I've been using Carp road since moving to Ottawa. Every interaction with staff has been a pleasant…read moreone. Not only do they treat your pet like you'd expect, they have excellent bedside manner with the humans too. From spaying to helping cross the rainbow bridge, the staff are supportive and caring. Follow up calls from their vets, and vet techs help keep your mind at ease. I've called and asked questions about my dogs and they've never been too busy to address my concerns. The facility itself is clean and tidy. I can't recommend this business enough.

We've been to 10+ vets over the past few years and I've never met another vet like Dr. Smith. So…read moreknowledgeable and explained everything to us so thoroughly. The staff answering phones were also so friendly. Was so pleased with our visits we will back for sure!

On Saturday April 26 2025 we were forced to euthanize our companion of 11 years Bob The Beagle…read morewhile on a family holiday trip in Ontario. This was one of the hardest decisions we had to make, however the staff at Eagleson Veterinary Hospital guided us through the whole process with great care and compassion, for which we were very grateful. Edwin & Denise Voetman Winnipeg, Manitoba

Our cat was in need of urgent care (Jan 2021) and our own vet wasn't open (Sunday) so we called…read morearound a few places, none of which were willing to give us a specific time or even see us at all, until we called Eagleson. They were able to slot us in for 5pm on a Sunday! I mean... really?! That was just amazing all by itself. But it only got better from there. They were able to screen us 15min early when we arrived, and then we only waited 20min after our appointment time to actually be taken in. Usually at these places there's a much longer wait. The reception staff were wonderfully courteous, professional, responsive and caring. They were busy, and with extenuating pandemic measures in place -- creating its own challenges, yet they all still found the time to not only see us but to wear a smile. A truly exceptional team. The vet, Dr Amand, was also a real pleasure to speak with. He explained everything thoroughly and knowledgeably. He was receptive to our desire to have multiple tests performed so as to narrow down any potential diagnosis, but never 'pushed' for it. You could easily tell he was empathetic to the notion that maybe some clients just wouldn't be able to afford the fees and as a result might feel emotionally pressured to try and find such precious funds from somewhere. We have pet ins so we wanted all the tests done, and while he agreed that the more tests there are, the better it is, he still did not insist upon it. There was one small minor issue we had regarding a product purchase with which Jocelyn was able to offer total resolution to our 100% satisfaction. We didn't end up following through with her offer, as we decided to donate the product instead, however just knowing it was feasible was something we appreciated. All in all it was a remarkably comfortable experience. We do, indeed, recommend this practice to anyone seeking their services. From arrival to departure, it was a total of 2 hours and 45 minutes. Well done! And may I just say, once again to their team, thank you so much. We really do appreciate your help that evening.

Worth the 45 minute drive! Always happy to see us (likely happier to see the dogs than me lol) and…read moregreat prices. Dr. O is to the point yet thorough, definitely recommend!

Best kept secret in the Ottawa area. Very caring and attentive to their animal patients, and very…read morereasonably priced for their owners.

I believe this veterinary clinic is no longer living up to its former reputation. The name 'Liston'…read moreshould be removed, as it no longer honors Dr. Liston, who once owned and ran the clinic with genuine care. The friendly, small, 'Mom and Pop' feel has been replaced by a business model similar to VCA Vets, where profit takes precedence over pet care. Upselling has become their primary focus. Last fall, they were incredibly supportive (thank you, Dr. Savannah) when I had to make the difficult decision to put my cat down. However, their approach has drastically changed since then. The receptionist now has a poor attitude, and the clinic's relentless upselling seems to be driven by management. When I sought quotes for bloodwork for my kitten with FIP, they insisted on adding unnecessary X-rays and wanted to charge for a re-exam every time I brought him in for bloodwork, which is entirely unnecessary. His bloodwork results alone are sufficient to assess his health. After pointing out the unnecessary X-rays, they removed them from the quotes. However, after I had already brought my kitten to them for a normal exam to establish a VCPR, they insisted on doing a re-exam each time, claiming the FIP study group was requesting these re-exams. When I asked the study group, they naturally said no. This was clearly the clinic's decision. I contacted the vet to express my dissatisfaction with these unnecessary charges, but it took an entire three weeks to receive a reply. The vet claimed that not performing a re-exam each time would risk sanctions on her veterinary license. Skeptical of this claim, I consulted my new vet, who reassured me this wasn't true. Unfortunately, after pointing out these concerns, I was once again met with silence. This behavior only confirms my suspicion that they were more interested in extracting money from me than in my pet's well-being. Given the substantial costs involved in treating FIP, their actions are particularly upsetting. Vets like this contribute to a growing distrust among pet owners, making them hesitant to bring their pets in for regular exams. It's disheartening that a place that should be about caring for our pets has turned into a profit-driven operation. Consequently, I've decided to leave this clinic and seek care for my pets elsewhere in hopes of finding a place that prioritizes their health over profits

My experience with Liston Animal Hospital has only been that of one of excellence . Over the last…read more17 years, I have had 3 wonderful dogs under the high quality care of Dr Liston and recently, Dr Beattie. Dr Liston did create a unique model of compassionate and affordable care and that model has been maintained with the new ownership. I have experienced the full scope from puppy stage to rescue dog to end of life. I would suggest that other clinics could learn well from this one, including the human type. Highly recommend .

A bit of background - this review is based on 8 years spent finding a GOOD vet for my GSD Service…read moredog who was finally diagnosed with Lupus and Exocrine Pancreatic Insufficiency after FIVE other vets failed him, so I have some experience with truly GOOD vets, vets who just want my money, bad vets, and everything between. I didn't love my first experience with this clinic, but I don't judge on first impressions. A second visit resulted in no diagnosis but basically a 'throw-spaghetti-at-the-wall' approach, and a running stream of condescending comments (and I found the solution myself). I have 2 pets that saw them, and they got their immunizations mixed up, so even now I don't know if they gave the right ones to the right animals; when I questioned it, more condescension. Called to book a spay after my female went into heat. Brought my female in for spay, (5 & a half months old) and was told it was impossible for her to have gone into heat. If anyone's ever seen a cat go into heat, it's impossible to miss. At any rate, after being berated for not knowing that cats 'don't go into heat before 6 months of age and never at this time of year,' surgery went well, sent home w/o pain meds, but seemed to be on the mend, sleeping almost constantly. 2 days later threw up and stopped eating. It was a weekend so took her to an urgent care clinic. She got fluids, anti-nauseant shot, and appetite stimulant. Called Crossing Bridge next day. Was told she needed to be admitted for four days of care, that she must have eaten non-food item. Explained that she'd had fluids last night, had been sleeping constantly, and there wasn't anything in my room for her to get into. Was then told I could syringe feed her (as the vet the previous night had said) and if she was no better the next day, she'd need to be admitted, and if I didn't admit her, she was going to take my cat. I don't know if she thought I was young and naive (people mistake me for a teenager even tho I'm 47) but I was shocked by this very forward, flippant comment. Final straw. I'm not an outspoken individual, and am only posting a review because of my concern with a vet that's this condescending and berating; my experiences with a dog that literally cost me tens of thousands of dollars in surgeries and vet visits have taught me to question when things don't sound right - I don't mind spending money on my animals when it's essential, but we weren't at the point of admission yet. With the urgent care clinic also questioning several of the things Crossing Bridge did/did not do, and the threat to 'take my cat from me,' I became concerned about this clinic. A less informed individual could spend a small fortune with the throw-spaghetti-at-the-wall approach; I need a vet that listens to the whole story, and tells me the whole story, and one who takes a more systematic approach to diagnosis and treatment. I'm sad to have to post this review. Oh, and we just came back from a second visit to their new vet (the urgent care cinic) where an x-ray revealed that she was just badly constipated. *next morning update - all better - she had a long night in the cat litter, but she's eating again and back to her normal happy self!

This veterinary Clinic is the best!!! The Vets and their…read moreassistants are very caring and very knowledgeable. They take the time to talk to you so you leave more educated. I brought my Chow, Mei-Ling (baby) there since she was 8 months old. She had some medical problem threw her life which expertly looked after by everyone at this Clinic. When Baby (my best friend) had a stroke in September 2015 they were very compassionate and didn't rush my decision. I receive a hand written sympathy card with everyone's comments which really helped my grieving my best friends passing. If I decide to get another dog (best friend) I'll be bringing her to The Crossing Bridge Veterinary Clinic!!