I just got an incredible deal from Gus and Sean at Lexus of North Miami. I live in Parkland and…read morethey were able to give me an incredible deal on my Lexus RX350 and provide a trade in offer the rivaled Carmax and even delivered the car to my front door. I did everything over the phone and did to even have to leave the house. I could not be happier. Thank you Sean and Gus!

Disclaimer: I haven't purchased a car from this dealership, so I can't speak to their sales…read moretactics, lease terms, or pricing. The reason I wanted to write this review is because of how welcoming and genuinely polite everyone was. I was only there to pick up a car for a friend, and from the front desk staff to the sales team, everyone treated me with kindness and respect; even though they knew I wasn't buying anything. At most dealerships, once they realize you're not a potential customer, the attitude changes and the "polite act" drops. I really dislike that. But that was NOT the case here. Their hospitality is top-notch. They even have a full coffee shop and a gym inside the dealership. Yes, literally an actual coffee counter with a full menu, staff, baked goods, fruit, cold brew, etc. And it's complimentary. I've been to many dealerships including Mercedes and Range Rover, and I've never seen anything like this. The space is clean, smells fresh, and has great AC. My only minor criticism is that the music was a bit too loud for my taste. Other than that, I could honestly hang out here all day sipping my Americano. Salute to the team! hospitality like this is rare.

Great people Great service…read more if you are in the market for new or pre-owned vehicle, give them a call

I went in just to see a car not to buy but to seehow much it would be and maybe for a future…read morereference i would go and buy a car, but the manager had other plans they ran my credit so much that it dropped 50 and right now I can't even afford a car because the payments on it are going to be super high. Would never recommend to go here!!!

My experience with Alfa Romeo was exceptional, my sales man Jassiel was very informative,…read moreexperienced, kind and worked very hard to get me what I wanted, Everyone there that was involved in my purchase were wonderful and helpful, I'm very happy my experience there and all the people that helped, I love my new car, Thank you guys ! Kelly

DO NOT BUY FROM THESE PEOPLE! The manager Raul and the Sales man Jose are the true epitome of what…read morea sales man is, they tell you what you want to hear but they do not stand by their word. I bought a brand new Alfa Romeo veloce back at the end of November. Before I even received the car I noticed the paint was messed up but still was stupid enough to take it because I was promised it would be fixed by them at no cost to me well 3 months later and still no paint is fixed or word of it getting fixed as they have ghosted me. I was told they would be here for me not even 3 months later my check engine light comes on so I reach out to Jose the sales man who sold me my car and swore up and down to be here whenever I needed something. I texted him at 730 on a Saturday night so I was not expecting a response until Monday but when Monday came and I didn't receive a response I became very frustrated and upset due to the fact that he has his read receipts on and it tells me he read my message. By the end of the day Monday still no response so I decided to try and reach a higher up (his manger Raul) so I send him a text explaining the situation to him and even included photos. To my suprised he read my message and left me on read. I texted him Tuesday and it is now Friday and have not heard back from either of them. So I decide to try and call them both to which of course neither of them answer. I send a text saying hello? And I get left on read and ignored. Please do not buy from these people they are not trustworthy especially for the amount of money you are paying for these cars. Please take my advice and seek another dealership. Possibly the worst customer service I have experienced. See attached photos for the receipts of their lack of communication and horrible customer service.

The customer service here with Sonel was excellent - above and beyond. His assistance was such an…read moreimportant part of resolving a complicated hybrid battery replacement on my Prius. He thoroughly explained the Toyota warranty on these costly parts. The mechanical work on my car was completed in a timely manner. I also want to note the exceptional ambience for customer care at this dealership. They provide very comfortable spaces for customers who are waiting during service including a "quiet" room work area and a snack bar. Definitely 5 stars‼

Here's a strongly worded review that gets your point across while keeping it grounded as a personal…read moreexperience: I had an extremely disappointing and frustrating experience with North Miami Toyota, and I feel compelled to warn others. A family member of mine was sold a vehicle that should never have been put on the road. Not only was the car unsafe, but it was also significantly overpriced for its condition. What makes this even worse is the way the entire deal was handled--there was a clear lack of transparency and professionalism from start to finish. To add insult to injury, they failed to provide all the required paperwork, which is not just poor customer service--it raises serious concerns about compliance with legal obligations. Buying a car is supposed to be a straightforward and honest process, but this felt anything but that. This experience left us feeling taken advantage of and misled. I strongly urge anyone considering doing business here to proceed with extreme caution, ask plenty of questions, and double-check everything before signing anything. Trust is everything in this industry, and unfortunately, this dealership did not earn it.

Pamela and Abdul were super easy to work with and got me the best deal for my son's first car. Will…read morebe recommending them to my friends and family for sure!!!

zero stars this place is a dump its ran by degenerate people and you will get absolutely nowhere…read more i have tried for over two weeks to talk to someone in finance dept one person named angel was helpful but i still havent talked to anyone in finance, he works in sales. they dont even say hello they just put the call on hold or transfer the call around to random voicemails im beyond appalled its literally the worst company if you can call it that ive ever in my while life dealt with if you are the manager or owner i need someone in finance to call me asap nothing should ever take this long and im not gonna edit this review this is 100% true i havent exaggerated at all whatsoever over two weeks and i cant speak to who i need to speak with in finance dept lousy dump throw away this whole business its trash

I had an awesome experience purchasing a car from Amin at Audi North Miami, and I can't say enough…read moregood things about my experience! From start to finish, everything was top-notch. When I walked into the dealership I was greeted with a smile by Amin Saleh. I knew the vehicle I was interested in seeing and asked him about it. It was upstairs so be brought it down and offered a demo. I have been visiting dealerships mainly interested in CPO trying to find the right car of this and one other model but I have had less than great experiences to be honest, and he was the first person to actually offer a test drive. On the drive Amin went over some of the features and benefits and when I stopped back into his office, he made the decision-making process a breeze. When it came to financing, Amin and his team worked with me to find a competitive financing solution. The manager also sent several follow up emails to check in throughout the process as well. I took a day to think about it, and called Amin and locked in the deal the next day. Pickup experience was also fantastic and premium experience, again coordinated by Amin and I am so happy with my new Q8! In summary, if you're in the market for an Audi, this dealership is the place to go. Ask for Amin Saleh!

I bought a used A6 almost a month ago. I really wanted to like the dealership, and I love the car…read more Here's what went right and what went wrong. Pros 1. 30 day warranty for used cars 2. they don't FEE you to death like most car dealerships. Cons 1. They don't live up to their word. Upon getting ready to leave ( after a VERY long afternoon waiting for paperwork) the car starts and has a transmission error. Run it down to service and they plug it in and codes come up for some random part, and a new a battery. They promised to fix both. 4 days later they called and said parts are in so I sent my son with the car and when he got back the Salesman called to say they fixed the button but didn't replace the battery because when they rechecked it it showed charged. Of course it did, my son just drove it 90 minutes to get there during which it was charging. So now I"m out $500++ to replace the battery they promised to replace. 2. Paperwork took HOURS, simply unacceptable. 3. Salesman showed me nothing about the car, just handed keys and see ya later. Argued about the battery. 4. No where in the paperwork does it discuss the 30 day warranty, it actually contradicts it saying NO WARRANTY AS IS, you have to assume they''ll stand up to their "word" which as described earlier isn't really worth much.

I don't know how to rate this. I would rather not write a review when I can not give all positive…read morefeedback. Service I rate higher, sales is my issues. So please take my rating as an average. I have always leased Infiniti's, so having that kind of service is something you get used to. My last Q60 was stollen, I decided to get a wrangler. My decision was because it was a car I always wanted. Not due in to sales pressure. If I have to say how my sales experience was November of 2020. I would give it 1 . The sales person was not helpful. They tried to get me into every model below what I wanted, kept me there forever playing their games, when I tried to leave, and even chased my car acting like they had a better deal to offer me. It was like a bad car salesman skit. At the end what we had a agreed for the down payment, was not what I paid before I walked out the door. I was too exhausted to fight, and just wanted to go home. The sad thing is I would have never had to deal with this at Infiniti. There I would test drive the car, on side streets, the highway, and where I wanted (wait that is any car). I am used to being in and out in less than 30 min with a new car. At Jeep, the sales man was too lazy to put gas in the car and only took me down side streets. To this day.... I hate my Jeep on the highway. I regret that I never test drove it to know that you can't use your blue tooth on 95. Should I continue.... No, I'll just leave it at that. I'm happy with this car for what it is, I got the Jeep I wanted. But, I will never give this dealership business. When you think of car salesman and the reputation they have.... This is the true meaning of them. Service: I can't complain. I have gone in for oil changes. Waited, or taken an Uber to work. Prior cars I was given a loaner. But, it's not a luxury car. This last oil change they did not reset my mileage to 0 for the next oil change. But, I know how to do that myself. My Jeep also is set to have an oil change every 10,000 miles. So, I am not sure why they put a sticker on the window for the next one due in 5,000 miles. I thought the days of stickers in the windows left us in the 90s. They washed it, so it looks great. They have a great area to sit and wait. You can get work done, have coffee, or relax... so no complaints. Service staff is friendly and helpful. I will give them all the s. (Sales hurts the overall rating of this location)

WARNING STAY AWAY! Aventura had two new Jeeps which we were…read moreinterested in with a advertised sales price on them. We called and were insured that they had them and several others in stock to choose from and that they always honour the sale prices. We drove down to Aventura, and after waiting an hour they could not find these two Jeeps, but offered one that had several scraches and a dent in it with 900 miles on it. When we asked to look at the other ones in stock they advised us that they could not sell them as they would not start and the computers were out of them. They lied and said even if they found the Jeeps we were interested in, they would not be able to sell them at that sales price, but could get one from another dealer for 10k more. Sales rep and sales manager were not helpfull and very upset that we would not put an offer in on the scrached and dented one with 900 miles on it. STAY AWAY AND DON'T WAIST YOUR TIME WITH THIS DEALERSHIP.

Great place. Frank is a very honorable businessperson. We have had our car serviced here for many…read moreyears and have always had good experiences. I referred family and they all bring their cars here too.

Multiple times returned for the same problem that was not repaired properly…read more Paid for A/C repair$200+, that only worked for 2 months. When returned they said we don't A/C! Had brakes done in April 2025, returned twice, brakes still making noise. They said it needed total front end job $1000+. Still making noise took to another shop to find out the used cheap pads. And the new shop fixed the A/C for $50!!!

Wonderful experience! Kind, courteous and very clean…read more Mmmmmmmmmmmmmmmmmmmmmmmmmmmmm

Brought my car for break pad and rotor change asked questions and customer service rep. was ruderead more

Buying my first car was a complicated experience but Alon was so helpful because he took me through…read morethe process step by step, answered my questions knowledgeably, was patient with me, and helped me find the perfect car. He helped me get the best price and I would recommend working with him for your next car! Thanks Alon for all your help!

Please be careful. I took my car for service and the next day I had a flat tire and rim was…read morescratched. Terrible! No one took responsibility for it and all they can say is that their videos and pictures are not clear so they can't be certain it was not there before. I've had several issues in the past with the service department and this will be my last time there.