My favourite shoe store in Owen Sound! Most of my shoes and boots are all from here. The friendly…read moreknowledgable salespeople are ready to help, but never pushy. They will go the distance (literally!) to find the shoes you want and in the correct size. They once delivered my shoes right to my door. Love all my shoes and boots from Becker Shoes. Highly recommended!

I had a bad experience tonight with an Southeast Asian Muslim lady who was really rude and…read moreunaccommodating to the customer (Dollarama Hanover near stacks). She wasn't even aware of how their system works, didn't know where things are, and didn't know how to check out with a gift card. She gave me a poker face when I asked for help. This needs to change as it will likely result in lost customers.

Worst customer service experience. My young children accidentally knocked down one stuffed toy and…read morethe employee came up to us and started berating us that it wasn't a playground and I need to watch my kids even though I was literally standing right there. As a teacher I recognize when children are misbehaving and my kids were just standing there looking for a toy to buy.

Shockingly high prices for some of the items I saw today! And this is coming from a pretty…read moreexperienced and realistic thrifter. I understand Value Village is a for-profit company; however, you're still getting a deal compared to retail. But the prices here in general seemed MUCH higher than the usual VV's I frequent in Toronto and Mississauga. They were asking $30 for a Roots hoodie (and another $30 for another Roots crew sweater which I didn't take a picture of). Granted, they go for about $80 new, but this is the highest price I've ever seen a used hoodie go for at a second hand shop. Roots hoodies are a dime a dozen at most thrift stores... And these weren't in excellent condition either. Another $14.49 for a used fleece maple leafs blanket (toddler sized). And $28.99 for a cheesy "Champion" brand wind breaker with a paint stain that's probably the same price new at Costco. What in the what!?! Other examples: "Tentree" hoodies here for $15-20. At my local VV they're priced at like, $5-8. No-name Gildan sweatshirts for $10-15. No-name t-shirts we're upwards of $15. An oil stained "aerie" sweatshirt was $11.99. And when I went to check-out, somehow the price sticker had fallen off a glass knick-knack item I had on my cart. Told cashier that the sticker had accidentally fallen off and disappeared, but I swear it was for $3.49. Wouldn't have put it in my cart otherwise. When she returned and handed back the same item, the sticker read $4.99. Really? *eyeroll* (I understand "popping tags" --- but I had a bunch of items to purchase totalling almost $60. Couldn't have just given it to me for the price I told you it was? Sheesh....) Some positive things about this location: *decent linen selection and prices (got a large tablecloth with no stains for $3.99, and another groovy tie-dye round tablecloth for the same price) *majority of knick-knacks here were reasonably priced... and a quality selection. *friendly staff. A random employee topped his hat while hauling out merchandise and asked how I was doing. Self-checkout woman was also friendly.

I was at the self serve in the Owen Sound store recently and was about to scan an item that had a…read moreprice tag of $4.99. The associate came and said "I need to check this price". She called the manager and he took it in the back. When he came back to the check out, he laid it on the counter with a new price of $7.99 and said "there was a misunderstanding with pricing". I told him I don't want it! First of all they are implying that I switched the price tag which is absolutely outrageous and insulting to me! Why would employees in a store risk losing a loyal regular customer over $3? No wonder that brick and mortar is never busy when I go there. Upper management needs to hear about this for sure!

Went shopping today at the Heritage Mall in Owen Sound. It was my husband and myself. We were…read morebrowsing clothing and such in the few stores they have left and out of no where two security guards showed up out of no where. They never once approached us or said anything to us. They followed us from one store to the next. We were not doing anything wrong and the only reason I can think of as to why they were profiling us is because my husband has ADHD and possibly autism, which makes him very hyper and sometimes clumsy. I feel like they were being discriminatory towards us due to my husbands hyper active behaviour or they were racist and automatically assumed that because we are native american that we must be shop lifting. Regardless of their reasoning it was very disappointing that these security guards were wasting time following us around under the assumption that we were going to shop lift instead of actually paying attention to other individuals that were more than likely shoplifting because the security guards were so focused on us and completely oblivious to what else was going on around them. I would like to warn any native americans planning on shopping here of the racial profiling that you may go through as well as any hyper active adhd individuals of being profiled as well. Get it together Heritage Mall, you cannot afford to lose customers or business. So inform your security guards not to follow your customers around for no reason trying to find a reason to justify their actions. Due to this negative interaction I choose to take my business else where and will try to pass on this experience to all friends and family so that they do not have to go through what we did today.

It wasn't too bad when I first came up here but like all malls across North America they're getting…read moretired, dated, and will eventually close. Couple of decent stores but that's it.