Wonderful staff, and after a few test they were able to tell me what was wrong with my dog and they…read moresave my dog's life.

This place is epic! Doc's are amazing as is the staff. If your pet has an emergency, do not…read morehesitate to bring them here. We will be bringing our pets here for regular care moving forward, as the docs are not simply pushing special food and pills, they seem to really care and offer unique , modern treatments as well.

I have been taking my dogs here for the past (4) years with good and bad experience depending on…read morewho you get for care. I recently took my dog in for shots and a checkup and had extremely bad service from one of the doctors. She spent the entire time complaining. Complete waste of my time. I will be looking for a new vet!

Dr. Froelich has cared for all of my dogs over the years -- from puppyhood to their final days --…read moreand I can't recommend her enough. She helped us through a cancer diagnosis, end-of-life care, and everything in between with deep compassion and skill. I now bring my Bernese Mountain Dog and Anatolian Shepherd to her, and I fully trust her with their care. She's knowledgeable, kind, and truly treats every animal like family.

Rehabilitation staff are excellent and extremely supportive, knowledgeable and caring to your pet…read moreand pet parents

Very rude and unprofessional. I would never take any animals there. Their focus is on money, not…read moreyour pet. They are disrespectful and uncaring, save time and skip over the frustration of dealing with them.

I went in to the Carytown (VA) Urgent Vet because our regular vet couldn't get us in. My dog,…read moreWalter Henry, had torn a toe nail and it was causing him a good bit of pain. Liv, Veterinary Assistant, along with Dr. Long-Hart took very good care of Walter, who has an unfortunate case of stranger danger. Liv won Walter over almost immediately and he even let Liv handle him, which he usually won't do with people he hasn't known before. Dr. Long-Hart was very patient and caring with Walter and we were able to get a painful procedure done without much trauma for Walter (or me!). I would definitely go back again.

UrgentVet IS AMAZING. They welcome me and talked to me which helped me to feel like we were in the…read morebest competent hands. The veterinary assistant came in to check on us and could not have been nicer. The vet was competent and quick to help us. I HIGHLY recommend this Vet. I was so surprised how smooth the process was and how nice everyone is. You are in good hands here without any doubt.

Well since reading the other reviews and the teams responses to the low reviews that this company…read moredeserves lol. they take zero accountability to any negative comment coming their way, sounds like they're telling f us it's our fault since they "discussed" it with us but don't realize they need to consult some things with the owner first which they don't they will take hours for a minor condition. i will never take my kitten here again after reading how many time yall put someone's pet down without consulting them about it first.

Do not go here for an emergency! They are not open 24hrs except for a few days a week. Took my cat…read morewho was in heart failure in about 4pm after an hr they came and told me they closed at 7 and I would have to take him to another hospital. So I had to take him in a makeshift oxygen tent which I had to buy. Then I had to pay a whole other set up fee, exam etc. In the end he was euthanized. When I later called to complain I got nothing. No apology. No sorry for your loss, nothing but the claim that there is a sign about reduced hours.

Grooming services are spot on! Love that I can have her yearly check up and vaccinations done…read moreduring her grooming appointment too, and I don't even even have to be there! Great for a busy mom.

Very caring and professional, they took good care of my dog. I would highly recommend this clinic.read more

Would give ZERO stars if I could. Do not recommend, rude and charge a $25 fee to schedule an…read moreappointment. I really wanted to support a small local business but their practices don't put the customer first and honestly the building looks like it is going to fall down and it's outdated. They clearly need the $25. I will be going to a better more caring, customer service vet that doesn't nickel and dime it's customers.

I have been taking my pets to Brandermill Animal Hospital for 15 plus years. My parents took our…read morepets there when I was a kid. They are always kind and compassionate. The techs are great and know my animals by name. We recently made the very hard decision to say goodbye to our beloved dog and Dr. Emily was patient, gentle and caring. She took care of my baby like she was her own and comforted me in the process. It is hard to go back there bc it is the place we lost our baby, but I tried another vet and they could not come close to the personal service we get at Brandermill. They answer texts and emails quickly and I can always get a timely appointment.

My pets and I love this vet! They are patient, understanding, and really put you at ease when…read morecaring for your animals. They are super responsive when you have a quick question or need to request an appointment or prescription refill. I am truly thankful to have somewhere reliable and trustworthy to care for my animals.

My puppy started going here when he was 4mo. and every time has been a positive experience for us…read moreboth. All the staff is incredibly friendly and helpful. They genuinely have better bed side manner than most human doctors. They answer all questions thoroughly and had great empathy when my puppy had worms. I would definitely recommend to anyone looking for a vet

While I hope we never have to visit an emergency vet again, the treatment we received was…read morewonderful. At 5 am on Sunday morning we had to make a quick decision where to bring our pup, Finnegan, who was struggling to breathe. After calling another clinic and being told they didn't have staff available, we tried Partner Vet. We were preregistered over the phone and after a painful 30 minute drive arrived and he was quickly rushed back by staff. After 30-minutes, the vet brought us into a private room to discuss the plan of care. We already had an appointment with a internal specialist for his breathing issues two days later, so instead of running a bunch of tests the vet suggested we take him home and gave us some medication to keep him comfortable until then. The visit was a quarter of what we were expecting to pay. I would have paid for every test but he knew had an expensive journey ahead. I would go out of my way to return to this clinic if we ever need emergency services again. Thank you

"This is the level of care you paid for" Seemed nice at…read morefirst, but the whole thing was very money-centric. There was no "let's get your animal better feeling. They told us that he was being playful and had us feeling like our pup was doing better. They gave him fluids and then some medicine to take home. His issue did not get better, but have gotten worse and when I called to get an update on what we should do next and was told I would receive a call back. They called my fiance and she expressed our mutual frustration. And was told "this is the level of care you paid for". I'm sorry. If you take your kid to the er and all you can afford is a set amount and they do no more than that to help him feel better. How can they say they care about our pets when it feels like the employees may care but the business does not. Would not recommend to anyone. *Update* still have not heard anything back from partners regarding this matter. We got our pup into another vet and found out his kidney numbers are through the roof. He is going in today for treatment.

My husband and I have taken our dogs to this vet for 15 years, but never again. Our dog began…read morehaving seizures for the first time and had 4 seizures in the evening and overnight. We called an emergency vet and they said they would need to see what was happening to properly diagnose her, so they advised waiting and taking a video if she has another episode (which is a separate issue with another facility). Rather than risk a 30 minute drive to a questionable emergency vet, we figured Swift Creek would help. We were in the parking lot waiting when they opened at 8am. My husband explained the situation, and my dog clearly had seizures (we did take a video at that point), but they told us to go to urgent care. Even when told that she was now having seizures 3-4 hours apart and waiting another 3 hours for urgent care to open would allow time for another seizure, they still said they would not see her. They have been this dog's vet for all 5 years of her life and have seen all our other dogs over the course of 15 years, yet they turned us away when our dog really needed help. Fortunately, we found another vet that was open and willing to see her. They gave her a sedative and seizure medication. They did nothing that Swift Creek didn't have the ability to do, other than show compassion. Swift Creek might be fine when your pet is well, but don't count on them to help when you really need them.

Had both a vet appointment and boarded our dogs there…read more Let's just say this was the absolute worst experience I have had boarding my dogs. Vet appt was mediocre. Had to pay for 2 exam fees. Neither dog got an exam. They gave them there influenza shot and sent us on our way. Boarding... when we dropped off we had concerns. We asked to see the kennel where the dogs were kept and it wasn't very nice. There was active animal pee on the ground and extremely loud. None of the animals were settled. Whatsoever. The blankets they give dogs are paper thin. Thank goodness we brought our own. On the 3rd day of our dogs getting boarded we get a call that they have run out of food. How is that possible if I packed 12 bags for 5 days and they eat once a day. I packed for 1 extra day just in case. The workers never read the instructions and did whatever they wanted. They fed them twice a day and they weren't even eating. No call nothing. Until they ran out. They offered purina- which my dogs can not eat. They did go out and buy their dog food from tractor supply. But after such the manager acted as if I should be grateful for such a doing. The following morning I get another phone call. Miraculously one of my dogs has a cut under her eye and she needs emergency medical attention but no vets are in but I can pay for them to take her to an emergency vet. They tried to blame my other dog which is insulting enough. We cut our trip short and had a friend go get our dogs out of this place that day. Not only that. I drove my dogs 3 hours to the university (Virginia Tech) to have them evaluated and the one dog professional stitched up by the surgical team to also be told it was not from another dog. Do not board your dogs here.