very poor service. If you could be less than one star they would have it. Will not answer phone, post hours for lobby correctly, or fix po boxes in less than 6 mo. read more

they never answer the damn phone,, not ever out of all the years ive lived near it, they never do, always delivering my packages to other places, never can locate my items 1002 Lee St E, Charleston, WV 25301 worse one ever read more

They won't awnser the phone, when trying to call, I've tried to call all day, and they just hang up.

No one answerers the phone when I call and the automated system is buggy . It is hard to get a hold of anyone there and very hard to get anything done on the phone with them read more

This post office will hold packages for a week without sending them out to the local post offices to be delivered

I sent an envelope containing documents for the adoption of a child to the Philippines from Rupert, WV on May 10, 2024. I sent the envelope Global Express Guaranteed and paid $111 postage. The envelope went to Charleston but was never scanned in Charleston. The envelope is lost and I can't get any help locating it. No one at Charleston answers the phone. The envelope was likely pilfered by a USPS thief who thought that it may contain something valuable. Many of the documents are not replaceable and has put the adoption in serious jeopardy. My wife is in the Philippines caring for the child and she is now stuck there costing us a small fortune just because the Charleston USPS is so corrupt and poorly managed. read more

Most staff very kind and helpful except some guy about 30 with glasses and tattoos on arms. One of the rudest men I have ever met.

Been waiting for my Mail from DMV the state of WV and nothing I been waiting for 2 weeks now checking my mail everyday and nothing no mail Get it together.. I want to know where is my Mail???????????????????????????????????????????????? I also want to know why have a phone number nobody can reach u at all it does is ringgggggg read more

I LOVE GOING TO THIS POST OFFICE! I was a little worried leaving a great state and location in Southaven, MS because they are always so very professional, but this location is right up there with the Southaven location. EXCELLENT CUSTOMER SERVICE! read more

The lines can be a pain in the mornings. Best not to try if you're late for work or an appointment. Employees are helpful, but customers can be a pain. It's always stereotyped as the other way around, but most post offices aren't like that. As in to say, they're not DMVs. ;) It's not a perfect post office, but it's more organized than the one near me and others I've been to. read more

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My package was supposed to be delivered to my house but they change it to pick up without Mike and cent

Tried to mail a document to Germany. The first time I did this I wasn't required to fill out any customs forms and the person in Germany received their package without any issue. This time I was told I had to fill out a customs form and they gave me the incorrect form to fill out. If you work at the post office you ought to know which destinations require customs forms and which form is the correct one to give to the sender. Will be mailing from a different location from now on. read more

Horrible service, worst post office in the area, service is terrible, lines are always long, nobody there working cares about their job, the supervisor is horrible as well, she's useless, terrible customer service, never a nice stop, read more

This place is a joke. Everyone goes on break at peak times and you will end up in line forever. Try calling them with a question and see what happens. They never answer the phone and have no voicemail. It appears they need new management. read more

Have tried going in on Saturday mornings when the door says they are opened, but they are not. Have lost a few different packages of mine, and are little to no help in the recovery of lost items due to their own mistakes. read more

I received a pink/tan slip in my home mailbox about a package. I looked at the entire slip both front and back. On the back it had a place to sign to authorize redelivery which I did. and below that was a space to fill in the day I wanted it redelivered. I did that also and put the slip in my mailbox. The postal route driver took the slip but NEVER redelivered the package. there must have been some tracking number on the package. I tried calling both the automated 800 number and the local number. Since I don't have the slip I don't have the tracking number and NOBODY answers the local phone. So when will I ever get my package? read more