I would give zero stars if I could. They can't get hold mail done at this post office? I've requested three different times and it has never been held? Frustrating! read more

came in today to return some clothes and the Hispanic lady closest to the door in the corner was helping me. her whole attitude was terrible. she didn't smile she seemed very miserable. i told her I wanted to return these items and she just looked at me paused and said do you have a QR code or..... (looked at me like I was dumb) I then had to buy a package to put my items in and she asked me if I was gunna bag them which is whatever but the way she talked to me was so rude. honestly the customer service here is terrible. if you hate your job so much please find a job that doesn't require you to interact with customers. that place is drowning with depression. read more

I want to place a complaint about a package that was clearly addressed correctly but was delivered to an entirely wrong address. The other person's address wasn't even remotely similar to mine. Seems to me to be a lack of paying attention and just being plain lazy. read more

They lost my package. I used the drop off box for a few different packages, and they ended up losing one. First they tried to tell me that it was still being shipped, but it had a damaged label and they couldn't scan it in for live tracking. Now I had to contact the state I was sending to and they said they never received the item, and if they did they would've been able to deliver it already. So someone stole it, or they lost it, and they won't do anything about it. read more

Terrible customer service. They don't even answer the phone at local office it just rings then hangs up on you. Meanwhile I'm on hold for 35-50 mins to talk to anyone at main branch read more

I asked for help with a package via phone call. The lady has left me on hold for 90% of the phone call. I have been waiting for someone to pick back up for almost an hour. I even have screenshots of how long the phone call is. I have already memorized their hold music and still no updates on my lost package because the mail person side of my mailbox is broken so they can't put anything in our mailboxes yet my package marked delivered in mailbox and they also won't let me do an online claim for the same package. read more

I give this location 5 stars because there's a girl name yessell and her mom Evelyn .they really are the best of the bests . I just had my home business recently .and I do a lot mails to be sent out .A LOT ! Hundreds ! So at first the local mail gentleman couldn't pick them all up or they think it is too much . So I tried so many ways . Business getaway ( still go through local office ) and I personally drop off at distribution center, they suggest me to contact local office to request a bigger truck to pick up my mails . Blah blah blah ... ok whatever ... it does come back to the original problem . BUT .... Since their supervisor and postmaster started to " sending me away "( don't give me wrong , they all nice people I get it ,it is too much for them ) yessell and her mom never say a word. And they both help me as much as they can , they even doing extra work to help me out ! I seriously can't thank them enough ! Oh and also those girls who work at that location are awesome ! Marcia , Jenna , and I forgot names ... read more

If I could give this location a less star value I would. These mail carriers like to lose mail/packages, or in my case blatantly steal it. Then when pressed on where the package is, we are told no one knows, or they can't seem to find it. If you can go elsewhere, do so. read more

WORST!!! I'm actually surprised I've EVER received mail from this post office. I've lived in 6 states and Colorado is by FAR the worst when it comes to USPS. I moved from one townhouse directly across the street to another. I entered my change of address more than q month before I moved and even put a note in the mailboxes of the previous and current address. The ONLY change was the unit number. After I moved across the street it took 6 WEEKS for ANY mail to be delivered to my mailbox. Not even junk mail was delivered. For 6 weeks I had to drive to the post office to retrieve mail. On each visit I asked WHY this was even an issue. On one visit they actually gave me the postal carrier's cell phone number. Utter insanity. After I started receiving mail things went pretty smoothly for almost 1 year. Then I ordered a package and it spiraled into confusion yet again. The email alert notification said my package was delivered 'to front porch/ doorstep- Commerce City CO'. No exact address, no photo and no surprise.... NO PACKAGE. I checked my neighbor's porches, the mailbox, everywhere and nothing. So I called the post office. While waiting on hold for 1 hr and 24 minutes, I completed an online claim for my package. When the operator answered I explained the situation and she basically repeated the recording that someone would contact me in 3-5 business days. Useless! So I'm now awaiting contact for them to confirm my package was NOT delivered and who knows what happens next. Separately, I received a blue card in the mail from USPS indicating my Temporary change of address was expiring. What the hell? I've never entered a temporary change of address in my LIFE. Not to mention the mailbox kiosk fiasco. In January someone drove into our kiosk. It took a month to replace it, the HOA passed out new keys and we checked them and signed off that they worked. 3 days later, the keys noo longer work and there's a sign posted on the kiosk that says we have to go to the post office to pick up mail. So I go to the post office....surprise, there's no mail. Apparently the sign was incorrect. They said they were waiting for new keys. Confused?? Yup, it was ridiculous. 3 days later a different sign was posted that said DONT go to the post office but instead try your existing key in the opposite kiosk. DISASTER! Scattered, confusion and chaos. Thankfully the key worked in the opposite kiosk and once again mail delivery returned to semi-normal. The post office has ONE job, pickup and delivery. Unbelievable that every other state in the union seems to have mastered this but the flakey Coloradans can't seem to grasp it. If at ALL possible get a paid mailbox service and avoid Colorado USPS especially commerce city USPS, like the plague!!! read more

Terrible Customer Service from Craig Went to the post office because I didn't have keys to my new mailbox and an employee named Craig was very rude and unhelpful. I expected more from a government employee. Even if he couldn't help (which he could have if he even remotely tried). Craig did not provide customer assistance or customer service and in all honesty, was extremely lazy. I doubt Craig couldn't even deliver a package in a neighborhood with one house. Very disappointed. Thankfully an employee named Lisa was very helpful and we were able to get our packages right away. How about you give Lisa a promotion, and fire that incompetent asshat Craig. read more

Went to get the keys to our new mailbox, and the employee who helped was very kind and helpful. She was happy and greeted me with a smile as I walked in to the office. Unfortunately, I had to call about some concerns with my mail and the person who answered the phone was not at all polite. Guess that's not a requirement when you work for the government. read more