About a year-and-a-half ago I I became a dog mom for the first time in a long time. I decided to…read morerescue my first dog about a year later rescued my second because my first had such bad separation anxiety and I could never leave her alone. She was abused and she is terrified of strangers and new people in new places but she's an angel. So it came down to the first time I had to go away out of town on vacation with my children and I was not going to do it because I was so afraid of leaving my dogs. I know that sounds crazy but it is what it is. I left my two babies with Yanely and it was such an awesome experience she sent me pictures, took pictures of them took such good care of them and they were so happy and well cared for and safe while I was gone. It's such a relief to know that I have someone I can leave my neurotic princess with!!!

We met Yanelly through common friends a few years ago and we couldn't be happier to have her in our…read morelives. Barks and Whistles isn't just pet sitting, it's a second home for our fur babies. I would love to travel every where with my puppies but the next best thing is making sure Barks and Whistles is available to care for them! Talk about peace of mind! Leaving our pups with Yanelly takes all the guilt away from leaving them behind. The babies love her and they always come back wagging their tails from all the love she gives. Stop shopping around, Barks and Whistles is the best and the only place we would trust with our fur babes.

We walked in late this Tuesday night (04/21), our dog Spicy was falling asleep in our arms from the…read morediscomfort he was feeling; our dog is hyperactive and extremely friendly. Based on the severity of our dogs' condition they took him right in to be seen. This type of care takes time, so we spent quite some time there. They offer water/coffee and other snacks to your disposal. Bathrooms were clean and the staff was well informed to keep us up to date with our dogs care. Unfortunately, our pet came in very sick that night and he had to be euthanized. The care and compassion that their team offered us was incredible that night. My family's emotions and discomfort were immense but they did the most to assure we felt as comfortable as possible in this extremely difficult moment. A huge thank you from my family to Miami Veterinary Specialists, although this moment was one of the worst for our family they did everything they could to support us.

Stay away from Miami Veterinary Specialists…read more I brought my dog in while he was clearly in distress, and the experience was honestly unacceptable. The staff came across as cold and completely disengaged. No eye contact, no sense of urgency, no empathy. In an emergency setting, that's the bare minimum, and it just wasn't there. What shocked me most was the lack of any immediate assessment. My dog was struggling, and instead of a quick triage or even basic reassurance, we were left waiting with zero direction. It felt like nobody cared. After waiting far too long, I left and went to VEG ER for Pets, and the difference was night and day. They were attentive, responsive, and actually treated the situation like an emergency. Miami Veterinary Specialists needs to seriously rethink how they handle patients and owners the moment they walk in. Because right now, they're failing at the most critical part: first contact. At this rate, they'll lose people before a doctor ever even gets involved.

DAY 1: I went because I had an EMERGENCY. My dog had hit his back leg so hard that it ripped the…read moreskin open. So you can imagine how much he was bleeding. If there was an ambulance for dogs I would have called it. I have a German Shepherd so a big dog who is, honestly, hard to handle. He was in extreme pain, crying, barking, bleeding everywhere, restless, and they took more than 30 minutes to attend him. I was furious, I felt like an eternity! They were so worried about papers that my dog was bleeding out! I understand you need consents and you are extremely worried about getting paid, but find a FASTER more effective way! Doctor Hernandez was extremely professional and helpful he understood how worried we were. He explained the procedure and took pictures of before and after the wound. And kept giving us updates. As well as the assistants, very helpful. DAY 2: Now here is why I might never bring my dog here again. I got an APPOINTMENT for 8:00pm. I was there on time and they "paged" for a bandage change. A simple bandage change took 1 hour and 30 minutes to get done. They had me wait for all that time just because no reason. My dog was even worst this time, he remembered the place and he didn't want to be there. He was restless, barking, going crazy, drooling, pleading for us to take him home. It was such a frustrating and horrible experience. Again I can't deny that they are probably the most knowledgeable veterinarians I have ever been to, but the lack of understanding of how time sensitive the situations they have to handle are take away their stars. The place is clean and extremely organized. And 24hrs very convenient. But you are paying for all that, the place deserves $$-$$$.

I almost never leave reviews, and I genuinely hesitated to write this one because every staff…read moremember I interacted with was kind, friendly, and compassionate. Unfortunately, my experience with their medical care has been incredibly disappointing. I brought my cat in for a nail injury and spent approximately $500-700 on the initial visit. After diagnostic testing, I was sent home with a wound-cleaning solution to apply myself (the wound was not cleaned at the hospital) and antibiotics. The antibiotics worked while he was taking them, but once they were finished, the infection returned. A couple of months later, I returned for the exact same issue. I spent another $700 on additional testing and was again sent home with antibiotics. Once again, the antibiotics improved the infection temporarily, but after they ended, the problem came back. What has been most frustrating is feeling like each visit focused on treating the symptoms rather than identifying and resolving the underlying cause. It feels like they patch it up with a temporary solution that forces you to keep coming back instead of fixing the actual problem. I've never been to a place so inconsiderate of people's time, money, and emotional investment. I've spent around $1,400 for what has essentially been a Band-Aid, and my cat is still dealing with the same problem

Our elderly husky, Luka has been seen at Kendall Pointe on and off since February for stomach…read moreissues/infections/elevated liver enzymes. On July 3, he presented with an acutely inflamed and obstructed gallbladder, requiring complex treatment and emergency surgery on July 5. Post-operatively we encountered some roadblocks and he ended up staying until July 15 to ensure he was absolutely ready to go home. Every day of his hospitalization we received multiple updates throughout the day, lengthy explanations from the vets and a lot of support and empathy from the entire staff. Everyone showed such great and loving care for our old man it really helped ease my anxiety. Every day we have gone back for bandage changes or repeat labwork everyone comes over to say hello and expresses how amazed they are with his recovery. He is now fully recovered and back to his pre-hospital baseline and I am so impressed and grateful for everything you guys have done for Luka and my family. There are not enough words to describe how happy we are to have our boy healthy and thriving again and we could not have done it without Kendall Pointe Animal Hospital's staff and their dedication to caring for our pets.

I am sharing my experience with Kendall Pointe Animal Hospital because I believe other pet owners…read moredeserve to know what happened when I brought my French Bulldog, Nina, in for an urgent medical evaluation. Nina had experienced a frightening episode where she became stiff, had difficulty walking and was breathing heavily. I was extremely scared and worried about my dog. After they took Nina inside, I waited for someone to update me about her condition. No one was coming out. I eventually had to knock on the door myself to ask how my dog was doing. When Dr. Alejandro de La Paz came out, he did not introduce himself. The conversation quickly became about the different laboratory tests and X-rays Nina needed. I understand completely that diagnostic testing can be necessary. My issue is not simply that tests were recommended. It was the lack of communication and compassion surrounding the entire experience. Tell me what you are concerned about. Explain what you are trying to rule out. Tell me why you recommend each test. Most importantly, tell me how my dog is doing. I am sitting there frightened because my dog is behind those doors. Instead, my experience felt like test after test and payment after payment. I ultimately paid more than $1,300 for Nina's visit. I have no problem paying for appropriate medical care for my dog. Nina is family to me. But along with that bill, I expect communication, compassion and professionalism. Nina also has excellent Trupanion pet insurance, which I understood this hospital works with. Yet Natalie, who was working at the front desk, seemed unfamiliar with how the insurance worked. But the part that concerned me the most happened with the paperwork: I WAS GIVEN LABORATORY RESULTS BELONGING TO ANOTHER PET. I still have the paperwork. I will NOT post the other pet owner's medical information publicly because that person did nothing wrong and deserves privacy. Instead, I am providing copies privately to the owners of the hospital so they can investigate exactly how this happened. I understand that veterinary records generally are not covered by HIPAA in the same manner as human medical records. But receiving another pet's laboratory results raises a very serious question for me: If I received someone else's pet's medical records, could somebody else receive Nina's? I have asked the owners to investigate this and confirm that Nina's laboratory results, X-rays, medications and medical records from this visit actually belong to Nina. What bothered me most about this experience was how little humanity and compassion I felt during an already frightening situation. Veterinary medicine is a business, but the animals walking through those doors are somebody's family. When someone is frightened about their pet, communication matters. Compassion matters. Professionalism matters. Accurate medical records matter. I am sharing my experience because other pet owners deserve to know what happened, and I sincerely hope the owners take this seriously and address these issues so another family does not have the same experience.

My husband and I rushed our 9yr old Frenchie baby girl here because she had trouble breathing and…read moreour regular vet told us she had an enlarged heart. From the moment we stepped in, we were treated with kindness and care. They took her back immediately and put us in a room. Within minutes the vet came in and told us some very difficult news and we knew she wasn't going to make it. They rushed us into a quiet room and brought her in so we could say our goodbyes before she passed. They gave her meds to help her make the transition painless. It was one of the most difficult things I've had to endure. My husband and I were devastated and heartbroken. However, the team at LeadER was incredible. They were kind, caring, understanding, and knowledgeable. They let us grieve and have as much time with our baby girl as we needed. It was the only light in that dark time. We then went to pick up her ashes a week later and noticed the had filled out a card for us. It was so unexpected but immensely appreciated. Thank you so much to the team at LeadER!

Left feeling very disappointed. I took my dog in today and…read morethe front desk person was very nice . When met with Dr. Clay Philips at first he was attentive . He said he would be back with an estimate , when the nurse came back with an estimate I had questions, Dr Philips came back in with another attitude , he was short , rude and annoyed I was asking questions about the $1600 estimate . When I told him we were going to wait it out a couple hours , he walked out of the room and closed the door . No words , just left . He was clearly annoyed I was questioning the prices . I decided to leave ,they wanted me to sign a paper at the front desk saying I am refusing care . Laqueda in the front desk continued with the rude and condescending service . I was appalled that how their behavior changed simply because I questioned the estimate . I will never come back . It felt like the doctor simply wanted my money , not to take care of my pet . They held my dog in the back until I paid the visit fee . ( which I had no problem doing ) . Once I paid , they tell someone in the back that my dog was ready to leave . Basically is a very money hungry place . They held my dog "hostage" in the back until I paid . Awful experience . Dr Clay Philips made us feel our pet didn't matter . Only how deep our pockets were .

You never expect to need emergency vet care on vacation . We are so impressed with the care here ,…read morethe timeliness of the care and the reasonable cost , they saved the day and saved our babies . We have 2 doodles who get into things they shouldn't , this time the trash and one ingested feminine products. They were caught in the act and we don't know which one was the culprit or both , after quick x rays we figured it out and vomiting induced to save the day , so happy for the care we received and the compassion of the staff . They are the best !!

These are excellent and trustworthy people here at Keys Animal ER. They were there for us and our…read moreCaviler Olive when it counted. The young lady at the front desk , the vet techs and Doctor Jason were the absolute best. They got us right in, saw our furry friend, made a plan and nailed it perfectly. You guys and girls are the best. From my family to yours, thank you!

Unfortunately I came here when it was too late. However the staff was super kind and compassionate…read moreabout our situation. The cremation with a paw print was at a reasonable price, less expensive than everywhere else I called. I am very thankful to the front desk staff for their kindness and compassion.

The staff treated Brandon with excellent care. All the staff is wonderful…read more Great service!

What went well? EVERYTHING! Great with my dog. Prompt, courteous, sensitive to my dog's needs. A…read morevery clean 'taxi' with updates on pickup and eta along the way. Excellent!

Getting a big dog whose suffering-to the vet without a car is a nightmare. Not only are you worried…read moreabout them, but until I found PAWS-Pet Taxi App, I was frantic! Lyft leaves it to driver discretion, even with an ESA certification, & they are never any drivers who say ok to a 50lb dog. Meeting DeAnna from Pet Taxi App was a breath of fresh air, professional, warm, engaging ,efficient, reassuring & simply fabulous! Mica & I were picked up on time & had a lovely ride to the vet chatting about our affinity for pets. Customer service is a dying art, & having booked with PAWS-Pet Taxi App made everything about this nerve-wracking trip as smooth & as pleasant as possible. I cannot speak highly enough about what a difference this kind of engaged, attentive & professional service means in this day & age.Brava!