I'm very disappointed with this company's awful customer service! I purchased an order of books from Daedalus on October 23, 2022 for 44.10. I returned 3 of the 4 items I purchased with the following tracking number 9534613818572314494311, which states they were received on November 14. I have contacted Daedalus via email and by phone on numerous occasions regarding the status of this return but have received no answers. I just filed a complaint with the BBB and am hoping to receive my refund. read more

I am grieving about the loss of Deadalus Books, Hudson Ohio. Very nice people great service. Now gobbled up and regurgitated by UNIVERSAL SCREEN ARTS. I was going to send a certified Letter to the new owners but since I have been trying to get a $3.98 refund since mid August, 2018, the cost of the certified letter is more than the refund. I order by mail. When the book is no longer available, the check used to be attached to my receipt. Not this time. The telephone people are great; polite, helpful. I feel terrible for the position they have been put in, dealing with unhappy customers. First call, verified the $ owed (8/16/18) next call (8/21/18) check is to be mailed after Labor Day. I am still waiting... This is the principle, not the money. I believe NEW OWNERS are keeping refunds as long as possible to earn interest to which they are not entitled. I will not be shamed based on the pittance of the amount--I still believe in good business dealings and management. Again, I am sorry to lose Deadalus, and sincerely hope for the best for the employees. W. S. read more

My mom works here. She has some very nice friends that work here too. I love looking at the catelogs all the time and I love going to the What On Earth sales in Twinsburg! They can do some pretty awesome things here. I've had several t shirts made and designed for me and I love them all! You really can't go wrong with looking at the items sold by this company because you will pretty much always find at least 1 thing in the catelog that you like. Great company! :) read more

I ordered a product from this company last year and have been inundated with advertisements ever since. I unsubscribed successfully 8 times but continued receiving junk mail. I emailed a note to their "contact us" link describing the situation, still received junk mail. I called 5 times and spoke with a "manager" who said they would personally take care of the problem. In every case they said the IT department would resolve it. This is a perfect example of an internet company without any moral obligation to personal privacy or accountability. Their IT department has never contacted me to determine what the problem is. This is incompetence at the highest level throughout their organization. They apparently don't understand the power of the public to demand action and do the right thing. read more