I've been a loyal customer to them since January. I've paid every water bill that's come through my mail box on time. In June's bill, I get a notification saying that I didn't pay May's bill. I owed for May plus $15, and if I didn't pay it within such and such date, I would have services ceased. Fair enough. What wasn't fair was that I never received a bill. What am I supposed to do, call, reminding them that they haven't taken my money yet? No. They're the billing company. They do their part, I do mine. So me, being productive, requested that I be added to their bill notification list so that I would be emailed when they mailed bills. So this month, I still haven't gotten a an email or a bill by the 13 and I start freaking out, not wanting to have to pay a service charge for not getting a bill (that sounds even more ludicrous when I type it). So I call and leave a message at their customer service line, which conveniently closes at 4 p.m. The guy calls me back this morning, apologizing, saying that they were a little late on sending out bills this month. OH REALLY? Last I remember, when I was a "little late," y'all charged me an unnecessary $15. I'd like $15 credited to my account for your lateness. K. Thanks. read more

They send the bills out late to you in hopes that they can charge you a late fee. They bank on late bills to you so you barely have time to mail them a check. Note: the bill arrives to them a day early and they mark it as late. Utility Billing Solutions LLC is a complete scam and needs to be thoroughly investigated. Fraudulent, dishonest water billing company. The residents of Madison Square Gardens are getting scammed and looks like someone is getting a fat chuck of money or kickbacks for using them. read more

This is the worst billing solution place ever. The woman manager there doesn't know left from right and drives you in a circle not actually answering any questions. Instead of solving the problem she just hangs up on you. Then when you call back she is the only one working in the office that day....everyday. I strongly recommend not using this service or company for there non compliant and non intelligent people that work there. read more

I have been a customer of Utility Billing Solutions for several years and have had no major issues. The CSR's are great to deal with and are willing to work with you on issues and concerns. Good Company Deal With. read more