FYI: I am writing largely in regards to their home lending…read more If you're in the market for a home, and especially if you're a first time home buyer, I can't recommend Bank of Ann Arbor highly enough. I called and/or visited a number of other home loan lenders regarding pre-qualification, and BOAA was by far the best and most informative experience. I specifically met with Kim Clugston, whom is an absolute gem. She sat down with me and explained the whole process, explained a lot about home loan interest rates, 15 vs 30 year loans, and even broke down how home loans are calculated based off annual income and other factors (she wrote the equation down for me based on my numbers, and gave to me to take home so I could be more informed about my home buying decisions at my own pace). She even printed out full credit reports with scores and went over them with me, which I hadn't done at other places or even when I purchased a car in the past. BOAA, largely thanks to Kim, was the home lending office I felt most comfortable with, felt that the meeting was most about me being informed and making good decisions, and felt the least like they were trying to convince me to get a home loan for the sake of them getting another loan on the books. BOAA came highly recommended by a co-worker who recently received a home loan and he heaped high praise. After meeting with them, I can see why. If you're in the market for a home, I highly recommend setting up a meeting with BOAA and Kim Clugston, if she's available.

I am writing on behalf of my friend Arie Lipsky, former Music Director of the Ann arbor symphony…read morewho has an account with BoAA. He is visiting here and I've joined him in meetings to solve some debit and credit card issues with BoAA. Arie is elated by, and grateful for, Kimberly Jones' efficient, effective, and quick resolutions for those issues. And on top of all this, she has been so kind and accommodating for Arie's scheduling while he has been in town. BOAA is really lucky to have Kim representing the bank. She is OUTSTANDING.

The people at Huntington Bank on Main Street in Ann Arbor Michigan are soooo caring, kind and…read morerespectful of their clients. I know there's a lot to read here, but if you like a good story then read through to the end, because you're not going to believe what they did! My name is Kathleen, and one day I completed my banking transaction in only a few minutes. I could see through the glass doors that the driver of the Mobility assist vehicle who just dropped me off was still parked out front, head down, taking care of paperwork. I quickly called the dispatch and told them I was done with my banking and was trying to get to the door; I asked the dispatch to please hold the driver so they could take me straight home instead of me having to stand there and wait an hour or so for a different vehicle to be sent out to pick me up. The dispatch person utterly refused to allow me to ride back home in that van, and was so rude and horrible in the manner in which she said it that the Huntington bank employee was shocked at what he could hear her saying to me through my phone. Please note: that's just how elderly/disabled people are treated a lot of the time, you'd be surprised. Anyway, I said okay, okay and I hung up the phone. By then the van had left. So I started walking towards the door; it's really hard for me and I was struggling, but I decided to just try and make it home if I could. I only made it about 20 feet outside of the bank when someone called out to me. It was one of the Huntington Bank employees. He said he was in a back room, but heard from the people up front how I was treated and he didn't like it. You know, this really speaks to the quality and character of the people they hire at Huntington, that they could stand up against something they felt was wrong; especially in this day and age, I couldn't believe it. Everyone in the bank was outraged at how the Mobility dispatcher treated me and they decided they weren't going to allow one of their elderly customers to struggle or suffer just trying to get home. The rep told me they were going to get me home safely, and that's what they did. He carefully helped me onto a seat in the nearby outdoor patio area of a local restaurant, then instructed me to wait for him to come back and bring the car around. It took about 10 minutes; I realized he had to walk to the parking structure where his car was located, through the structure to get to his car, wait in line to check his car out, then drive around to where I was patiently waiting for him. Then he drove me home with a smile. Yeah, my bank actually did that for me. Gotta love those guys at Huntington, praise God!

I've been meaning to switch to another bank for a while now due to various issues in the past 3…read moreyears. This weekend was the straw the broke the camels back. There is still no way to override the daily spending limit on a weekend since there is no way to get ahold of a human after hours. As a result, I lost out on a great deal on a mattress & will have to spend $300 more now.

Two guys who used to work for Bank of Ann Arbor decided to start a new bank, so they bought the old…read moreAnderson Paint Building and started filling out the paperwork. According to the Ann Arbor News, they'll be ready to open the doors some time in the fall. I'm looking forward to opening my new checking account, because not only does my current bank keep charging me unnecessary fees, but they moved their headquarters right out of the state. Adios, Comerica Bank. I think it's going to be great to do business with a bank that's local, and smaller.

The staff are excellent. They give great advice and the service is wonderful…read more The manager is super proactive. There's a massive line today and he would help out by directing queries as some don't need to wait in line, and he actually help them out himself. There's even tea, coffee and today lollipops! Big plus - It's open on Saturday I can't ever get out of work on time on the weekday. Can't say that about my experience with the Aussie banks.

This isn't the most convenient location if you're driving but great for walking. The management and…read morestaff are so nice! Always very helpful when I have called in with a question. I think they're really amping up their customer service because the branch manager is always friendly and chatty, plus they all say goodbye when you leave. All and all a pretty solid banking experience.

I have been a long time member of Old National Bank and I was with United Bank after they were…read morepurchased from Old National. Old National was a decent bank in the beginning but their excessive fees for transfers of saving to checking! Out bank acc was hacked through our cable company the fraud department from Old National said I was in on the fraud because I did a two way verification with a company that I believed to be Netflix. Old national regional Manager Lisa Grimmette from the Saline Michigan felt it was best to end our relationship because of the history of our private account not meeting their expectation of large amounts of money or deposits . Also the Branch mangers can write notes into your personal account and it gets shared with me it wasn't meamy to be shared with me! This bank has no corporate phone number to reach out to them! That's a red flag. Before you deposit your hard earned money into this bank. Please take note that this bank is a bully bank they are NOT trustworthy and this bank has pending legal action going against it. If they do this to all of their blue collar customers they will be out of business. Branch managers can document anything they want ! Not returning money that was stolen . While this account was being investigated for fraud instead of putting a hold on the account and closing it they decided to put all the charges we had incurred and charge us overdraft fees the max amount and extra charges while being investigated for fraud charges Any other bank would have closed the account and put a hold on all the charges. Nope they are part of the problem with the fraud! Avoid this bank at all costs!

From the owner: Old National Bank is your bank for Ann Arbor. Our focus is…read moreon helping you achieve your financial goals and working to strengthen the communities we serve in Illinois, Indiana, Iowa, Michigan, Wisconsin, Kentucky and Minnesota. At Old National, you will find financial services for all of life, including personal and business banking, mortgages, investments, wealth management, online & mobile banking and much more. We promise to listen, find the best solutions for you and work to exceed your expectations, because we want to be your bank for life.

Schwab purchased the financial company I originally worked signed with last year. Zero…read morecommunications with an advisor. Mediocre performance compared to federal TSP. Fees higher than other advisors.

I've gone the route through traditional stock brokers and then a financial adviser. Unnecessary…read moretrades, erratic moves, and fees that seemed to compromise my investments - I didn't feel like this was the way to maximize my long-term return. Then I tried the Ann Arbor Schwab office. Even though I don't give them much trade action, they treat me like a special customer and give me good advice without any pressure. Convenient parking and quick processing complete the picture. I'm finally happy with my investment picture.

These guys are the best. Michael is a great manager and we have used this arm of PNC for years…read more They have earned our trust and our loyalty.

I don't I have been a patron of PNC Bank for over 20 years. I don't know what is going on with this…read moreparticular branch. Three times I have gone to get cash and there's been no cash in the machine. One time it was a Thursday evening, once a Friday evening, and once a Sunday afternoon. None of these were holiday weekends. Today I pulled up to do a transaction at the drive through. There are signs above each area that you drive into to say whether that particular plane is open or closed there were signs that indicated the lane was open. I pulled in and rang the call bell but no one came. Turns out the bank does not open until 10 AM. This was 915. So they really need to adjust those signs to adequately reflect. I am now off to another PNC branch. Ok I hate to see anything happen to this branch, because it would really be much more convenient to go here that to other branches. But I just can't count on it to give me cash when I need it.

I cannot give this place enough stars. I absolutely LOVE the friendly and efficient customer…read moreservice I experience here every single time no matter what is going on in the world. Even during a global pandemic the entire staff have remained calm, friendly, and so helpful! In a very dark time they are a light in my day. I highly recommend everyone switch to Huntington on Liberty!:) Shout out to my boy Jeffery, and my ladies Katie and Cathy for keeping us going during this mess! Thank you for your services:)

Such a disappointing experience. I am a realtor in Los Angeles, CA. My client was from Michigan and…read moreused this lender on a home they were trying to purchase. It soon became apparent this company does not know how to commit to a deadline as we almost lost this transaction at every step due to their lack of appropriate action. I give the loan officer an "F" for communication and another "F" because they FAILED the entire deal. This was a simple 30 day escrow that took almost 60 days to close!!! We received a "notice to buyer to perform" on the appraisal contingency (meaning if the buyer didn't perform within 2 days the deal was dead) and another for the loan contingency. We then received a "Demand to Close" because this company couldn't close on time and could not give us an estimated closing date! The loan documents had not even been sent out (usually a week or more prior to closing) on the day it was set to close! The Loan officer never informed us there were any problems. I was told by my client this has happened to her on two previous transactions. So far, because of this loan officer, my client had to agree to a $100/day per diem penalty until close of escrow. This cost my client $2500 out of pocket. The lender didn't offer to help cover that cost. By far my worst experience with a mortgage lender. Buyers BEWARE!

June 25, 2017…read more I recently refinanced my home. My former mortgage company (Flagstar Bank, FSB, 5151 Corporate Drive, Troy, Michigan, 48098-2639) sent the total payoff request to ClearPath Lending (refinance company). The loan was paid off in total, however, I was sent an escrow check from Flagstar Bank in the amount of $1,762.88, 5 days later they put a stop payment on the check after is was deposited into my account, resulting in over drafting my account. Here, I need to emphasize that Flagstar was the company, which requested the total payoff in the first place from ClearPath. So there is no ambiguity when it came to how much was needed in paying off the loan. This occurred even after I had removed the ability from my automatic withdraw set-up. They circumvented the process and took the funds from my bank anyway. They have refused to even address the issue or respond to my documented inquiries. I sent them a certified letter with all of the necessary documentation and allowed the bank to respond within 2-3 weeks. I didn't even get a courtesy reply. The letter was sent on May 18th and still, the bank has yet to respond. There are so many reputable mortgage companies out there, which will take your business, so avoid Flagstar at all costs, you will not be dealing with a reputable bank. BUYERS BEWARE.

Although this bank has never given me any problems before. I was charged overdraft fee's when I was…read moreenrolled in overdraft protection. My account was setup on automatic bill pay and the bank charged a $36.00 fee each time the bills kept trying to draw from the account. The bank would not remove the fees or help me in anyway. I also kept calling customer service because I could not log in to my mobile banking for days even after setting me up with a temporary password. This is absurd the bills didn't get paid and I got charged several overdraft fees for this.

I came here with my brother, who is a PNC customer, to get a document for our family business…read morenotarized. It needed both of our signatures. The snotty notary told us she could notarize my brother's signature but not mine since I am not a customer. After we left I thought of a lot of different things I should have told her, such as "Yes, and I never will be." Also, it happens that I am a notary and there is nothing in Michigan law that says she couldn't notarize my signature so it was just a plain old lack of good will that prevented her from doing it. Good will is something PNC has no concept of and is something money can't buy. Later that day I went to my bank, TCF, to get my signature notarized and I told the friendly notary the story of what happened at PNC. She told me to tell my brother to come and get his signature notarized, no problem, no charge.

It's only an ok bank. I've banked here for 7 years--yes, at first it was National City, which I…read moreliked better. Now it's fine, but only that. I'd change banks, but then, I'd have to change so much it's just not worth it. Slow at sending out replacement cards--I should know; my dog ate mine. Literally. But then, I guess not everyone can be American Express.