After my driver got loaded I emailed customs paperwork to V Alexander Customs Brokerage at 1:00PM PST to process for my driver to go through US border from Canada. Called after hours and there was no help. The after hours agent told me that he has no access to the data. (Than why having after hours service when they can't help you) Asked to speak to the manager, Manager told me that they will get it done first thing in the morning next day. Called next morning, talked to another manager first he told me it will take and hour, I called back in an hour to get status on my entry and now he's telling me that he never told me that it takes 1 hour. "It will take 4 hours". It take a while for them to process paperwork when other customs broker process paperwork with in half an hour to an hour. Their manager was trying to threatening me. Saying if I had a attitude he'll do something about it. I've been working 4 years with different customs brokers and it never took more than an hour. With V Alexander Customs Brokerage it took over 20 hours for customs paperwork process. Transportation business is 24hr operations.
If they are in transportation business they should be able to process paperwork 24/7.
This is not acceptable my truck was stuck at the border for 12hrs Because of them. And not only that. My truck was late to delivery and was stuck over the weekend.
I DON'T RECOMMEND TO DO ANY CUSTOM BUSINESS WITH THEM! read more
