Always get the wrong mail for the street behind me (same number but wrong street name). Or mail from across the street on the perpendicular street (different street name and different first 2 numbers but the same 2 last numbers). Also, have a note in the mailbox because we are still getting the mail for the deceased previous owner (it's been 2 years). Post office doesn't answer the phone so you have to go in person. This must be challenging for anyone who can't get to the post office for whatever reason. Tried talking to the carrier but new carriers still make the mistakes on their days they fill in. From past experience, I've known carriers to leave notes at their sort stations so anyone covering their shifts will get the notes. This post office is the only one I've ever had that I've had these many challenges with and no one answers the phone for the 4 years I've lived in this zip code and the 2 years since living in my home. Los Angeles post offices were more responsive. read more

A JOKE. So chaotic and disorganized. Seems like 2 people work here and they can't even figure out how to do their job.

Every single clerk working in this building is amazing! I ship out my orders weekly and even on busy days they are cordial and professional.

Workers very unhelpful and not friendly at all, expect to spend a lot of time here for the simplest things. Bad location.

Not even Christmas and the wait is 15 min Service is horrible they need a kiosk or more empy read more

I've been in line for 45 minutes. There are about 5 people in line in front of me, and about 30 behind me. There is 1 clerk while4 others walk up and down the line asking if anyone needs stamp or just to drop off. There are no system outages. A female that looks to be the manager keeps poking her head out from behind a double sided mirror. No "I'm sorry for the wait", or apology to the people waiting. Nothing. On top of it, this place is disgusting inside. Never again. read more

Great workers at this USPS! The mailman is super friendly! Everyone is willing to help you out! Only thing is it does get crowded near opening time but that probably happens to a majority of usps location. Usually in and out because I am able to just drop off my packages. read more

This place is beyond slow, and these workers got hell of an attitude.. long lines that moves slow, and then attitude? This place is wack.

Hoping this gets someone's attention!!! I haven't received any of my mail in over 2 months! Made complaints and still nothing! It's really frustrating that the entire neighborhood has concerns of where their mail is and still no changes. I don't know if they changed people or what, but come on 2 months is a long time to get nothing. Having to call all my billing companies to make payments or even find out what is due is annoying. Get your act together..... NOW! read more

My mailman is refusing to deliver my mail even though my dog is fenced in AND the mailbox is located on the OUTSIDE of my fence. I have video and audio surveillance of the many times he's delivered mail with no problem but suddenly he's not able to. I'm just perplexed. What else do they want from me. My dog can't bite him if he's inside the fence!! read more

Pretty regular post office. It would be nice if installed an automatic stamp dispenser to pay for via cash or card to skip the lines. The drop box is also set up weird, it's near a one-way street so when you put your letter in there you can't get back on White ave., you have to turn around and go towards downtown. Very confusing. Probably lots of accidents by drunk mailers, or at night because of this poor set up and design. Someone threatened to steal my $20 shoes when I was leaving so pretty regular post office in POORmona. read more

Had to visit this post office 3 times in 2 days because I couldn't get any answers on where my package was delivered. When it was tracked online it says it was given to a customer, but when looking at the address that it was delivered to, the address was not an existing address. Very unfortunate to have to change my arrangements of receiving this package. read more

The mail people I usually get to deliver my mail have attitudes.. the regular lady that delivers won't come near my door to knock and deliver a small bag size package because my small papillon barks at her from the other side of the metal frame door and won't just leave the small package in my mailbox.. if I have a postal question they don't even stop to listen they keep walking just saying go ask the post office.. very rude people.. my package has been out for delivery for two days now and not the post office or mail man know where my package is.. read more

Update 4/24/13 - Since I only live a mile away from the post office, I decide to hobble over there. I started doing physical therapy and thought this might be a good workout. I made it there with a few cramps along the way. The clerk at front desk couldnt find my package, nor could he look up the info about the package after I gave him the tracking number and 3 redelivery confirmation numbers. I asked to see the supervisor who took 20-30 minutes to come out because she was "busy". The clerk would go back and talk with her but she would not come for awhile as if she was avoiding me. When I told her about my situation, she was smiling and nodding as if to say "I don't care". She was able to track my package on the computer and could see all the confirmation numbers. After some fidgeting around in the back, she comes and says that sean is the letter carrier who is in charge of the route so she would have to ask him where he put my package. He did not start working till 10am (wow, I want to start my workday then!). After limping there and an hour of me arriving to the post office, she tells me its on the mail truck and will be delivered to my home. HOW DID IT GET ON THE MAIL TRUCK ON THE WAY HOME IF SEAN HASN'T STARTED WORKING YET?! Also, this delivery attempt was not scheduled. FINALLY!!! It arrived, but to the wrong address. It has the correct address on the label, but they cant read apt numbers clearly. The kind neighbor from a few floors below delivered it without any mail-delivery training. how amazing?! haha No wonder the post office as a whole is going under... Pathetic work effort, organization, and customer service. read more

Fed UP with this location and their drivers. They have now lost THREE of my Amazon packages in the past 7 days. They show as delivered, but USPS cannot find them. The customer service is terrible. Stay away if you can. Unfortunate for those of us who LIVE where these people "deliver" to. read more

WHY DO YOU HAVE A PHONE NUMBER..............WHEN YOU DON'T EVER PICK UP PHONE CALLS! I tried to make an appointment over the phone (busy at work). I attempted for 3 days straight but never did they pick up one single phone call. I understand USPS gets busy but I never encountered an incident like this where they never pick up phone calls period. So I finally went in person during my lunch hour and asked a lady about submitting passport applications and straight from the bat she said that they're booked today and next week. I asked if she can show me the appointment list. She said it's all booked. I explained her that I've been trying to call for 3 days but this USPS office wasn't picking up but she responded with "Yea, we are all booked today." She did not even look at the list or anything. I was frustrated and I left. WORST USPS I've been in. PICK UP YOUR PHONE CALLS! THERE'S A REASON WHY YOU HAVE A PHONE LINE!!!!!!! ***I think there's a need to appoint a new USPS Manager in this office and an evaluation of the employees because the staff are too incompetent to even provide A DECENT CUSTOMER SERVICE. I just tried to call this office today just to see if they'd pick up, NOPE what am I thinking? I think to not be disappointed when you are dealing with this usps is to lower your standard and expectations to the lowest. Assume the worst experience that way you won't be disappointed. read more

I Always Get Someone Else's Mail & When I Take It To The Post Office & Tell The Post Master I Get That Same Mail Again In My Mail Box!!! WTF!!! I'm Sick And Tired Of Getting Other People's Mail All The Freakin' Time!!! Lazy Asses Post Office Can't Read An Address To Save Their Fucking Lives!!!! read more

Tried calling the 1267 # and it doesn't work. I let it ring for about 5 min then an automated voice said the mobile # is unavailable. Thank you Catherine for listing an alternate # that worked (909-623-3346). Was able to make an appointment for a passport. When I went in before finding that #, the lady told me I needed an appointment, even though the toll-free USPS # says appointments for passports are NOT required, and a sign on their wall even says non-appointments are available depending on availability. Either they're under-funded or they need to train more people for passports. Note that they don't take credit card for passports, only debits cards, money order, etc. Edit: I went in and asked about the 1267 #, and they said that # goes to the supervisors and they never usually pick up. THEY need new training. It rings for 5 min then says "the wireless customer your calling is not available, please call again later (then repeated in Spanish)." That's misleading, I would assume that means that the # might not be connected to a line. read more

US Post Office - specifics for passport process (documents needed, etc.) NOTE: birth certificate must list government office that authorized the document - Post Offices Near Me - Pomona, California

Wow such bad reviews....or maybe this post office saw their Yelp ratings and decided to get their shit together. This post office is small and old, but the two guys that work there are top notch. Al is my main man, A++ service: he's efficient, helpful, friendly and funny. He goes out of his was to help out, never makes you feel like an inconvenience because you don't know anything about mailing boxes/envelopes/etc. He does like to chat people up, but he moves so quickly that it doesn't slow the line down. I think this is also a "good luck" post office. Was there the other day and a woman dropped her big ol' wallet on the side walk outside, and the man that found it brought it right in to her. I mean when do you see things happen like that? For those that have had bad experiences: give this place another chance and come when Al is working. He really is a rarity in terms of customer service and friendliness. read more

Lazy workers at this office. The worker took a break after I gave him a package pick up slip. He didn't warn me and I waited 10 minute to find out he was on break. read more

US Post Office - Post Offices Near Me - Pomona, California

does anyone know another phone number to reach the pomona PO besides 909-865-1267? I have tried this number multiple times a day for a week and no one has ever answered the phone. update: I had to speak with the usps main number, still no package found. must have been stolen. lame. different pomona PO number to call is 909-623-3346. rosa was super helpful. read more

This post office is utterly the worst I have ever had the misfortune to deal with. I have a Po box and completed the form in person and online to have my mail forwarded to my Po box. Unfortunately, time after time my packages do not show up in my Po box or my house. I know they are there because Amazon shows me where they are. So, I go in and talk to the supervisor Carlos de la Cerda and he pops off at me that he doesn't care what Amazon says my package is not there. I ask him where is it and he goes in the back and says well the carrier must have taken it to be delivered I waited all day and no package so now I'm back at the post office again. Sadly, this is NOT an isolated event because I have had checks that were mailed to my Po box and never received them and when I went to the post office I was told that they don't where they are. Miraculously, when I filed a complaint when the 800 number my checks showed up. I'm here now, and two other people are having similar problems. This post office is utterly negligent and incompetent. !!!!!!!! read more

This place leaves you KNOWING why soo many post offices are going under. MAN!!! Customer service?? nope. Great Location?? nope. Great employees?? nope. Should stay in business like this?? HELL NO!! Lotsa post offices to choose from, will do so next time. But hey, It's Pomona. read more

These people NEVER answer the phone, EVER! But times they have miraculously picked up Rosa has answered and is very nice.

Incompetent morons. Sold a $200 item on Ebay. Brought the package prepaid to the post office. They told me to drop it off behind the mail receiving door. I asked them if it was safe and they said yes. They claimed there is always someone manning that office door. Ebay customer never received the item. Now, they told me I have no proof I dropped it it. So I ask them to check the Tracking and they said it left their facility but it never reached the Post office HUB for re-distribution. These people are LIARS and thieves ! They are not dumb they are just born stupid ! read more

I came in here to get an address change which required me to fill out the change of address paper. I turned it into an employee, she reviewed it but I never received any mail at my new address. I came to inquire after about two weeks because it takes about 10 days for it to be effective and they said they never received it and I had to do it all over again. Currently missing a lot of mail because of this. Won't be returning to this post office. read more

Contacted by supervisor about earlier problem. I am so glad they followed up on the service. Good job, supervisor!!!

Man this place gets CRACKIN'! but it's okay because the line moves fast. Everytime i come here, the staff is fast and productive. They are patient as well. I am picky about the picture and cut of my stamps changing my mind a few times and they never get mad :) It's easier and faster to drop off mail on their drive thru drop boxes read more

Don't know exactly what goes on at this office but the service at my home address is not what it should be sometimes the carrier doesn't get here till late in the evening like 5 pm, go figure? read more

US Post Office - Post Offices Near Me - Pomona, California

F*ck this place been running around trying to get my fckn passport and they're schedule is all wrong waste of my time and gas and don't both making appointments if your 10 seconds late they won't help you the supervisor is useless here don't bother wasting your time with them they really gotta fire these old mfs who work here and hire productive people who actually want to help you and get things done not these grumpy sloths. read more

From bad to worse !!! The mail man left a notice that my package was undelivered. I do not understand why the mail man did not deliver my package. I have two people in my house to leave the package with. I tried calling the Pomona post office their phone keeps on ringing but nobody answers. I also called the 800 number, they have a recording that they want to solicit your opinion because it matters for them but then as you move on to the extension numbers it does not give you the option to talk to a live person. read more

The employees at this location are very rude. I went to ask a question about change of address the person that attended me was rude and wasn't able to answer any of my question or should I say they didn't want to. read more

I would give this place a (-) star. The worst place. Not the employees but post master and back staff. They never answer their phone. I mean, never. Packages disappear and are not delivered properly. Tracking updates are always inaccurate. My mail has been delivered to the wrong address many times. I have lost and had mail returned without notifying me at all. Please do the county a favor and shut this place down and HR is the worse as well. They never answer emails or phone calls. #pomona #bye read more

I ordered something from a company in pamona on the 3rd of sept. 2019, I live in Downey CA. pamona shipped it to a distribution center in siminole florida. If pamona USPS had competent people I would have and should have had my package by the 5th, but NO it is the 9th and I still don't have my package. Tried to call but no one answers the phone no surprise there. Someone needs to get fired what I want to know is WHO'S IN CHARGE our tax dollars are paying your salary. GET A CLUE! read more

Wow, I had the most amazing & helpful service today!!! I dropped a bill that needed to be postmarked the same day in the drive through mailbox on my way to work. Once I got to work, I suddenly realized that I had forgotten to put a stamp on the envelope!!!! I went back to the post office and pleaded for them to help me. They referred me to the supervisor, but warned me there probably wasn't anything he could do. I spoke with Steven, the supervisor, and he took me out to the mailbox, we found the envelope, and I slapped a stamp on it!!! Thank you for going out of your way to help!!! read more

If I can give them no stars, I would. Most unprofessional post office EVER!!! The employees are beyond rude, and it's such a dirty place. They always loose packages, and I don't understand how this keeps happening?! They lost a package of mine that was worth $2K and said "we can't seem to find it, but we'll give you a call when we do." I'm livid and can't believe this is happening! read more

They lost 10 days worth of my mail that was supposed to be on vacation hold, they lost an entire package from a clothing boutique, and they frequently mark items as delivered through their tracking service but don't actually deliver them for a few more days. The customer service is hostile and incompetent. They are generally unable to find packages, even when you bring the pink delivery slip. Expect to wait around 20-40 minutes if you are attempting to mail or pick up. If you attempt to resolve an issue with them, they either ignore the request or take your number and offer to 'call you back' when the issue is resolved. Spoiler alert, it never happens. If any other company behaved this way they would be out of business. The only reason this office exists is because many people have no other options for mail services. If you can make the drive, get over to the San Dimas post office where customer service people are knowledgeable and care. P.S. This is not a one-time experience review. This has unfortunately been my experience with this place for more than 2 years. The service continually declines. read more

They never answer the phone. I called a different office and they answered right away. Unfortunately, the Pomona office is the only one that could help me and they were not reachable. We are in quarantine and I am not going in person. read more

The mascot for this location should be a sloth. Literally the slowest most incompetent employees work at this location. Ive had multiple packages lost, delivered to the wrong location, and delayed by this single location. Additionally, the drivers for some reason cant take the extra time it takes to ring my doorbell to let me know that they are here and will just leave a missed package slips in my actual mail box. I would be skeptical of any 5 star review that you see here as it is most likely an employee or fake. read more

The people here are no help. Every time I come here it's nothing but bad news. I suggest going elsewhere. Also, the mail lady is the worst. She is known for carelessly leaving mail outside the mailbox. One time she maced my puppy (whom was nowhere near her). read more