Corrine is the SWEETEST most helpful bank teller there is. She renewed my faith in this company and…read morebanking with them. She went above and beyond to help me and wasn't judgmental at all. I've had a lot of problems in the past with snobby bank tellers and I used to get nervous to talk to them about any issue. I'm so happy I went in yesterday and was greeted with a smile and so much support! She truly is amazing. Wells Fargo needs more employees like her.

We opened an account with Altana after moving to southcentral MT because we have long preferred…read morecredit unions and have had good experiences - lower loan rates, decent savings rates, and good and friendly service. We haven't had any problems with the service, but we also haven't found that this credit union offers more in the way of benefits to members. We have taken most of our money and transactions (autopayments) etc. and moved them to Capital One, primarily for ease of use and for their high-yield savings, which Altana doesn't offer. We rank financial benefits/considerations above being able to walk in and talk to local people - especially with the ease of online banking. There are some really great people at the Red Lodge and Laurel branches, but that didn't make up for the actual financial benefits we get through Capital One.

After trying through its obnoxious phone tree to speak to a human being for over four (4) hours,…read moreand after having left messages that were never returned, I was connected to, "Chantal", perhaps the most unprofessional, rude and discourteous person I can imagine. WOW does that experience define the absence of any leadership in the organization when you have customer service reps who don't give a damn about the customer. Take your personal or commercial financial needs elsewhere unless you want the same customer experience.

My bank has gone above and beyond. I called them from out of town and they could help me right over…read morethe phone. This isn't the first time or last time either. They are definitely my bank.

Friendly staff.they're concerned with customers needs.good atmosphere.read more

Do yourself a favor and bank somewhere else. We had a very bad experience with this bank. The bad…read moreexperience was regarding their security practices. An experience that caused us to go elsewhere after years of loyalty.

I have been banking here now for a couple years. Service for commercial loans is very fast. Kevin…read moreand Ryan are wonderful to deal with, and make themselves available to meet your needs. They even have replied to my emails on their days off.

Worst bank to use. Recommend that you dont do business with them. If you do use them take notes of…read moreevery phone call and most important who you talk to. They take "notes" but only the ones they want for them nothing of your side. Id get threatening text from them weekly. They dont work with you, they are very unprofessional. Iv worked with lots of banks for vehicle loans ,rv loans, livestock loans, real-estate loans etc. Some have been good and some great. But valley is horrible, I wouldn't wish them on anyone. Wish I could give 0 stars

Charged $475 for a month of snowmobile insurance....truly unbelievable.. Stacy was the only person…read moreworth a dang that I dealt with ,,, hope she went on to bigger & better..Never will I borrow from them again ..

Julia was awesome to work with. We had a miss communication on a rate and Julia and team made it…read morework and honored the rate even though it was a mistake, it's not often businesses honor their word anymore so this was refreshing. The process was fairly painless. My only complaint is the fee on the secure checking account that I had to have in order to get the discount. Beyond that superior service.

Mountain America is way better. Better interest rates, customer service, nicer kept, way more…read moreprofessional.

Kimberly and here crew will get the job done in a timely seamless manner. They don't overlook the…read moresmall details and make everything seem way OK we will be back with them we financed with them. They are our bank of choice thank you Kimberly and crew.

I'm a 15 year customer of U.S. Bank, currently with around 10 active checking and savings accounts,…read moreand I can tell you US Bank has declined in every way possible in the last 5 years. Im actually came to this site not to post a review but looking for a new bank to consider as I'm concerned my funds are not safe at this bank. We have had SO many issues with US Bank in the last five years (0 prior to that,) some shocking to me as a former bank employee who understands the back office operations of how funds are moved and documented. US Bank has actually lost some of our money, claiming funds were sent to pay a check that we did write and want paid, but the other bank claims they did not receive the funds and that US Bank told them insufficient funds, which is not even close to possible. US Bank adamantly denies the other banks claim which made sense BUT US Bank refused to work with the other bank to resolve this claiming non customer facing employees did that and the employees I was working with refused to work with the non customer facing employees. It was a disaster that I wasted months and many many many calls on. Sadly, we were just out the money and had to double pay for that item, $350.00 became $700 due to an error in the banking system that they wouldn't even address for us and we simply didn't have the ability to address. Then, a few weeks ago, my college aged son deposited close to $1000 cash into the atm. The atm froze up during the transaction and it did not deposit the funds into his account. We were told someone else managed the ATM and he would have to wait for that company to clean out the ATM (this can take up to a week but he got lucky and they would eb there the following day) and then give the funds to the branch who then would review amounts (basic accounting procedures) and submit a ticket to "another department" who would then place the funds in the account. We were told a maximum of 10 business days but that it never takes more than a few days. 8 days later I had to make a call to a manager 2.5 hours away from our branch to get the funds deposited. Keep in mind, the cash was in the banks hand, literally the same branch we deposited it at, the following day but the branch claimed they could not credit it to the account and would not work him or myself at all. The manager call came after I called to check in and see that everything was in order and the same person that gave us a 10 day maximum previously changed that to 15 business days. 3 weeks with cash in hand seemed absurd to me so requested a manager only to find out one didn't exist. That employee and one whom I spoke with previously told me they had no manager and no one I could speak with as their current manager was....a non customer facing employee.... After asking 5 different ways, I was given the number for a bank manager 2.5 hours away, I left a voicemail and the issue was solved by 8:30 am the following day. I should not have to escalate issues within my bank, they should simply want to do the right thing at the branch level or customer service level. Sadly, that has not been the case lately. As I'm handling that issue, I realize someone opened a new debit card without my permission. When I called they had no knowledge of who or when the card was ordered but claimed it was sent to my address. A card has never showed up and they have zero explanation as to whom or how it was ordered. I spoke with two representatives because I was concerned someone unauthorized had access to my accounts, I had a fraud alert on my accounts as someone in the Bronx has stolen my identity and its reported at a federal level with the FBI. Unfortunately , as usual neither rep could give me ANY information or cared that a random card was sent out to access my accounts and it wasn't requested by me. Their customer service is dismal and they claim they can't help in most cases due to their rules and regulations with in the company, including when funds are missing from someone's account. I forgot to mention they have closed many locations and claim that it's due to online banking being the future. Most of the employees are now extremely young kids, with zero guidance, who do not understand the bank process or have any sense of responsibility for a task they are handling. I was disappointed years ago when they raised all of their interest rates and we started getting loans elsewhere because I love all my accounts at one bank but knowing my money isn't safe is not a comfortable feeling and definitely has pushed me past disappointment to a lack of trust. I 100% do not recommend US Bank.

I'm already a member and I like you business. I'm trying to log in but you don't recognize my…read moreemail.

I find it absurd that I have been charged a fee for an incoming wire transfer deposited to my FIB…read moreaccount.

Wells Fargo in billings west end is horrible! Customer service is pretty non-existant. They…read moreactually charge $ to cash their own checks...Wow! My daughter dropped her business account with them because they kept screwing things up. Google their lawsuits for major screw-ups...it's in the millions...

As of today they probably don't even deserve 2 stars. I went in to take 6000 in cash out of my…read moreaccount. The teller proceeded to tell me that she couldn't do that without an approval from her manager. Said my account was newish.... And that I couldn't have the funds that were in my account with no hold on it. Went to another branch and there wasn't an issue at all. Weird.... Not happy with the downtown branch for sure!!!!!!