other place a Latin woman came to us to ask about pricing because the same people where we came from were rude to her. We are black, her family was South American. As I was watching the only people who were treated with good service were White and Indian. There are about 3 services in this area, walk around and see who you're comfortable with. All charge the same.