I bout a 2008 Ford F-250 super duty truck from them with cash. They told me they had to run my…read morecredit. I said for cash deal no way, then they said the truck went thru a 32 point check, to come to find out they may do it but you can have the check list, because they don't keep records of what they do. I bout it from Scot, he said if I have any problems to call him. Yea right well I did have problem, the brakes didn't work after one day. Call them to get no call back to this day that was over two month! Called my mechanic after calling Scott, my mechanic said bring it in and we will check it out. Well $250.00 for brake lines and fluid and new bleeders on two wheel. Then I called again to say that the 4x4 wasn't working. That is when I was told the 32 point check is not kept. Really because they never do check anything. So I took it to the Ford dealership to find out that the 4x4 module was not workin, they tried to order the part but was obsolete thru Ford and after market. I found one from a junk yard guaranteed to work. Got it and took to Ford to have it put on. 4x4 still not workin, all to find out that the vacuum pump was out, and there was something eating on the rubber hoses. By the time it was all over I put all most another $5,000.00 on top of what I paid for the truck. just want to put a shoutout to Scott hope the other three vehicles you sold that day where better then mine or did I buy the other three also? Because when I asked him about the 4x4 he told me they all go thru there 32 point check or did he mean to SAY YOU WILL BE PAYING 32 TIMES TO GET IT WORKIN.. I really happy with my trucknow. I have time to get it working rigadssasa

I have known 6 people that have bout cars from this place besides the fact that most people say…read morethey're kind of sketchy ever single person I've met that has bout a vehicle from them has been a lemon. Even my mother and I have both bout vehicles from them and within weeks we're putting insane amounts of money into repairing them. I'm not trying to slander them but every person I've talked with about them says steer clear yes the prices are usually cheap but just save up and go somewhere else I can almost guarantee you will regret going here. A lot of dealerships scam people n try to play the system but this place is a whole different level.

After going 15 years without buying a new truck, I decided to do so and after hearing good things…read morefrom friend's of mine, I went to Michigan City Dodge. After a few days of back and forth, we were in a certain price range I liked for a new 2017 Dodge 1500 Sport limited edition. It's a very nice truck and they offered me a price on a Friday evening, I countered their offer and a while later I was called back and told that they were going to have a meeting Saturday morning and would let me know if the manager had accepted my counter offer. Saturday, mid morning I received a call from Salesman- Burke Foster (nice guy who did well up to this time) who told me I should have taken their offer the day before because it's now $1,000 more. I couldn't believe this tactic, became a bit upset and told Burke I was walking away and that the offer from the day before was fair and I would have taken it but was just seeing how low I could get them. He then became interested once again and after further back and forth between Burke and his sales manager, a final price was agreed upon over the telephone. I told them I'd be in within an hour, sign the paperwork and take custody of the truck. Once I arrived, I gave Burke my down payment and he walked away, coming back to the desk a short time later. I waited about one hour after this before seeing the "guy" who finalizes the paperwork. He dragged me through the worst nonsense I have ever dealt with at a car dealership by continually pressuring me to buy extended warranties, even after I continued to tell him I wasn't interested, that the factory warranty was good with me. After about 45 minutes in his office and signing several regular forms typical when buying a new vehicle, he gave me the last form showing the final price of the truck...and guess what...it was $500 more than we agreed upon. I became upset, took a breath, wanted to use the restroom to chill a moment and think this through, so I stood up and went to walk out but couldn't get out of his glass office. He got out of his chair and said he had to open the door because it needed his hand/fingerprint signature in order to unlock the door. (really?) After using the restroom and coming back, Burke and the sale manager saw I was upset and asked me what was wrong. I explained everything and then they explained that the sales manager made a mistake when telling me the price on the phone and they refused to lower it to the price we agreed upon. I thought about having gone through all of this and decided I liked the truck enough to go ahead with the sale. When Burke began going over the options of the truck with me, he even said it was unusual that I was in that office for so long. He was well aware of my displeasure but asked me to write good reviews for them. Again, I am extremely happy with my truck, beautiful copper pearl coat limited edition. A few days later Burke emailed me asking how the truck was, so I responded pretty much like this email I'm writing now. He called me the next day and asked what he could do to make my experience a happy one and I told him they could do a spray-in bed liner or side steps as negotiated prior to the sale. Well, I am happy to say that after all that and then talking to the main manager, they did the bed liner for me, which makes up for the extra $500 I gave them. I will never go through a sale like that ever again and I hope they change some of their practices, but I am happy with my truck. I will continue to have the truck serviced there and see how that goes. Maybe they can prove to me that they are a 5-star rated business!

AVOID AT ALL COSTS!!! THEY WILL RIP YOU OFF!…read moreBig Chrysler I now call them big thieves! We should be able to take stars away! This service department is absolutely the worst! DO NOT LET THEM TOUCH YOUR CAR! There service manager should be fired for SCAMMING CUSTOMERS. This is the same exact dealership I purchased my new jeep from. After finding a problem with my jeep, calling me to let me know they recognize there's a problem with the transmission. Then they didn't want to fix it since it's under warranty. Telling me the grinding noise is normal. There's no "NORMAL GRINDING!!!" noise on a car. As for MICHIGAN CITY JEEP, there the WORST! They will SCAM and RIP YOU OFF. They'll STEAL your MONEY!!! I wanted to add after taking my jeep to a different dealer they identified the problem that MC jeep couldn't find in multiple visits. You should be ashamed of your service. IF THIS SAVE ONE PERSON FROM GETTING RIPPED OFF, ITS WORTH IT...

Bill was AWESOME to work with. I've never done the dealership thing on my own before. Always had a…read moredad or husband with me. Always nervous I'll get taken advantage of or not listened to. So relieved to be treated fairly and respected. I knew what I wanted, got a fair trade in price and some good conversation along the way. He even called me to tell me they saved my plate frame off my trade-in if I wan to come get it! Honestly, they went above and beyond for me. It was a smooth transaction, and while it always takes a little longer than expected, the chairs are quite comfortable! Thanks Bill.

Best service in the area hands down! Rick and his Team do a great job!…read more they are honest and fair. They had my car serviced in a hour and did a great job! tell all your friends they also came to my friend house and helped get a battery changed in the driveway. I had a great experience.

I literally travel to this location for an oil change from Chicago now. The service desk guy, I…read morereally wish I could remember his name, is amazing! The first time I brought my car in (June 2020), he walked me through every step, explained exactly what everything he was saying meant and why it was important. As a woman who knows very little about cars/machinery this was amazing. I didn't feel dumb or taken advantage of due to my lack of knowledge. He gave me multiple options ranging from "best choice" to "will do the trick for a while to keep your car running". He reassured me every step of the way. 6 months later I still feel confident that the $1,700 i spent on repairs were all needed. My car runs excellently. The only thing I do wish they offered is a complimentary car wash & vacuum like many other dealerships in Chicago do.

Paige K is my sales person. I completed an online request for lease information and Paige contacted…read moreon the phone I listed. I asked for the best lease (for 2yrs 10,000) they could put together. I asked Paige and several other dealerships for t he same deal that I found on the Chevy website. Paige & Bosak were the only dealers that put together a package that was close to the Chevy site. All the other dealers said they could not match the Chevy site lease. Thanks Paige for doing what I asked for and not wasting my time. This is why I drove 80 miles to Michigan City, IN from Joliet IL. A DEALER THAT DID WHAT I ASKED FOR!

From Sales-to Service-to Parts. Everyone is friendly, knowledgeable-fast and efficient! Love my…read morelocal Honda dealer!

So annoying that after my purchase, three months later, I am still absolutely swamped with scam…read morephone calls and mail pushing fraud warranty services. I noticed later that the Victory dealer network sends and shares all private customer information with third party trash! What a disaster that a seemingly decent dealer should so quickly hand out consumer personal details.

Brandy is awesome. I really wanted to buy a car from her. But boy did the manager Mike suck. I…read moreheard him mutter rude things about us as he walked into the side room where I'm sure they really talk crap about the customers. Sorry I didn't buy the car with all the problems you were hiding. Take realistic pictures next time or make the car look better. Don't get all mad that I wasted your time when it was you who wasted mine.

I just bought my car just about two months ago from Michigan City Kia. About three weeks into…read moreowning my car, I had the check engine, battery light, and oil light come on, as well as a warning saying battery discharge. When those lights came on my car, then locked up and would not drive. I called Michigan City Kia to make an appointment, and they told me I would have to wait three months to get in. I explained that I had not had my even a month yet, and all those lights were on and need an appointment sooner. After a little arguing, they were able to get me in. They only looked at my car for two days and told me they could not make the issue happen again and I would need to get my car. I picked up my car and two weeks later the issue happened again. Had to call the customer serived to help me get an appointment and to keep track of the issue that was happening. Again two days later Michigan City told me they could not make the issues happen again and would need to pick up my car and was told that If they cannot duplicate the issue there is nothing they can do and would be stuck with this car. Keep in mind that the General Manager has not tried to reach out to me about issue or trying to help me get the issue resolved. The lights came on in my car 4 times and each time it makes my car lock it. This is a major safety issue and Michigan City Kia isn't acting like this is an important issue to them. My car is a Kia Sportage 2023 XLine with only 2,000 mile on it and had it almost 2 months. I have photos and videos of the issue and they still say they can't do anything about it. I am extremely unhappy with this dealership and if I new that this is how they treat there customers I would have never bought my car there and picked a dealership that respects and trys there hardest to help there customers. If anyone asks about buying a car I will tell them to never buy from Michigan City Kia ever! I do know when it comes to getting a new car a few years down the road. I will never but from this dealership again.