Maybe being closed will teach Kara the "manager" not to lie and cheat people to try to get ahead in…read morelife. She drinks on the job and never shows up to work. Can't keep anything consistent and was always out of cleaning supplies. I am so glad I quit and don't have to deal with her anymore. For anyone that reads this whatever Kara says about me I don't care. All I want is people to know the truth and not get scammed by 10 lbs of makeup and a sob story.

My dog was at Charlie's Doghouse in Crystal Lake for 6 days. It was my first time boarding him…read moreever, and I did a lot of research of where I would send him because I was so nervous. Charlie's DH seemed like it had great reviews, he spent a day there and had fun passing his temperament test, and they offered a cage-free option for overnights which I 100% needed for my dog. I almost didn't go through with boarding him, I tried to find several people to stay at my home for the week, but with scheduling it didn't work out, so I went with Charlie's. I only agreed after an employee promised me that he would make sure the other employees knew how nervous I was and that they would communicate pictures and updates throughout the week as they could. I left on a Friday, I didn't hear from them all weekend. The male employee was the only one to send me pictures and some news about him after the weekend since he wasn't working that weekend, but he said he heard it was busy. I finally got a text from the manager late the last night of his stay regarding a "small scratch" she noticed. Upon picking him up, this was NOT a small and I noticed several other spots along his neck that were raised, felt like bites, and that worried me. The employee also told me that my dog got sick one night, but no one told me this during his stay? I took him to the vet this morning because I was so concerned with the bites, they had to shave his neck region, and we were SHOCKED! Please tell me this is "a small scratch".... Terrifying and I'm so sad I sent my dog here, and he went through that. His neck is shaved, he has marks all over, he's on an ointment, and an oral antibiotic. How did this go "unnoticed"? Wasn't there blood? He has short hair, most of it white in that region. I asked, the employee "doesn't know" if there was blood. Each employee I've spoken to has a different day they "noticed" the "small scratch". There had to have been blood and someone had to have seen this! Why wasn't I contacted WHEN THIS HAPPENED and WHY WASN'T HE TAKEN TO THE VET THEN? Someone is lying or this place was understaffed and unsupervised. As a rescue dog, he already has a very traumatic past, so I am exceptionally sad this happened to him and wouldn't want this happening to another dog. What if my dog was a smaller, weaker breed? Another dog could have been killed, luckily my dog wasn't! Update- I did speak to the owner on the phone this morning after the vet. She was crying and disgusted with what happen- she said she's going to try to look through video footage, but it erases every few days, but she's trying to figure out who is to blame. She said she felt very bad and was very apologetic because she said this is her dream job, and she just wants the dogs to be safe. She seemed sincerely very sorry, so while this was very bad, and I wouldn't want to send my dog back, it also sounds like it's not normal for this place. Idk... She's paying for the vet bill and the 6 day stay not that it will help my dog, but I am thankful he will be okay. I will update this in a week if the vet bill reimbursement check is sent, she has already reimbursed my dog's stay as promised. I wouldn't wish this on any dog.

HIGHLY RECOMMEND team Bright Star. My Frenchie loves the team at brightstar. Absolute…read moreprofessionals! They provide DETAILED updates about your pet when you cannot be with them. From daily walks to extended vacations; Bright star will give you peace and mind knowing your pet is safe and well cared for. Call BRIGHT STAR for all your pet care needs.

We had an excellent experience with Bright Star Pet Services. From the very beginning,…read morecommunication was clear, prompt, and professional. Sarah and Anita took the time to understand our pets' routine, needs, and personalities, which immediately made us feel comfortable. While we were away, we received regular updates and photos, which gave us great peace of mind. Our pets were happy, well cared for, and relaxed when we returned--clear signs of exceptional care. It's obvious they truly love animals and take their responsibilities seriously. We would absolutely recommend them to anyone looking for a reliable, trustworthy, and caring pet sitter, and we will definitely be using their services again!

Michele is the best dog sitter we have found yet. We are currently on vacation in Mexico and have…read morenever felt more comfortable leaving our dogs at home. We get photo updates at every visit so we know our fur babies are having the best time at home. Highly recommended and will be using her in the future!

When I moved to Woodstock, I talked to at least 4 pet sitters. Michelle was the one I chose…read morebecause: 1) The dogs liked her, 2) She was professional and communicated well and, 3) Her references spoke very highly of her and her ability to work with many types of animals. After 4 years of having Michelle as my pet sitter, I highly recommend her. She is reliable and keeps in touch with texts and photos when she's caring for the dogs and bird. When one of the dogs had a health concern, she stayed very aware of his condition and monitored how much he was eating, drinking, etc. I have no doubt that she cares for my pets as if they were her own!

I received a call the day after Christmas, that my dog was howling in pain and couldn't get up. I…read moreasked if they could get him to a vet and they said no, I had to pick him up. When arrived they wanted to use ropes to lift him with due to so badly soiled. So we supplied our own blanket and carried him to car. He was in obvious pain, soiled, bleeding from mouth. He was immediately taken to animal hospital and advised had to be put down for fractured back and kidney issues. When asked for an explanation Randa immediately sent a refund saying upon my request, which was just for explanation. When followed up was told I can't sue because I signed a waiver, that it was my fault for boarding an older dog and not boarded before. I never made any accusations or asked for anything but an explanation. I'm so devastated I left my pet/family member in their care.

Been using Tailchasers for years! very dependable, honest and our pets love Kim and her daily…read moreemails!! Highly recommend them!

I'm so disappointed. We have been taking our two dogs here for almost 5 years and we've always had…read morea pretty good experience with the groomer and daycare services. However, today we go and pick up our Lab and she has a cut on her side. When we asked what happened we were told "no idea. Maybe she ran into a cabinet or table but we will check the footage from the groomers office and let you know." The manager calls me and OF COURSE the cameras are down. The manager then tells me that maybe the groomer clipped her when shaving her..... she wasn't shaved! She only had a bath! Do not take your dogs here. Such bad service and my poor dog had to pay the price.

This is such a great place for socializing your dog while they play and play and play the day away…read more Our 3 Bernedoodle boys have such a wonderful time there. No toys because they do not need them! The dogs romp and play with each other and it exercises their minds and bodies. Your pupper will be so ready to relax when you get home. A well behaved companion dog comes easier when they've have exhausted all that energy. Love this place.

The BEST kennel ever!! My dog loves this place and is always…read morewell taken care of. We have taken our dogs to many kennels but this one is tops

This place is awesome. They have a wonderful system for keeping the pups separated if need be. The…read morecages are clean and the play yard has a bunch of fun things for the dogs to explore. It's obvious that Kathy loves dogs and understands their psychology. Your dog can have a swim date here in her lake!!! It's awesome! What a gem.

Our dogs have been coming to daycare and boarding and they love it. we love it too! the team is…read moreprofessional , helpful and well trained. it's been a joy and working off extra energy is always good for the pups! the leadership team lead manager Holiday G. and assistant mgr Colin are on top of things. Don't think twice, your dogs will love it and thank you!

My dog has been coming to Central Bark Grayslake for a few years now, both as a regular daycare…read moreparticipant (3 days a week) and as an occasional boarding guest. I have nothing but wonderful things to say about the staff. They take amazing care of my dog and he always is happy when he comes home. The manager, Holliday G., and the assistant manager, Colin, are terrific and responsive to my requests, whether I need to change or add a day or make reservations to overnights. I get photos and a report card when he stays over. I highly recommend Central Bark Grayslake and feel comfortable with the on site management and staff.

Very disturbing experience today- my beautiful lab was there for less than 12 hours and they lost…read morehim- he was found by a community member miles away and brought to a vet who checked him for a microchip and called me. This morning I got a call from my vet "We have your dog" and my heart sank- that is how I found out. This is the worst experience of my life with any service ever. Putting this review in as it would impact my decision to use this "service".

Matt, Randa, their children and staff help to make every experience wonderful for your furry…read morefriends! Leaving my pets with them I know they will be happy loved and active with many kind people and dogs.

The employees r rude, and so is the manager. My mom took her dog in to get groomed and the lady at…read morethe front was talking on the phone and wasent paying attention to her. Also when they have an ad up for a job they dont even give someone the oprotunity to interview they just send a message saying they r hireing someone else. I do nont recommend this place to anyone. Go to a better place that is cheaper and the staff is nicer.

My dog had her interview this week. The entire interview process is so streamlined! You get to…read morewatch your dog on camera as they are introduced to various dogs in the play group. My dog passed the initial introduction phase of her interview and I left her for the day. I loved watching her interact with the camp bow wow team & other dogs in the playgroup on their cameras. When I came to pick her up, she came out so happy and was loving up on the staff, her whole butt was wiggling around. They brought me out a gift bag and a super cute picture of her on her first day. They offer two great "first timer" special packages. Needless to say, she has gone back for 2 days of daycare since and absolutely loves it! The staff is friendly and always has sweet things to say about my dog. The facility is squeaky clean. Their hours are perfect. I'm ecstatic that I found them! Highly recommend!

We have been taking our dogs to Cedar Dale for about 15 years. We always had a great experience…read moreand felt our babies were in good hands. It has recently changed hands and being managed by a new owner. It definitely has a different vibe which I guess I'm just not yet used to. The former owners, Peter and Bruce, were really in tune with our neurosis with leaving our dogs for extended periods. If we had concerns, they were promptly addressed and our minds were quickly put at ease. They had a long time, loyal staff that were really amazing and always made us feel totally comfortable. I think it's just going to take time for me to adjust to the new set up. The new owner seems wonderful and has an active Facebook page which provides pictures of what the dogs are doing on a regular basis. They have special dinners for the dogs on major holidays and make these homemade wonderful frozen treats that our dog goes nuts over. They have installed turf in all the play areas so the dogs come home with muddy paws, which I'm sure was very costly to have installed. Very nice upgrade. Our dog really enjoys her stay here. She loves the socialization and I appreciate that they mix it up where she gets to play with the big dogs and the little dogs. (She's only 40 lbs and usually prefers puppies and and little dogs). I hope Cedar Dale continues in the tradition of providing excellent service to their clients. It's clear that they love the animals and are engendering a warm, nurturing environment. I would encourage the staff to continue to work on communication skills. Communicating with a customer who is thousands of miles away while their pet is being boarded can be a challenge. Take the time to exude confidence that you've got everything under control and maybe follow up with a quick e-mail, especially if it's a long term boarder who is far away. I appreciate the Facebook page, it's a great way to convey to long term boarders that their pups are safe and happy!

I just spoke on the phone to Cedar Dale Pet Resort regarding my concerns over being over charged…read morefor my dogs boarding and grooming. They are making false claims. The woman on the phone said they have a note in their system that they told me the grooming prices vary and gave me cost estimates. This is untrue. They never spoke to me. If they had given me those prices ($600 for grooming) I would not have approved those charges. In fact they never spoke to me on the phone. All communication was done in writing via email. I have also attached the invoice I was given as an estimate and the grooming is listed as $0 - she said I should have known it wasn't free. And went on to try and shame me saying they don't work for free. That $200/ dog is normal for big dogs. Every other time we have boarded our dogs at other facilities they have either included a bath/groom for free or charged a small free, under $60 a dog. The only reason we did not use our normal boarding facility was they were closed for renovations the week we were going to be gone. Cedar Dale Pet Resort apparently feels that charging 50% more than the original written quote without getting authorization is acceptable. Please do not ever use Cedar Dale Pet Resort, they do not honor their price estimates and do not ask permission before performing services that can exceed $500-600.