I called for a service appointment. I asked what the charge would be for them to come out .I was…read morequoted 159.00 I said OK. when the technician came out he said the problem wasn't the Machine but the drain and I should call a plumber which was fine. Time to paid the bill and he quoted me over 200.00. I told the technician that I was quoted 159.00. He said because it was a front loader it was 189.00 plus tax. I feel that I was taken advantage of because I am a women and a senior citizen. I will never call or do business with Marc's appliances again. I don't like being cheated.

My experience was classic bait and switch. Ordered a 48" range online at an excellent (but not…read moreunique) price, website claimed it was in stock and that I would need to pick it up at their West Hartford warehouse. Got a confirmation E-mail stating order would be "processed once payment was confirmed" (odd, since CC payments are generally automated these days). Next day, I got what appeared to be an automated E-mail (no name or phone number, DoNotReply sender) stating that their "policy" was that I would need to come to their store in person to confirm identity & credit card, and that the item was a special order (not in stock after all, I guess!). Since it's a 4-hour drive each way, going there twice defeats the purpose of an online order... When I called to try to clear things up, "Jack" told me the item was not in stock and that there appeared to be a pricing error (more alarm bells start up in my head). After consulting with his manager, he did call me back, to tell me that the part number is not on the Kitchenaid site, so they can't even order it, and they don't have it in stock. I just went back on their site, and they still list that exact part number listed (KFID948SJP), but at a much, much higher price, of course. When I expressed my displeasure and asked to speak to a manger, it went to voice mail. The only excuse offered was "the website is pretty automated". I get that mistakes happen, but reputable stores make some effort to make it right with the customer. A retail store is responsible for their advertised pricing.

Recently my laundry machine needed to be replaced. I went to look at the options at P.C. Richard &…read moreSon. Their sales associate Dwight greeted us as soon as we walked inside. They have so many appliances here, from coffee makers and blenders, to every single larger kitchen appliance, TVs, mattresses, even outdoor equipment such as grills. Dwight was very patient in showing a variety of washing machines that are similar to the one that needed replacing. We found an excellent one by Whrilpool. We agreed on a time and day their team would deliver the washer. Sure enough it was delivered as promised. They also hooked it up. The delivery was free. If you would like for them to dispose of an older, large appliance they can do that for you. I have been genuinely impressed with the selection at P.C. Richard & Son, their all around customer service and their product.

My experience with Mike, the salesman, has been wonderful. He's very professional, knowledgeable…read moreand kind. He always does his best to give us the best deals. Where PC Richard & Son falls short is their delivery crew. For the last 15 years I've purchased big and small appliances here from Mike. Some of the delivery crew are great while some don't know what they're doing, don't speak English or don't know how to setup and install the appliances. It gets really frustrating.

Doug was very honest and friendly. Someone you can trust! I would not hesitate to give Doug your…read morebusiness!

Dishwasher not draining. Doug came next day, found apiece of glass in the drain pump impeller…read more Removed it and gave me the option of trying a quick fix, or new replacement. He suggested the quick fix. I took the quick fix and it is still working great. Saved me big $$$. He could have made a few extra $$ on me but didn't. What else can I say about a recommendation.

Five stars for the West Simsbury Geek Squad! The team is incredibly patient, knowledgeable, and…read morealways hopeful when tackling our tech issues. They are excellent listeners who quickly figure out the problem and create a solution plan that actually works. We use them often for our phones and desktop, and the supervisor always goes the extra mile. We honestly don't know what we'd do without them--three cheers for this friendly and skilled team!" Cindi from Avon, CT

I bought the new meta glasses from here and they were the wrong ones but I took them out of the…read morestore and called my dad to see if they would work he wanted the tinted ones he said no I went to try and return them still sealed and the manager said no after opening the box in front of me and saying there were finger prints on them and where not the ones that they sold me are you fucking kidding me the. Proceeded to talk to customer service on the phone in the parking lot for 2 hours and they told me to go back in the store and talk to the manager. After about 20 minutes of online and In store managers talking to each other the In store manager said that he would just prosess the refund if I hung up on the online one so I did and then he made me wait at the store counter for 15 minutes while he whent in his office and talked to the other employees, came out and said I can't do anything I'm sorry. So now I am left with a $400 paperweight and no options left if you ever choose Best Buy use online.

This place is AMAZING there is so much great stuff to choose from! I totally recommend going here,…read moreeverything is so cheap.

From the owner: General merchandise up to 70%off Appliance…read more Tools Vanity Ceiling fans Lights Garden (chairs -tables ) Electronics ( computer- laptop- tablets-security camera and more ) Kids toys Clothes adult and kids Shoes all sizes And a lot more

Always find something to buy here. They have a bunch of different things here. To name some…read morehousehold items, toys ,games, books, food , rugs , electronics and appliances.

I bought a candle their recently & it exploded. I wouldn't recommend buying any candles there.read more

I choose Home Depot over Loews and other stores because of the customer service I can get here…read more The selection comes a distant second, even though that's incredibly important too. My latest experience was to purchase both a ballast and T12 lightbulbs. I'm not afraid to ask for help and say I don't know something. I didn't even have to wait, someone came over and offered to help me. He told me where I could find ballasts and even said they are giving them away. He tried to first find me something on clearance as he wanted to save me money. When the one I was looking for was not there in clearance, he me the right one, which was about $18. I was looking for LED lights, but he convinced me that this might not be a good fit, today, because they were new and have not come down in price. This light is at the bottom of my stairs and won't be used often so I'll give it a few more months before I address LED lights again. What he gave me was the ability to get my bottom of the stairs lights back, not just a product. Home Depot does it well and that's why this is my home store for hardware.

First of all... Richard in appliances in Manchester is great! Knowledgeable, friendly, and…read moreprovided us with many 'tips'. He was the reason we decided to purchase the refrigerator here. HOWEVER... delivery was scheduled... the driver called at 11:45 to tell us they would be there in 20 minutes. At 12:00 I received a text stating "they could not complete our delivery" and someone would call to reschedule. WHAT?? Well apparently, due to a storm, there was a tree down on a street in our neighborhood (not ours) and the drivers chose not to detour the ONE MINUTE it would have taken them to go around the block. They just called 15 minutes earlier... they couldn't call me back??? I immediately called the delivery number they gave me and was told the drivers could NOT turn around, and the next delivery date was several days out. I went above and beyond to prepare for this delivery... even putting the old refrigerator right by the door for them. The drivers must be in the business of losing money for the company... after this debacle we immediately cancelled the order and purchased elsewhere.

Sonia was amazing, i had really good experiences, great price and awesome service. I will highly…read morerecommend eagle appliance

This business doing ill acts and busines. I purchase several…read moreappliances but in October 2023 it not only took them over a month to deliver because they kept saying they had issue with delivery but then they charged me $300 additional for installation of a fridge and deliver. when they finally delivered my appliances the delivery men said they don't install fridge (ice and water). I contacted the original "owner" Sonia to which I paid in full over $2000.00 and explained the issue she told me she would return my fee and resolve after month they come to put up my fridge named Orlando "new owner" to "bring me a new one "one week ago they keep my fridge and my money and are now ignore all contact. DO NOT TRUST THEM WITH YOUR BUSINESS They are literal thieves and should be shut down.

How often do you need to find an appliance repair person, generally not very. So u have a bad…read moreexperience, your upset and now determine that this is a 1 star business off that one most likely unfortunate experience. Its a shame for both parties you the customer and the business. Lets say there are 4 techs doing 5 calls a day. That's over 5k calls a year, of course repeat customers, repair trips after diag. So maybe 2500 new customers a year (× 25yrs) Most people don't care or think about a review especially if things go smooth, when things go sideways though, again your upset so lets post that 1 star because you were wronged and that must be the status quo. For sure there are times 1star is deserved and I wont open the can of worms about the multitude of factors that can affect a service call again from both sides. I still hold fast to the idea that most people do not even think about posting. Here on yelp there are 108 at the time of this post. That's 1 week of calls (modest numbers btw). In closing, taking a repair to the finish line is exactly what this small company strives for everyday. Fortune-500 companies absolutely trust them with outsource repairs. If those companies were getting more flak than silence or praise they would be dropped in a heartbeat. I have worked for large and small companies, personally I try and support these small ones best I can and believe this place is a survivor still giving excellent service and satisfaction.

There is a training issue with this business. Customer service is lacking, and the staff doesn't…read moreknow how to take the problem-solving to the finish line. Follow-up is essential, particularly if a Fortune 500 company outsources the repair of its products. I won't complain about the employees because you get what you pay for, and I am sure they are overworked and underpaid. I wish the owner would address the root of the issues at this business...and yes, they make the poor receptionist be the go-between. TL;DR_Edit: One customer commented on the lack of star ratings and that this business wouldn't be around for 25 years if they were so bad. Over time, it is possible that, service has deteriorated and one cannot discount the underwhelming experience that people have had. If there were one or two that were negative, one can argue that they were outliers but the outliers are the few good reviews and they all pertain to a guy named Dan. Perhaps he should be the gold standard and the rest should emulate him.