We found the staff, from the reception area to the recovery area, to be quite warm and friendly. The entire facility appeared to be clean and there were no objectionable odors. There is plenty of convenient parking with easy access to the office.
Some of the communication could use improvement. We JUST learned that our "appointed time" is actually 90 minutes prior to the actual procedure. We certainly wouldn't have arrived later but knowing this would have prevented some of the anxiety as we waited and wondered "how much longer before they call us back?" NOW we know.
Also, given that a WHOLE lot of the patients are NOT Milleniums (i.e. they're elderly!) a slower pace for instructions at reception would facilitate the procedure. I had to repeat the instructions to "my patient" because the sweet person was speaking too rapidly for him to grasp the information. read more
