As a first time rider, it is a toss up between three and four stars, because of the value, promptness and accessibility to many places in Roanoke. The app is no more useful than what can be found on the internet. It does not have a place to purchase a fare card or a route calculator. If it does have these features, the app is not clearly organized. The main hub was filthy inside trying to figure out where to buy a ticket. The confusing routes and time tables, were paper taped to the wall. The employees were not quick to offer help, even when standing at the window talking about fares. We noticed someone had called the person in the booth over time buy a fare card, but they were not helpful with what our options were or the process. I. Short they just assume someone knows what they are doing. The bus drivers are the same, if asked for clarity when getting off, if that would be the same place to get on the next hour. The stops do not have the bus routes on them and expected times. That would be helpful to have readily available, along with a map of the area at primary stops, for people who are new to the area. The signage on the bus is not clear of how much a fare is, thankfully we had single trip fares. The buses are prompt! They leave the main station on time and move through stops efficiently, while. It rushing people to get on and off the bus. read more

I understand that we are in a new world, but ignorance cannot be the rule. I am ever thankful for the service that this company provides, but things have gotten out of hand. All of the drivers and most of the supervisors know us as a married couple, which we are. I was yelled at by the bus driver on the 35 route when we got on and sat together that we couldn't do that. Everyone has to follow the rules, it doesn't matter that you are married. read more

The service is very reliable. It is about $4 per ride. I only wish they had more buses running on Sunday.