I rarely leave reviews, but our experience at Our Lady of the Lake Regional Medical Center was…read moredeeply disappointing. The check-in process was the only part that went smoothly; wait time there was reasonable. After that, the quality of care fell apart. The room was not properly cleaned--there was visible blood on the floor and even on the sharps/needle disposal box, which is unacceptable for a medical facility. Our PA admitted to giving my sister only general pain medication despite watching her cry in severe pain. The staff member who first inserted the IV did it incorrectly, and while another nurse came in to fix it and administer medication, he said he'd be back in an hour--and never returned. We had to repeatedly request help and updates just to get my sister checked on. This level of care is far below what any patient deserves. The entire department needs serious improvement--cleanliness, attention to patients, and basic follow-through.

Got to the emergency room around 2pm waited for all most 6 hrs name never call employees had bad…read moreattitude you will die coming here to this place needs better staff asap

Dr. Arbour and his team are extremely professional and very accommodating. Dr. Arbour listens to…read moreyou and allows you to ask questions and he responds in a way that you can understand instead of talking "at you". We were seen, we were taken are of and now instead of sitting around waiting for a phone call we are able to go about our day without the anxiety we were carrying for 3 weeks. Thank you so much, we are truly blessed.

Had an appointment with Dr. Caroline Sowell at 1:00 PM. I arrived 15 min early as it's normally…read moreasked. At 1:10 I was brought to the back; much to my surprise, the back area was very dark including the examination room; only a few lights by the nurse station were on. Very dark, I had never been in a doctor's office so dark. In the examination room, the technician did the eye exam and put dilating drops in my eyes. She then left. At around 1:40, I Heard Dr. Sowell introduced herself to a patient in a room adjacent to mine which made me realize that it would take several more minutes to come see me. I had to pick up my grandson from school and realizing I'd be late if I would wait to see the doctor, I left. At around 2:10 I received a call from the technician asking me where I was which led me to believe that it wasn't until then that they went into the room where I was and find out I wasn't anymore. I explained the situation to her and she said that the doctor had a patient ahead of me and I had to wait for the drops to take effect, a fact I was not told, but she did tell me that I should've been told by the front people or I should've known. Not pleased with my first and last experience with Dr. Sowell.

There's so much to say about this place. Twenty seven bed facility with good coverage. For the most…read morepart, the nurses were great with the exception of one. I reported her and had her removed from working with my husband. The CNAs are ok. Some are trifling though. Ms. Laterral was magnificent. The food is disgusting! The company that provides the food says the menu was suggested by the higher ups. It's a total waste. The people are always hungry. I literally had to purchase breakfast, lunch and dinner every day. It's a decent facility overall even the doctors offices however some people still seem as if they are finding their way. No real structure. I had numerous complaints about minute stuff. The day shift was good but that night shift would make you hurt them especially the CNAs. They would bust in the room and turn on all the lights just to dump garbage or write on the dry erase board at 4am. People are sleeping. I would say if you have someone to be treated there, stay with them. It's not bad but it could be better. House keeping rarely came but it is because there is only one house keeper and she had death in here family plus a broken foot during my husband's time there.

The last things these doctors care about is their patients the only thing they care about is making…read moremoney. Actually got told that I had to have surgery to get any kind of pain medication. Mind you I got two ruptured discs in my back an epidural shot in my back . If you can go anywhere else please do not go here. They will smile at you as long as I get checks keeps cashing.

Home base for all of the LSUHSC residency programs and the 3rd/4th year medical students rotating…read moreat Our Lady of the Lake. Wonderful building with a library, auditorium, and conference rooms for meetings and presentations. Multiple simulation labs. My favorite place to study, very calming environment.

Was put on the fourth floor to have a biopsy done and the nurses had no respect did nothing to help…read morein no kind of way and was very lazy and rude the entire time i never seen a floor that has no one tending to the patients everyone was just setting behind the desk on their phones and stuffing their face mind you it was not lunch hour or dinner hour they was just being very laid back like they had no job and was at home this was the worst experience i ever had in my life at any hospital

I love the care and attention given to my son. The staff is great. This is the only hospital I use…read morefor emergency care, especially for my children. I did have one unpleasant experience with a doctor a few years ago but besides that, I prefer this hospital over the rest.

MY husband had to come her for some x-rays. Everyone was super nice and friendly. The check in…read moreprocess was very easy and quick. Everyone greeted ups upon entry and was very helpful. The wait was not long at all. The waiting area was clean, well-lit and neatly decorated.

I have had 3 surgeries here. The first was a good experience. The second surgery was carpal tunnel,…read moreI met with and thought an experienced surgeon was going to preform my surgery, but a young doctor with little experience ended up doing it. It was the worst experience out of the 3 carpal tunnel release surgeries I've had. My last surgery was gallbladder removal, I asked the doctor at my visit who would be performing the surgery, she said she would be. Again, day of its a brand new doctor, barely looked old enough to be working, but I needed my gallbladder out so I didn't want to reschedule the entire procedure. He forgot to put a diagnostic code on my pain medication prescription, and could not be reached after surgery. So instead of my insurance covering my prescription I had to pay out of pocket. Another thing is I don't know why they have sick people working in the surgery department? One of the people that came to get me for surgery was visibly and audibly sick. Coughing and sniffling and had a mask just dangling off his face. Also, prepared to wait! Appointment or surgery they cannot do anything in a timely manner. I will only go back if it's my only option.

My wife and I have been patients at The Baton Rouge Clinic for over 20 years. The physicians…read moreespecially Dr. Paul Fitzmorris, are excellent: responsive, compassionate, and professional. The problem is the administration. After being advised to undergo an EGD on April 20, I was told to pay $228.01 upfront because my deductible wasn't met. I asked to wait until insurance processed the claim based on a prior billing error that took months to fix. I also noted my long history of paying upfront when required, including for a colonoscopy last year. This wasn't refusal; it was reasonable caution. I even offered my standard $50 copay in good faith. That was rejected. Instead, I was told I must pay at least 50% upfront or my procedure would be rescheduled. That is not flexibility, it's coercion, kind of taking advantage of a patient situation. Conditioning a medically recommended procedure on advance payment, especially for a long-standing, reliable patient, is unacceptable. This kind of rigid policy erodes trust and overshadows the excellent care provided by the physicians. A clinic with doctors of this caliber should not allow administrative practices to undermine patient confidence so severely. Syed Khalil

When the only "tool" you have is a nurse practitioner, don't expect quality medical treatment…read more The BR Clinic Urgent Care used to offer quality care quickly, but that changed after the pandemic. I have been there twice since the pandemic was over, and each time I was misdagnosed. Two years ago, I sought treatment there when my appendix was about to rupture (but I didn't know that at the time). The nurse practitioner in charge ordered an ultrasound, but only on the top half of my abdomen, so the technician missed what almost killed me. At the time, I thought this bad experience was a one-off. I returned to this facility last week when I was feeling poorly and my throat was closing up. I suspected strep, so the nurse practitioner did a test, which came back negative, so she sent me home with a 3 day course of steroids. Did not do a flu test or a COVID test while I was there. As soon as I took the last steroid, the symptoms returned with some extra ones, so now I am going to an actual medical doctor for treatment. I think the quality of care I received would have been better if this facility was staffed by a medical doctor, not someone who is essentially cosplaying as an MD. The Baton Rouge Clinic itself is outstanding, so I am shocked and disappointed that their urgent care facility is so bad. Why have such a facility if it continues to offer such subpar care that people need to seek more medical treatment? The BR Clinic Urgent Care facility tarnishes the reputation of the entire BR Clinic.

I have been referred to this clinic by a friend that has seen everybody in South Louisiana and the…read moregulf coast of Mississippi. After calling several times, today I have made head way. I have spoke with several very kind staff members and gathered a plethora of information. Recieving answers ranging from: we are not excepting new clients to after July we are not excepting insurance. (FYI I do have good insurance) Today after speaking to three different people, the forth lady explained to me that yes she could get an appointment for me and in July they won't be taking insurance, however, they will be charging an annual fee and offering the top of the line in quality medicine. For 2000$ a year they will be a one stop shop, if I may. This covers, lab fees, appointments in person or on the phone appointments and appointments with the dr et cetera. This is a paradigm shift of conventional medicine. I found this interesting and I would have given them a two, but I liked their new idea!