Big warning!
I am not one to leave poor reviews on any business because I personally feel anyone with a bad experience should first reach out to management or owners to share their experiences and hope for a compromise improvement or solutions but this is warranted of a poor reviews, as I did my consumer diligence of reaching out not only to the facility itself, and was send to a voicemail after multiple attempts with the front desk Lily who's the administrator herself because she refused to take my multiple calls, or listen to what I wanted to share, told me I need to reach out directly to Pacific pain if I have complaints, and after this, calling the practice Pacific pain, and being sent to voicemail during multiple calls I made also with the responses that it wasn't their problem, I should contact the surgery center response.
Terrible facility, for personal pocket profits and no care whatsoever for you as a patient.
This place is a joke.
Long wait hours, we're talking over 3 or 4 hours regularly running late.
No management follow through or accountability, no one returns your calls, no one gives you reason or information as to why you get scheduled for a 4 hours wait time appointment instead of a normal 45-1 hour appointment.
I understand things can happen and sensible to delays, but this is absolutely disrespectful to any patients, I too work in medical field.
I went there 2 times this last week with my poor sweet mom and Thursday with my husband.
Things sure have changed, staff must be turnover, new people, bad choices in new hires is noticed there's a few to name I remember as the regular staff who were very pleasant and professional always smiling and don't see them regularly anymore which is a shame.
Now here's my biggest gripe, my mom is this sweet, fragile docile old lady who just wants to chat and be sweet with small chatter. She's harmless and very calm and quiet
The nurse who brought her into the hallway Desirae was absolutely rude, short tempered, impatient, cussed, she had the audacity to snark at my mother during the process of asking her some questions to the point of making comments such as lady, I don't care about your old life stories can you just answer the damn question I'm asking you
I was appalled.
My mom has been a patient of Dr Mozinga for a while and needless to say, this was extremely unprofessional and crude. I'll be sure to accompany my mother to her next follow up and tell him that directly.
As a side note, she was also wearing a pink Floyd sweatshirt hoodie with pants, I find that super unprofessional what are we? Inside of a record store selling concert tickets? Is she advertising for the band? How does this medical practice allow a medical staff members to walk around wearing this type of attire? The next day, lucky for us we only waited 1 hour and some, the front desk Elisa was pleasant and after check in someone else attended to my husband I asked her name before he walked in and she told me it was Amy and I asked my husband about his experience and he said she was a doll and nice polite then he was back to sit with me in the lobby and I did notice Desirae was there she came for him and several others after the initial interview and I noticed she had a new sweatshirt hoodie again, this time displayed the army logo. I was concerned for him but Sounds like she just put him in a bed and whisked off so he was safe. He said his nurse once in the bed was sarah and she was nice too. Dr Wilson is a nice doctor too.
If you are reading this, ask yourself why scrubs are not the professionalism they want to put forth here.
I just hope that if someone is reading this they will see that they need to address this young lady's attitude.
Definitely leaves a sour taste in your mouth after experiencing this.
Thumbs down. read more
