I didn't know. So my daughter lost her hair due to an addiction problem. So I was planning on surprising her with a wig. I got a wig that when she put it on , she said it made her look like Trump!! So we went to exchange it, the sales lady that helped me tried to help but the owner with no emotion said, ALL SALES ARE FINAL! So I took my disappointed bald headed daughter using a walker home. They could have worked with us but didn't even try!! They should change their name to Urban Tin Man because they don't have a heart!! read more

I've shopped at this beauty supply since they opened because they are in my neighborhood and have favorable business hours. The staff is friendly. The products selection is average and so are the prices (I've gotten some better discounts elsewhere, depending on the product line). However, I will not be shopping there again. A couple days ago, I was checking out when I overheard a person ask for a job application. Another worker asked the cashier (assisting me) where the applications were and her response was "we don't hire men." After the awkward silence of did-she-really-just-say-that hung in the air too long, she tried to clean it up and say "I'm not the owner but that's what they say". Too late. The damage is done. Your bias exposed. How do you sell men's products but don't have men to help with the products. That is bad business and discriminatory. I'll spend my gas and dollars elsewhere from now on. read more

Had an amazing experience. Noelle helped me find my summer look. Felicia also was kind and professional. Thumbs way up Urban Beauty with these two gems! read more

Came here for the second time, and finally made a purchase. The first time I came, I was surprised to find that they did not carry the brand and type of hair I was looking for. But, came for braiding hair and had a lot to choose from! I was happy (if not overwhelmed) by the selection. I was in the store for a while before going up to the register , and that's when someone asked if I needed assistance.....well.i needed it badly before, but could not tell who on the floor was staff and who was not, as no one offered to help me. But, I said that I desperately needed help, and got what I needed! I'll also add that I was impressed by the hair care aisles. I saw a product I had been looking for in other stores. and previously could not find ! So a 4 because due to selection (if they have what you need it's divine..if not, that's okay) and service on the floor...idk I guess Im used to more staff walking the floor, offering help, but when I did get help she was super nice and knowledge! read more

The first time I visited this beauty supply, it was great. However, the second time I visited, it was very interesting, to say the least. If I could give this store a zero, I would.I wouldn't recommend this beauty supply; it seems like they view their customers as enemies walking into the store.The second visit was so awful. I was surprised when a young lady was assigned to follow me around. She was fiddling around with items on the shelf and looking in my direction as I browsed straightening combs and talked to my husband. Because this has happened to me before at other retail locations that are prejudiced, I decided that I would just go with having a shopping companion.If they want to have me followed, then the person following me can help me with anything I want in the store like my little concierge.I knew the reason the young lady was following me around because when she noticed me seeing her, she was startled. When I asked her if she worked there, she was about to walk away. However, I made sure that if she wanted to keep a closer eye on me, she could become my shopping companion and personal concierge. I made the young lady answer every question I had and take me around the store to show me any product that I had questions about, even if I didn't really need her because if you're going to follow me, then I'm going to put you to work.After being with this employee, the manager showed up with a walkie-talkie to give to her and proceeded to give me dirty looks because she didn't like the fact that I made the employee who had been following me around the store become my little concierge, thinking that I was stupid and would not pick up on what was happening. I did not make a scene. I stayed quiet and utilized the fact that they wanted to give me my own little personal shopper.Long story short, if they don't trust or like their customers, then they probably shouldn't be in a business catering to these types of customers. Most of the products they offer in their store are for African-American hair types, but it doesn't seem like they enjoy having African-American customers. Despite the store's convenience to my location, I will never shop there again due to their disrespectful attitudes towards customers.Additionally, one of the managers gave me a disapproving and dirty look before realizing I was looking directly at her. Don't shop here if you want poor quality items and bad customer service. read more

Huge store with alot of great selections and great customer service. I live in the area and will be returning.

I shop at this beauty supply store regularly. As a cosmetologist, I am in constant need of all things beauty. Yesterday, I purchased several items including a wig and two packs of Bounce hair. Later that evening, I noticed there were products missing that I had purchased. I looked for my receipt to see what exactly the cashier actually rang up but there was no receipt in the bag and the things that were in the bag had no price tags on them. I called my bank to verify the amount of the purchase and it was apparent I was not given all the items I purchased, which I realised could not have all fit into one bag but the cashier only gave me one bag. Since I realised this after hours, I had to wait until the next day to go back to the store. The following morning, I went back to the store as soon as they opened. I handed the cashier the bag and told her I purchased the items the day before but everything I bought was not in my bag. She looked at a few things and then called a different worker to assist her. The lady that came to help was actually the woman who helped me the previous day. She helped me pick out a wig behind the counter and two boxes of hair (which they themselves take to the cashier - I guess they just don't trust the patrons). When the other lady walked up, I said hi, smiled and mentioned that she was the one that helped me the day before. I was very nice and friendly. I shop at this place frequently and expected her to recognise that fact. She immediately got an attitude after the cashier spoke to her in another language about my issue. The lady said she didn't know if she if she helped me or not, she said she works and helps everybody all day. Ewwwww. I sighed and thought to myself here we go. I have to say these people (yes, THESE PEOPLE) act so nice and friendly when you give them your money and leave, make small talk and act like they are happy to help you WHEN YOU PAY YOUR MONEY THEN LEAVE. HOWEVER, if there is EVER an issue GIRRRRRLLLLLL, suddenly you are no better than gum on the bottom of their shoe. They treat you like a criminal, like you are trying to rob them, I just don't know where these ridiculous attitudes come from. They have no sense of customer service. They are not AT ALL interested in helping to solve problems whether they are at fault or not. But, I digress. So, I explained to the lady that I made a purchase and did not receive all my items. She said she needed the receipt because it would show the time I made the purchase then they could check the video. I told her the young lady who helped me did not put my receipt in the bag (they ALWAYS DO THAT AND NEVER HAND IT TO YOU) So I went off to the side and called my bank to get the exact time of the purchase. After the call, I told the woman the time the purchase was made. She said she cannot help me, that I needed to talk to the manager. Okay, so get the manager. She said the manager was not there. I said well what is her name and her number. She said she didn't know. ???!!!WTF!!! I said, how can I talk to someone whose name you don't know and you won't give me her number. She said she would be there on a different day. No, she'll be there tomorrow at 12. Okay, WHO is she, what's her name. Well, she said, Lee...we just call her Mrs. Lee. I got the impression she just wanted me to leave and get out of her face. I knew that this store is owned by the same people who own Joy Wigs so I decided I was going to go there and talk to someone instead but I needed to know the name of the girl who checked me out the previous day thinking maybe they could ask her if she remembered not giving someone all of their items and no receipt. So I asked the lady of the name of the girl who worked the day before. She said she no longer worked there, she was only temporary. C'mon now. This is just ridiculous. Fine, I'll play their game and keep calling to talk to someone else tomorrow. But first, I needed her to check the prices on all the items I DID have so that I knew for sure what I did pay for and what was missing. The cashier reluctantly scanned those items then told me the final price. I actually asked her to let me know how much each item was but she seemed reluctant to do that. It was like pulling teeth trying to get these people to help me - help them - help me! She just pointed to the screen and repeated the final sale price. So I had to get a pen and write down everything on the screen and how much it cost along with the final price. Before I left, I did want to purchase some other hair so I asked the other lady to help me in the back. She came back there and I asked her for a particular brand of hair that I had looked at the previous day and I knew was being discontinued so it was on sale. She said they only a few colors. I asked her if they had brown - #4. She said she already told me I needed to talk to her boss and rolled her eyes. I said this is not about what I purchased yesterday, I wanted to buy THIS HAIR today. read more

Decent selection. However, do not expect to return/exchange anything regardless of what the policy states on receipt.

They actually have everything you need for basic beauty. From wigs to jewelry to everything lashes.

This store has a great selection of good quality products and beauty supply and everyone working there was very sweet and helpful. I will definitely continue to shop here. My new fav! read more

My favorite beauty supply, always in stock with the newest products on the market. Always greeted with a smile and a welcoming hello. Never been followed or accused of shoplifting because of my race. Fair price points and selections. I would definitely recommend, 10 out of 10. read more

Good spot. Prices were just ok though. Some of the products were a little expensive than what I'm used to paying.

She reviewed camera and acknowledged to have made mistake. She refunded the over charge, I appreciate her courage. I am happy with the outcome. . read more

Went in to look for a Party wig. And I found a great one at a Great Price!!!!!! Great service and Friendly Staff.. Thank you love it!!!!

Large variety of wigs to choose from. The staff was nice and I found everything I needed. I will definitely be back! read more

Urban Beauty - Nice selection of wigs! - Cosmetics & Beauty Supply Near Me - Austin, Texas

This place is amazing really large a lot of variety nice clerk in the store I live in Steiner ranch I will drive way to this location to get great products and good customer service l. Hair is very inexpensive I will be back this is my new favorite store read more

Purchased hair glue for $7.99, along w a few more items. Didn't get sticky or tacky at all. Immediately took it back. Didn't want a refund, would have liked to exchange it for more glue in a different brand and pay the difference. Was refused due to it being opened. Regardless, it's still a defective product you supplied in your store. I immediately called my bank who refunded me and will be having their funds withdrawn from the store. Could have had a better outcome. Wanted to give them a try bc they're new and close to me, but I'll drive a few more miles to a more customer service friendly establishment. read more

Was happy to see a new beauty supply store being open but was quickly disappointed upon entering the store. As previous reviewers stated, the black lady that works on the floor kept watching my husband and I as we shopped. He wanted to use the restroom and she said it was for employees only. He stated that he was a paying customer and was going to make a purchase and she looked him up and down and started that the restroom was for employees only. I wanted to purchase more items but the cashier started ringing me up as soon as I walked by counter. I took that as my cue and let her ring up what I had and did the rest of my shopping elsewhere. I always wondered why the parking lot stayed empty and now I see why. I will not be a returning customer and will continue to support other beauty stores in the area. read more

Nice to have a brand new place that is spacious, clean and great customer service. My daughter and were greeted as soon as we entered and were so nice when I needed help with trying on wigs. Then as I completed my purchase, a gentleman checked me out, very nice. I plan to return. read more

Well the staff is very friendly nice clean environment opens early is to locate what you need great location but the 6 bags of hair I bought were horrible very rough and tangled read more

Highly recommend this place. The staff greeted me right away when I walked in the store. They are very helpful and friendly. Everything is clean and organized. I got myself 3 pairs of lashes for a affordable price, 2.99/pair. Definitely come back soon. read more

This place is discriminatory. Im not from here so i'm only aware of a handful of hair stores, when I see a new one I stop to check it out. I found this one earlier this week during my lunch break and stopped in (in my office attire), liked the store itself and variety, bought a few pair of eyelashes on my way out (WITH MY CREDIT CARD), pleasant experience; left. I decided to come back today, on a Saturday, to buy hair. I'm not dressed the same, my hair isn't the same, I went to pay for the items with my same CREDIT CARD I used just two days ago with the SAME employee, and she looks at me and asks me to show her my ID for the purchase she already charged...I ask her why and say it's in the car, she says I'll need to show her my ID for the purchase thats ALREADY PAID, to take it. so I go out to the car, get my ID, verify I'm the owner, and snatch my stuff - that I now want to return after thinking about it further. I've never been asked to show my ID at any other establishment for using a credit card. This place is doing it because predominantly black people shop at hair stores and they don't think it's typical for black people to pay with credit? And not to every customer but to random ones they feel may not meet the standard?? I'll never ever go back.. read more

Of course they had the only black female working there racially profiling the black customers, but I take responsibility for shopping anywhere other than a black-owned store. Now with that being said, the moment I got in the store I felt like my dignity was being questioned. The woman immediately started to look my friend and I down. Then continuously walked passed us although there were other races in the store shopping. If I could give this place zero stars I would. read more

I purchased an item and did not notice the sales person had given me the wrong item. I noticed it when I left the store and got into my car to leave. Tried to go back in and exchange the item and get the correct one but was told I could not even though the item was in the original package and could clearly see it had never been opened. They treat us black people as it we are diseased but still want to get rich and make a living from our purchases. I will never go in again and hope other will not as well. Even Walmart, Target, just to name a few businesses allow for exchanges so why do these people come in and think they can treat other like this. DO NOT SHOP HERE. Go in and view the item you want to purchase and go home and purchase online. Sure some other business such as this will make money, but at least it won't be some store such as this. BUY BLACK. read more

Nice and clean hair store. Usually great customer service but I purchased crotchet hair on yesterday Sunday afternoon and was told that if I need to make a return I can bring it back for store credit. Cool right! But upon trying to return the hair that was unused and untouched and still in original package I was not able to when I went back Monday morning. Was told by another individual that they could not look up my receipt in the system they use and I cannot return without the receipt because the hair vendor also sells to other stores and they are not sure where I got it from. I asked to speak with the lady and man that was in there the day I purchased and of course they were not there. I usually like the store because They have a big variety, but I will not be returning. read more

Stopped by the other day and plan on coming back sometime soon. I like how clean and open the space is. Plus they are one of the few places which carry the makeup dupes (ruby kiss and nicka k ) that I've been looking for!!! read more