The staff here are always helpful. Recently, I had a complicated situation & I was helped by Jomar…read more& David.They were incredibly informative, patient & kind. I come to this branch specifically because of the customer service it provides. It is like a small town bank of decades past.

Came here last month to open an account with my 18 year old son. It's a joint account so we had to…read moredo this in person. You can open an account online for just an individual account but for joint account, we had to come in person. It was a weekday morning so it was easy to find someone to help us even though we didn't have an appointment. Keyuanna Watkins was terrific! She gave us all the options and helped us to navigate through account types! She was very patient and took the time to explain everything to us. Highly recommend KEYUANNA WATKINS! She's a gem!

It's nice! The ATM works. It has drive through or walk up. I'll definitely come here regularly once…read moreI move back to Saint Mary's. There are two Chargepoint electric vehicle chargers.

Reza was helpful in setting up a business bank account. Recommend setting up an appointment the day…read morebefore. Building is clean and one of the nicer banks I've been in.

Bank of America, Moraga CA is CLOSED and only has an ATM on the east side of building operational…read morefor now! If you want any in person service you have to go to Oakland or Lafayette.

Remind me again, is this not the Bank of AMERICA? How is it that they can be so grossly…read moreunderstaffed, incompetent, and so poorly trained?! it's embarrassing. Locations are closing left and right. The ones that are still in business have very limited hours because no one wants to work these days. Everyone has a, pardon my French, piss poor attitude. You can't get a live person if your life depended on it and when you finally DO get a live person, they are utterly useless. I can't access my safe deposit box because the branch is never consistently open. Notes posted on the door say to call xxx-xxxx or email yet no one responds. No wonder everyone is leaving them for Chase. Not sure if Chase is any better? This generation, be it Millenials or Gen Xers is totally screwed. All they know how to do is cancel people and take selfies. SMH!

I haven't been been inside a Wells Fargo bank in a while, and they did a great job today of…read morereminding me why. There was 4 people waiting in line, 5 bank employees, and only one person working. Eventually, another woman offered to help but with very limited assistance. It's pretty aggravating to see so many bank employees behind the counter, and nobody offering to help. Eventually, after we waited for almost 20 minutes, one person, I think the manager, offered to help. She was very helpful and sweet. But it was very aggravating to wait that long to get assistance from somebody. Definitely not a great experience. More grateful, now than ever, that K don't have to visit this branch often.

DO NOT deposit here…read more The speed with which the new accounts staff works could be described as a mix of molasses and quick sand. The first day took TWO HOURS. Today, we are going on an hour and counting. That's THREE+ HOURS to give them money they'll accrue interest on. Sadly, I overheard another patron who had all of their business and personal accounts locked up online. Wells was unable to unfreeze the account so turned him away without access his own funds. O.M.G.! What a shame. Twenty years ago, WF was a respected financial institution. Today, they should be avoided when other options exist.

Fantastic staff! Brian saved my life by helping me u before international travel ! Can't thank…read morethem enough!

Very unhelpful and bizarre customer service! I used the ATM inside the bank to pull cash out for…read moreteacher gifts for my son's preschool class. There was no option for $50s (I needed 4 $50s), and took the cash I had pulled out to the teller. The teller informs me that the max she can exchange is $100. At first I think she is joking because it is so ridiculous, so then I recap that I literally just pulled cash out of Chase's ATM, and walked 3 steps to her. There are no other customers in the bank, so she was able to witness this whole scenario. She tells me to put my card into her card feeder and request more cash. I tell her no, I don't want more cash, nor do I want to incur another ATM fee as I did not use a Chase card. She then proceeds to say she can only help me if I have a Chase credit card. I inform her that we have a mortgage with Chase, but its under my husband's name; however we have the same last name. Another employee comes over, and I thought this person would be more reasonable, but no - says they won't help. Absolutely ridiculous!

I am a senior and a widow. I am so grateful for the support I received from Danielle Robinson to…read morehelp me create a budget that will allow me to live on my Social Security. I have been blessed to have been given free rent for the rest of my life my life. Yet I was way over spending. That situation has been turned around. Thank you to Danielle and my bank .Love you guys and so GRATEFUL!!!!!!!

The Lafayette Patelco team is amazing!…read more We are long time members and have had exceptional customer service every time we have been in the branch. The care and commitment the team has to its members really means a lot. So if you are looking for a bank, who cares about its members and the community, I would highly recommend Patelco!

I have been banking here since 2013 or so. I originally had gone to the then new Martinez branch in…read morethe Lucky Plaza on Arnold Drive in late 2012, but they did not have safe deposit boxes. So after calling around a bit, I found this branch. It is in a very safe area, located at the Rossmoor Town Center. This is named after Rossmoor, a private wealthy senior citizen's residential community of homes called nearby. That is one of the first things the banker told me when I signed up (the branch manager, who since has retired). I laugh, since this used to be called just Rossmoor Shopping Center; and, until recently, was an outdated dinky little plaza, and still is in some ways. I guess they wanted to give it a more upscale image, just like the disgusting Hilltop Mall in Richmond, CA is now called the Shops at Hilltop or Hilltop by the Bay. There is also a older Safeway and newly-renovated CVS and Starbucks in this plaza, which is convenient. There also is a John Muir Heath outpatient center across the street and nice Rite Aid with a drive-thru too. If you come here during lunch, there is also some food truck parked outside on the street, due to all the health workers. Well, in regards to the bank itself, I have always received excellent service here from all the tellers and bankers. One even knows me by name (Chad). If there is more than one person in line, one of the bankers will come out to assist the tellers, so you never have to wait long. They had a nifty Customer Appreciation Day last May with taquitos, cookies, rice, beans, etc. It was over when I got there, but they still had plenty of leftovers, so I helped myself. They safe deposit box area is nice, since they have two private rooms to go to sort out the contents of the box. They used to have signature cards to compare your signatures to (in addition to checking your ID) before they let you get your box, but now it is all PIN based. One time, years ago, they had the signature card out in advance for me, since I used to come every day then for my safe deposit box, and they saw me arrive in my car. They also have water (warm usually from all the ice melting), coffee, and hot chocolate for customers, as well as suckers. The waiting area is nice,with plush easy chairs. (I sometimes have to wait here to see a banker before going to my safe deposit box). I have had to wait no more than five minutes usually. One time it was over 20 minutes and I had to be somewhere, so I left. The branch is always very clean. The pens they have tied down at the bank slip area before the teller windows were always out of ink in the past, but I have stopped using them anyway, in favor of my owns pens in my purse. The tellers area is nice, since there are no bars or thick security windows like at other Chase's. I have always been able to get parking up close in their small lot in front. Otherwise, you have to park farther away since there is a Safeway there. It was tight sometimes when they were doing the renovations in the main parking lot, as Safeway cheaters parked in Chase's parking area (against the rules). One even parked in the handicapped disabled stripe wheel chair access area. I called the police non-emergency line, but they didn't come in time. They have also been accepting when I deposit all my change here, to make my purse lighter. I usually make weird deposit amounts, like $2.17, lol. Oh, this branch does not have a drive-thru, due to their location in the plaza, but does have excellent handicap accessibility, due to all the senior citizens they serve.

I've never met a rude teller as rude as the older man here who claims his name is Jose - he wasn't…read morewearing a name plate nor was his name displayed anywhere so we're not sure if Jose was his real name. I came with my neighbor to replace her debit card yesterday, Jose didn't seem willing to help that he said "do it online!" as cold as that. I noticed how impatient he was, so I urged him to be patient with us. This was day 1. Day 2 - We called Chase, we were asked to go to the branch to replace the card. Today, it was unfortunate that "Jose" tended to us again. We told him that Chase representative said we could get the debit card replaced at the branch, he was curt with his reply, and absolutely had no manners, no smile, like he wasn't happy to be there. I had to remind him again to be patient with the customers. He shouldn't be working there with that attitude.

I scheduled a meeting via the app and got the day and time I asked for. The meeting seemed to be…read moreconfirmed within the app and even gave me the name if the person I would be meeting with: Thanh Phan. Sadly, when I arrived they had no record of my appointment, so I wasted a trip. The staff were polite and tried to be helpful, but apparently the appointment system let us all down!!!

Are you kidding me !? I want to first start off by saying Flora is Godsent ! I walked In today and…read moremade an appointment to open a business account... little did I know I was going to completely have my day made by Flora. She was outstanding ! Not only did she help me but she was helping others while simultaneously getting me set up with my account and had a contagious positive energy while doing so. She made me feel confident about choosing Chase as the bank for my business.

This location is terrible!…read more Second time ever coming in only because it is convenient after the grocery store and they have the worst customer service! Take forever and judge me up and down for wanting to cash a $1,000 pay check by Bank of America. No I don't want to sign up for a checking account with the service you provide me!

Answer your phones…read more.. I've been trying to get a hold of someone for 4 days and no one picks up