I rented Vacationhit's Cape Coral property for 6 nights with friends over the holidays. We'd found their property through Airbnb, but I'd recommend that everyone start away from Vacationhit. There were two entrances to the back with sliding glass doors, and broken locks. I made many attempts to lock these, with no avail. We had to leave our valuables (several bags of new golf clubs, computers, cameras, etc) in an unlocked house and hope for the best when we weren't there. Considering we were paying top dollar for a vacation home, this wasn't acceptable. The BBQ was also in awful shape and would fill the back room with smoke. Next. Kevin came by to make sure that we took their garbage out the night before garbage day. This isn't the responsibility of your guests. The garbage was already packed with previous guests' garbage too. Lastly, heads up. They'll try to charge you for extra electricity at the end. They set a very small allowance for electrical usage, and then charge guests when (undoubtedly) they exceed it. read more

I booked at Vacationhit Cape Coral Property. This company is a fraudulent company and especially Kevin Koch. We paid $9,000 and didn't get any money back or credit or other vacation rental, and we didn't even get our deposit back. Stay away from this shithole! read more

Wife accidentally booked a property on VRBO for the wrong dates. After realizing she made a mistake (literally 25-minutes later after booking it at 830 at night) she cancelled and reached out to the host (Kevin Koch) and Kevin has not got back to us. I am willing to delete this review if they see like any other person would that this was an honest mistake, but at this time I see Kevin and this company as straight up thieves and I would not use them for booking as a simple mistake with this company could cost you hundreds, maybe thousands. Kevin, I left a message. Why don't you show some decency and call me back... read more

I rented a VacationHIT Cape Coral Property. Wish I would have read the other reviews on this company -- and especially about Kevin Koch. We arrived at our rental property, after a long 2 day road trip, only to receive an email from VacationHIT telling us that the property we rented was not available due to a "last minute roofing job". They offered to refund our money - and cancel the reservation - but given that we were a group of 8 with a dog, it was a pretty hollow offer. Where could we go at the last minute with 8 people and a dog? They also offered one other property - but wanted us to move out after 3 days. Not a great start, but we negotiated a discount for the 3 days of pounding, falling debris, and for having no access to the outside space and pool. But, upon settling the account, rather than receiving our discount, VacationHIT charged me $407 for a broken bathroom faucet. Their word against ours. I claim we did not break the faucet. They claim we did and they base that on the false claim that they are meticulous in their inspection of properties before and after rentals. But when I pointed out to them that there was mold coming out of bathtub jets, an electrical issue in the master bedroom where the lights would flicker - and turning one on would short out the other, and broken and loose patio tiles that were dangerous to step on, they simply ignored and refused to respond to those facts. They provided a photo to me when I challenged them about the charge back for the faucet. I had to look hard at the photo to see that it was broken. I don't find it unreasonable to believe that it could have been broken before and they didn't notice it - just as in their meticulous inspection they didn't see the scum and tarnish on the left handle and base. It seems like a reasonable doubt. They also charged me a $275 overage for electricity - but failed to absorb any of it for the electricity use for the roofing company. The roofing job started on the first day of our arrival (that was confirmed to us by the workers there at the property - also confirmed on the Work permit that was hanging on the door of the property. The workers tore off tiles on the first day of our arrival and during the 2nd and 3rd days they were nailing the underlayment. They presented me with a graph of the utility usage -- and it clearly spiked during the nailing of the underlayment, during the roofing project. But they refused to acknowledge that too. I have never had an issue at any property in which I have stayed -- except this one. It appears that they offered the discount and then changed their mind - and found ways to take it back. Given the other reviews I have seen here on Yelp, it was a huge mistake to do business with Kevin Koch and VacationHIT. I would encourage you to look elsewhere if you plan to visit Cape Coral. There isn't a house nice enough to risk the hassle we have gone through! read more

Vacationhit - Made us pay $400 for a broken faucet! We would have had to take a hammer to break this faucet. Horrible company. - Vacation Rental Agents Near Me - Cape Coral, Florida

We stayed at the Lake House and loved it! Thanks to Kevin and Sid for a wonderful vacation. House was very clean and the view was breathtaking. We will come again. read more

As most of the other I had the same experience. We stayed at the Sunset Palace in Cape Coral. It was horrible. The pool area was dirty including the pool water. Locks on the glass doors to the pool area were broken. I could go on but the complaints are almost identical. Kevin Koch refused to refund any money. The original booking was thru VRBO and was cancelled due to COVID. The original house was far more expensive and I had a $2500 credit left. He refused to refund me anything but the electric cost of $66. I have placed a complaint with VRBO, here and will add one to the BBB. I recommend you steer clear of these people. read more

just returned from a visit to the US. Our third week was a villa with a pool and boat in Cape Coral's Gulf Coast. We had done our due diligence and selected a villa close to the river with a boat lift to accommodate our party, as we had teenaqgers we wanted one twin room,a modern refurbished villa with a nice pool, as a lot of older property down there now. We duly selected a property and paid our deposit, however a couple of months before arrival we contacted Vacationhit as we noticed our villa had been dropped from their website. We were advised that the property was no longer available and selected a replacement. Six weeks before arrival payment was due in full for villa and boat and i emailed to confirm that everything was still ok only to be advised that our second choice was unavailable and that we would have to select another villa from their available stock ie (the crappier villas). After discussing refunding to go elsewhere I was advised that there rental contract allows them to substitute properties of "a simillar standard" and if I withdrew, my deposit would have been non refundable. After rejecting three properties we were shown details of a house not currently on their website, I asked if the pics were recent and nervously agreed to pay the final full balance. After touring the US for two weeks and the day before our arrival in Cape Coral we recd an email at 4.30 pm local time to advise that our 3rd choice villa was unavailable and that they were offering a replacement upgrade. The villa was old, tired had a small pool area and had no boat lift. We had agreed that the boat would be delivered at 4.00pm Sat for orientation to allow us the full day on the water on the Sunday. Boat only arrived at 10.30 on Sunday, was told the fuel guages didnt work properly but that the tank was full and should be returned full, stopped at the fuel station on way out and boat took 20 gallons of gas. Also stiffed us for electricity charges without supplying readings from the meter. Please please, read this review and don't get ripped off by this shower of cowboys. still awaiting my new rental contract and deposit return !!!!!!!!!! read more

We are using vacation hit for quite some time now and can not confirm the previously expressed critics, If in the house, we find anything not working, they try very hard to resolve it, Wear and tear and the climate in Florida take their toll on everything. But if it is fixed, there is no reason to complain. AC broke and was fixed within hours, So Thank you, Vacationhit. read more

If I could leave a 0 I would! I have never been so dissatisfied with a rental company ever in my life. Upon arrival we arrived to a filthy pool so we called and that was addressed. The refrigerator didn't work for four days that we were there and they wheeled in another fridge for us to use out of the garage that one also died. Meanwhile 2 refrigerators were running. The ice machine didn't work to dispense ice, the remotes didn't work (even after changing batteries) the dumpsters were so filled with trash maggots poured all over the roadway when the trash truck came and the smell was horrendous. The air ducts were clogged so there was no a/c in back bedroom, the vents in the bathroom were filthy black I wanted find a ladder and clean them myself. There were multiple light bulbs out, and the sink in the master bathroom was clogged. Not to mention when the rental company came to address some of these issues we gave him a list that he took with him he looked at the fan that was also not working and he ripped the pull cord right off. Here is a bonus if you want to use the gas grill you buy the gas and then the next ten renters have free gas and I was told that " that's just luck of the draw" this company is completely unprofessional and I would highly suggest you look elsewhere before renting from here! We stayed at House Palms. Vacationhit says that the owner is not willing to compensate any of the rental except $50 for the electric even though you go on vacation to relax and not be a homeowner. What a joke this place is! read more

We recently stayed at the beautiful Tuscany Home in Cape Coral from July 26- August 1st. The home was simply beautiful and the views were amazing. To be clear, I have zero problem with the property itself. My husband and I have made it a habit to stay in homes anytime we are out of town which is fairly frequent (6-10 times per year). This is the single worst experience we have ever had which we are attributing to the management company itself. 1. There were ants throughout the kitchen- they brought bait traps when we brought it to their attention however there were already multiple traps throughout which didn't seem to be making a difference. 2. There wasn't any extra toilet paper so we called and were told that they only provide 1 roll per bathroom for the entire stay and that we could just go to the store and buy a roll. My husband essentially told her that wasn't going to happen and they would need to be bringing us more toilet paper. They accommodated us and brought more. We were there for 6 days and are a family of 4. I have never stayed anywhere that didn't provide toilet paper. It shouldn't even be a question. Hotels are cheaper than these homes and toilet paper is ALWAYS available. 3. There were no extra garbage bags- again, my husband had to get irritated for them to provide. 4. 30 minutes prior to our departure the water was shut off. This delayed us from leaving on time as I had to use the bottles of water that I had in order to clean the house and get my children ready. We couldn't even flush the toilets! 5. No laundry detergent- I realize this is not a necessity however I do want to note that in all the homes we have stayed at over the years, even the super inexpensive ones that we stay at for 1 night, always has laundry detergent. 6. Multiple light bulbs were out throughout the home. 7. The Xfinity box was not updated (which is free) so it prevented us from even using our own Netflix account. Normally this wouldn't be a big deal but we had a few rainy days so watching some tv would have been nice. This home cost is approximately $3000 for 6 nights. That's around $450+ per night. These items are minuscule and simple things that make staying in a vacation home feel like home...which I thought was the point. It's unfortunate because this home is simply exquisite but we will never stay at any home again if VacationHit is the management company. read more

We had the WORST experience with Vacation Hit, specifically with Diana and Kevin. We rented the Tuscany Villa property this past December from them. I had a contract for 6 guests to stay at the property overnight. My husband and I wanted to invite our family for dinner. I checked the contract and he contract EXPLICITLY states that the renters "ARE LIABLE AND RESPONSIBLE FOR ANY INJURIES THEY OR THEIR GUESTS MIGHT SUFFER". So we were allowed to have guests. There were only 6 of us staying overnight and my family was only there for a small dinner one night. Diana came to the door and created a tremendous scene, yelling, pointing the fingers in my face, calling me a liar and screaming to me and members of my family. She kept yelling at me telling me to leave or she would call the cops. At one point she walked in the house, got in my face and yelled "LEAVE, I'LL GIVE YOU YOUR MONEY BACK". I said no, that we had paid and that she couldn't do that legally. I kept telling her that my husband was on the way to talk to her. I even tried to show her the contract to explain there was obviously a communication issue, because the contract stated that we could have guests. The contract states I could have guests, yet she kept calling me a liar. She even tried ripping off the contract from my hand and told me I had to leave. They called the cops anyways, yet the cops did not respond because what they were trying to do was illegal. I had a contract, and had paid IN FULL, including a $500 refundable deposit. My mother in law, who has had open heart surgery was in the verge of another heart attack because this lady was threatening us to kick us out. This lasted hours. My brother, who like me is from Cuban descent, walked outside to talk to them, along with my sister-in-law and niece. The gentleman that was with Diana, who I believe was Kevin, at one point yelled in front of my brother "This is a not a house for a bunch of latinos to come here and destroy the place". This was obviously a very offensive and racist comment towards our family. After pleading over and over again, they agreed to leave and that they would return at 11pm that night to check that no more than 6 guests were staying overnight or that there were any damages. Kevin came back at 11, my husband walked him through EVERY SINGLE ROOM and he said then that everything was in good shape. Well, now they are not wanting to refund our $500 deposit because they say we left damages. I took video of the ENTIRE property the morning we checked out to document how clean and perfect the house was left. Note: Our check out time was 10 AM, yet Kevin showed up at 9:20. This was yet another invasion of our privacy. Nevertheless, we left the house is perfect condition, We even took the garbage out from the bathrooms and the kitchen!!!!!! The pictures they sent of the alleged damages include their grill, which was disgusting and nasty when we got there, and I have pictures of, some random scratches on the wall, which does not even show what room of the house it is, and oil spots on the driveway. REALLY?! This is a rental property....what do they expect? Not to have normal wear and tear?? They are trying to keep our money based on lies and fueled by their obvious racism. They had an issue with us being there because we are latinos. Well, they are Germans, and I did not have a problem with that!! I followed the contract and did everything we were supposed to do. PLEASE AVOID THIS COMPANY AT ALL COSTS!!!!!!!!! It was the worst experience for us and our family and completely ruined the occasion for everybody. My niece and nephews were not only concerned but afraid and my brother had to hear their racist comments towards us. STAY AWAY from their properties! Please be advised that the family members we had over for dinner included firefighter, police officer, nurse, teachers, active military personnel, and even a judge. They just did not like that we were latinos..... read more

my family and I stayed at "Tropical Dream" in Cape Coral 6-16-18 to 6-23. The first thing we notice was pan tilt/zoom cameras inside the home on the walls of the living room, one on each side. Creepy but I found were they were powered and unplugged them, no big deal. (upstairs bedroom closet behind a panel) TK visits and informs us that the pool heater and hot tub run the electric up so be aware?? I found that comment interesting so as he is talking to another member of our party getting credit card information for the deposit I set my phone to record and asked a few questions about the electric. He informs us that the bill will probably be around $40 but if we use the pool heater and hot tub it could be higher. I then asked how high should we expect, and he says "its never over $60" I say we have a allowance of $25 correct so that shouldn't be more that 50 or 60 at the worse case right and he says "that's right, no way more than 60" After 2 weeks and ZERO explanation the electric charge was $230.00, and we did not run the pool heater not once and the hot tub didn't work. Obviously the guy just lied right to our face. I inquired only to hear that I signed the contract ant that's just the way it is....sorry. The house was ok, not kept very well on the outside but we weren't there much anyway other that to sleep , the pool light was hanging out in to the water and a few other things that you would think would be taken care of for a place that gets $3200 a week. We vacation in Cape Coral every year, needless to say we wont be using these guys again, and I urge every potential customer to look elsewhere, there are plenty of great alternatives. read more