Larry is great at what he does!…read more I brought 4 pair of shoes for repair and/or polishing, and they were ready as promised. More importantly, they are beautiful! I'm specifically impressed with my boots and my Cole Haan oxfords. They look as great as they did when I got them, and I will absolutely be bringing more shoes here. Some reviews have expressed varying levels of frustration. While I can't speak for anyone else's experience, I can offer a few tidbits to manage your expectations: -Bring your shoes in the off-season. My shoes took about 3 weeks from the time I dropped them off. This did include polishing, new heels, and custom insoles. You'll likely be less irritated if you don't need the repairs in a hurry, especially because to my knowledge this is a solo act. -Larry was very nice and professional, but not over-the-top. Some might read this as rudeness. To me, it comes off more as straight to the point. You'll be greeted, asked what you'd like done, given recommendations, and a timeline. Pretty no frills. Also important to note is that I didn't feel pressured into services I didn't need. - Services aren't cheap, but I found the cost to be well worth the investment for what I paid full price for my shoes.

I thought I'd be very happy with this shoe repair store because I like the old town feeling of…read morehaving a store I can walk into and get my shoes repaired. But when I walked in and discussed the repair of my shoes, the guy at the desk seemed overwhelmed and was stating how much work he had to do, which is inappropriate! You shouldn't present to your customers that you have too much work. I felt like I was being a burden to him by wanting him to repair my shoes. I said to him you should be happy for the business. The inside of my boots needed some cleaning but my main issue was my heel. He said the cost to replace the heel and polish up. The boots would be $70 . I said OK but then I asked about cleaning the inside of the boots. He said that would be another $50. I said absolutely not. I could buy another pair of boots at that price. The boots only cost me $110. I was having them because I like them. When I picked up the boots a few weeks later the heels were replaced, which I was happy about. But the rest of the boot looked basically the same. No " spit polish. " the boots look the same as when I brought them to the store. They just had new heels. Anyway, I won't be returning. I tried to support a local business. But they need to really watch how they speak to customers. Suggestion: do not complain to new customers that you have too much work. Always go above and beyond. I'm gonna give you one star rating. I won't say I don't recommend your business. I don't have an option to be "neutral" so I'll choose "maybe".. Because it is my wish for the highest good for everyone always. And we all have bad days from time to time. Blessings

After an unprofessional alterations experience elsewhere, I tried Sunny's Alterations as a last…read moreditch effort to replace a zipper on my favorite skirt. When I gave it to her for inspection, she immediately noticed tears in the lining of the zipper that I'd hadn't noticed myself. That's when I knew she had an eagle eye and I was working with an expert. I picked up the skirt exactly 7 days later (for $10 less than I paid at the other shop for a zipper replacement) and the work was so pristine that I almost thought they hadn't gotten to it yet. It's a whole new zipper from top to bottom that looks exactly like the faulty one. This place is the BEES KNEES! I ran into another customer at the shop who assured me they were the best! Cant wait to see what else in my closet needs to be altered.

Sunny does excellent work and charges a fair price. I trust her with my finest clothing.read more

04/20/2021: Hakky is now closed, unfortunately. I went by their location at lunchtime to drop off…read moresome shoes. The shop was dark and locked up but the sign outside indicated they should be open at that time. When I took a peek inside through the glass, I could see things on the floor, and generally in disarray. Someone had scrawled a note on the sign saying they'd like to be contacted so they could come pick up their stuff. I called the number listed on the sign and left a message. A short while later I received a text telling me Hakky will not reopen. It's a shame that this happened; Hakky did good work. Not sure if it's because of the economic situation because of the pandemic, or something else, but we've lost a quality repair shop that charged reasonable prices.

This place has been here for years and I've never thought about using their services. I mean when…read moreshoes got worn and old I would just donate them. To think about repair, well just not my thing. Shoe shining, well, that's another. My Husband would get his shoes shined all the time, whatever happen to those guys. You know, the ones who would travel around town with their shoe shine kit in hand, going from business to business to get business. Guess they are slowly disappearing like so many other good things that used to matter. The other day I took a few of his good leathers to be shined here, at Hakky in Northlake Mall. They are truly one of the staples still holding this mall together. I went up to the counter and was told they wouldn't be ready until tomorrow which was not good enough because I didn't feel like going back there tomorrow. She quickly accommodated my displeasure and said come back in a couple of hours, great! Well as things would have it when out with the little chickling's, I ended up having to leave only to return the next day. The shoes were ready and all looked brand new. The price was right, service was nice and got more than what I expected.

Great shoe repair place! I had a pair of Lucky leather boots repaired. Both heels were in terrible…read morecondition. He did a great job, took less than an hour and was a great price! Highly recommend.

Excellent work! Fast, fair priced, and honest. Convenient location. Jean fixed my favorite boots…read moreand they will last me many years.

This was a project for a belt buckle that was wider than any belts I could find in retail stores --…read morea full 2 inches. After searching countless country & western retail stores with no luck, I finally found Ken at Atlanta Shoe and Leather. I only wish I had reached out to him at the very beginning. What started as an Easter egg hunt turned into a completely seamless and effortless experience. We designed the entire belt around the buckle in less than 30 minutes, and the finished product was delivered in just one week. If you have any one-off, custom, or unusual projects, I highly recommend reaching out to Ken. I'm confident that if he can't do it himself, he definitely knows someone who can. The quality, attention to detail, and customer service were outstanding. I could not be happier with the results. Highly recommended!

Being new to area, it can be hit or miss in finding new services…read more Yelp reviews helped me find this local gem. My AGL flats with their new soles and heels along with a polish have not looked so good in many years. Definitely not an inexpensive service but the attention to detail, expertise, and service are worth the additional expense. Located in a strip mall, plenty of parking nearby. Support our local business and our talented craftspeople!

I took an item at 11am, and she had it ready by 3pm. Did the job perfectly. They were very kind as…read morewell.

They replaced half sole on my shoes, and did not put the proper adhesive on my shoes!…read moreAlso, they left a gap in the side of the new sole, where it meets up the the original sole. I didn't notice the mistake until 2 months later, when I went to wear them for the first time. I went back to the shop to see what can be done to address the issue. They told me "someone else must have did the damage to my shoes"! Now, I understand I should have checked the quality of the repair when I picked them up, but I didn't. Instead of asking how this issue can be resolved, they said I or someone else must have damaged the shoes. I'm sure they normally do good work, because I saw examples with the shop. I guess the issues arise when you have a dispute about their work. Needless to say, I won't be going back, despite it being 2 miles from my house. Best wishes!!!

The man operating this place is unprofessional and dishonest. I had a shoe sole that needed to be…read morere-glued since it had slightly come apart. He ripped the entire sole off the shoe and told me it was falling off. Then he did the same thing with the other shoe and ripped the sole off. He intentionally damaged a shoe that had no issues! So, both shoes were damaged and the repair price quoted was almost the original cost of the shoes. What a ripoff! This guy is totally dishonest and will damage your shoes in an attempt to charge you more money. This business should be avoided!

Forget shoe repair Go if you dare…read moreTo meet the rudest Businessman you'll probably Ever meet in life. Says he doesn't care (why would he dare) If he has customers Or not. I, therefore, made the choice. To exit.

Poor customer service, expensive for no reason, they are liars, they are scammers. Don't do it. I'm…read moresure they prob paid for good reviews. I REPEAT DOOOOOOOOOO NOT GO HERE! My clothes was to be finish at a certain time. It turned into give me an hour which then turned into 3 hours and there was no apology just a bunch of LIES!

From the owner: We offer all kinds of services which include, wash and fold, dry cleaning, alterations, sneakers…read morerestoration, wedding dresses restoration, leather restoration, even Rugs.