Terrible experience. The only word they care for at this place is EXPEDIENCY. Not only do they…read moremalpractice, but they have not one bit of consideration and care for the patients, in this case CHILDREN. Even for adults, a normal, considerate hygienist will tell you to raise your hand if you need to pause for a quick breather, or spit, during a cleansing, but here they go gung-ho, no pause, no mercy, until my 9 year old son was practically begging with both hands up to take a breather (his nose was stuffy and he couldn't breathe well) making anguished sounds, till he finally gagged and choked and sat up. No concern, nothing, from the hygienist. I had to tell him, since the hygienist was just staring at him stupidly, to go spit in the sink (a long ways across the room, they have no small sinks beside each chair to spit all the red gunk, water, plaque and saliva out once in a while, they say they can aspirate it quick enough, which doesnt' work, or to SWALLOW IT!?!?! gross right? Proposterous!!! First time ever I hear of this!!) Anyway after my son gagged twice with absolute indifference from the higyenist who kept saying, undeterred, "keep your head down sweetheart", she finished, the doctor came to check for cavities, and the when he had finished and we were waiting for the next appointment date the doctor comes right back and without even acknowledging me, gives my son a pep talk about behaving in the clinic and not being aggressive the next time. Turns out the hygienist told him my son slapped her (which dind't happen, they bumped heads one of the times he gagged and choked, and she knew that perfectly well). Never again. Never again. Whatever you do, do NOT take your children there if you love them. A visit to any dentist may not ever be a comfortable experience, but neither does it have to be competely lacking of consideration, professionality, caring, and a will to work with the patient AND his/her parent.
