This is a long review but before buying a truck from upper Canada truck sales, I truly feel that the truth should be brought forward. More then anything I'd love to give the boys at upper Canada truck sales an outstanding review however with great sadness i'm left with few options but to give them a negative review. Where do I start. Originally when I initially called upper Canada truck sales and spoke with nick about a kenworth W900 I soon found out that the truck i desired was far outside my price range and I certainly accept that so I decided to go with a stunning 2017 western star 5700xe instead with super low kms and extremely clean.. around mid July I took delivery of my western star and id like to say that it has been a wonderful but unfortunately it has not. When I purchased the truck i had an agreement that new tires would be installed on the front of the tractor and yes they did install new tires however (without proof) it appeared they decided to just pull two new tires and rims off another truck on their lot and call it good except for the fact the sizes they installed on the tractor were completely wrong. Someone mistakenly put 24.5 rims and tires on the fronts while the drives are 22.5's obviously a mistake they did fix so im happy there. My BIGGEST issue I have right now is that the truck has a very bad vibration when driving at highway speeds, ive spoken to the finance manager (faiq) and his only response to me is that nick will contact me to get this worked out but of course a couple days go by and I still hear nothing and im still driving a truck that feels like the floor boards and steering wheel is going to fly off any moment at higher speeds. One thing that really annoyed me most is the lack of care given after ive already driven off the lot with the truck making it seem like my business doesn't really matter one iota. Faiq mentioned to me prior to me taking delivery of the truck that their machanic took to truck for over a 300km test drive as part of their safety protocol yet for some strange reason like magic the techs at upper Canada truck didn't notice the vibration. Odd don't ya think hmm. So now its a waiting game to see if they actually follow through with their promise to fix the issue or if they just sort of hope that I forget about the issues at hand. UPDATE: Its now been about a month since taking delivery of this truck and many problems have come up and I know buying a used vehicle presents itself with its own set of circumstances however I didn't expect as much BS as ive had to deal with so soon. After speaking with nick about the problems I've had, he booked me an appointment with a well known shop in Mississauga ontario they use quite frequently for their repairs. When I arrived at the repair shop and gave them all the information about why i'm bringing it there i.e the vibration, the batteries, the windshields seals and the tires being damaged. The shop claimed that the batteries are good by visual inspection only (without properly load testing them), they claim the vibration is caused by the drive wheels being out of balance (again without even taking the truck for a test drive) and of course the scheduled appointment for the windshields repair didn't get done either because the windshield repair shop never got the call to come fix the issue. Obviously upper Canada truck sales will use low budget shops like this just to give them the information they want to hear hence costing them far less money and caring less about the customer. Right now I'm at the point of just surrendering the truck, taking the hit on my credit and being done with the entire thing because if what was missed already is only what's the start of whats to come then I can't afford it anymore. Everything in the review is completely factual and can be backed up by proof. read more

See all

I purchased my 2013 Kenworth T660 here and couldn't be gator happier. Nick was super helpful, and really made the whole process a breeze. Since I live in the US, I had to import it here. That process made me a little nervous but Nick handled that for me too. I'm pleased to say I took delivery of a great truck, and have been satisfied with it every since! It was a great truck for a great price, and well below what any dealer in the US wanted. I was treated well from day 1, and even received some follow up messages from Nick to make sure I got the truck and to make sure I was satisfied. I wish dealers in the US could take note, since I'm willing to deal with a little more for great customer service. I will DEFINITELY be coming back here for my next truck purchase! read more

Upper Canada Truck Sales - Finally getting it to work! Thanks! - Commercial Truck Dealers Near Me - Innisfil, Ontario

See all