The staff here is caring, and attentive. Mary is especially one that I'd like to give recognition to. She is one of the girls at the front desk and she is SO amazing. She's always bubbly, full of spirit, super sweet and kind, empathetic, and she gets the job done! All you have to do is give them a call, and if you're fortunate enough for Mary to answer, you'll immediately know what I'm talking about. I'm sure everyone that knows her would vouch, as well. There's been many times I haven't been well, and when she gets on the line, it brightens up my whole day. It's hard to find employees like this these days, so I felt the need to recognize her ...it's well earned and deserved. Thank you Mary for always helping me, and for your sweet, bubbly, caring energy that always brightens my day. The doctors at this medical facility are all very knowledgeable, and show empathy (another rare one to come by). I have been with Ruth Pinter for years as my primary go-to there, she is exceptional. She also goes the extra mile, she looks into different procedures to help with my illness' and is constantly trying to help me combat my disabilities and life altering symptoms. She listens (which is so important to me). She has figured out a couple of my diagnosed illnesses before my UCLA and Mayo Clinic specialists were able to ...she's smart. I highly recommend her. She's also very sweet, and empathetic to my struggles. I wish she could be my primary care giver. Mary and Ruth, you two are the best! read more

I just read some recent reviews about Universal Pain Management and the people are disappointed. May i give you some advice after 24 years seeking pain relief. No matter how bad you feel, please give the front office some courtesy. These people are just as stressed as you are. The best money that I've spent has been buying a Starbuck's frappuccino for the front office. As to Dr Sadik, he is an angel. He is compassionte. I don't think that you'll find a better pain dr. He will try to do his best. read more

Worst place ever. They will send you bills because they're too lazy to do their job and collect copays so they wait 6 months to send you a bill. Then it's like 1905 because don't expect an email just expect to be extorted for money they didn't collect the day before your appointment then they hold your appointment and refuse you service until you pay them a back payment you didn't even know that you owed until the day before from over 6 months ago. Then the insurance lady tells BCBS that the won't hold you from getting your appointment but that's a lie and then I am told it's my fault for not demanding they take my money when I didn't even know it was due. Save yourself time and find a place that knows what they're doing. The office staff is rude and if you call upset at all they talk down to you. I will literally suffer in pain then deal with this horrible facility or the liars that work there. read more

Andrea refused to consider my predicament and did not give me the time of day to explain myself and my situation. I will be strongly reconsidering if this office truly cares for their patients. read more

I've been a chronic pain patient do 45 years. Asked my primary provider to refer me somewhere where I could discuss other options of medication. Possibly reduce or eliminate the narcotics if there was new medications available. I've been on the same medication ans program for the last 15 yr and I'm functional. I made this clear to the provider at Universal and they made a suggestion to try Subutex. I picked it up and followed directions on waiting to start it. Took the first 3 doses 12 hr apart as prescribed. I was very uncomfortable it was not managed my pain. This was the weekend so I was going to call Monday to talk about adjusting the medication as they had said. When I took the 4th dose I had a very bad reaction, felt like I went into full withdrawal. Vomit, hit,cold shakes and headaches for over 2 hr. I was on the verge of calling 911 but got through it. If this had happened when driving or at work I'd have lost my job!!! I called the office first thing Monday ( about 2 hr after the bad reaction, I was still sick). The receptionist would not allow me to speak with any provider to get information about whether I should take the next dose or increase or what to do!!! She wanted to schedule me for an appointment next Avalon about a week !! I pleaded with her that I needed advice on what to do with the meds and what would be safe. She started getting short with me and said just go to urgent care. When I agreed with the provider to make the change she told me we might have to make adjustments but then I can't talk to them. !! I ended up within g another 12-15 hr to start to feel withdrawal again and the started my old meds at 1/2 dose for the first 2 12 hr because I was worried about how they would hit me with the subutex in my system. I took the day off work because I can not go through that at work. I would never recommend universal pain if this s how they operate. I've been in pain management for decades and never been treated this way 0 STARS!!! read more

Unfortunately, Universal Pain Management has become a pill mill and a "factory" for procedures leaving those of us with serious health issues in worse condition than when we started with them. I have Lupus and Ankylosing Spondylitis. I have endured 4 spinal fusion surgeries with excellent surgeons from UCLA to Holy Cross. I am not here begging for meds...I was here for alternatives to that. I.e.acupuncture; massage; epidural, etc. The women at the front desk defy all rules of professionalism and should be working where there are no patient interactions. The quality of care is terrible and I wouldn't refer my worst enemy. I suggest they close their business down and start with fresh outlooks for people coming to them for HELP!!! Please, do not come here and ask your doctor for a new referral. I have been ill for over 15 years and my doctor referred me here. On my first appointment I knew it was NOT GOING TO WORK OUT! Was ultimately referred elsewhere. Hoping this helps some people out there who will read this!!! read more

The younger woman at the front desk is unspeakably nasty. On my first visit, I waited 90 minutes before seeing anybody. When I inquired why it was taking so long, I got a snippy response and was basically told to sit down and shut up. The following week, I called and asked for an appt asap since I was in severe pain. I was told there had been a cancellation and I should come in a few days later. When I did, they refused to see me and denied they'd ever made the call-! "You didn't receive a confirmation, so you don't have an appt." Really. I had a follow-up appt after my first epidural but it was on the phone... not a good experience. The nurse practitioner was rushed and didn't appear to be listening. My condition worsened later that day and the next, but when I called up the following Monday, the same young woman refused to connect me to the NP, ad said, "Well, you were just here on the __th and you said you were fine" -- implying I was lying or fantasizing. Double really! She will "pass along my msg" and "see what she [the NP] wants to do." Meanwhile the epidural has failed and I'm in real pain. This is not a knock on the other receptionist, who is friendly, nor on the NP, nor on Dr. Sadik, who did my epidural. They seem like competent professionals. That one woman, though, the face of the practice and the person you see when you walk through the door, should not be employed in health care and dealing with people. She is arrogant, dismissive, and in love with her own power. If I don't hear from the NP today, I'll be looking for another pain clinic. HR, I hope you're listening. read more

3 plus years later. Dr. Omid has ruined my life by injuring me with a vibracussor without my consent.m & should have been sued for MALPRACTICE! I will now live in chronic pain at 40 . Do not see Dr. Omid unless u want to be disabled!! read more

They could care less is my experience. I just told them I was in so much pain I couldn't walk and bent over to pick something up and completely lost use of my legs and fell hard on the cement of my garage hurting my elbow and head and the lady asked if I was done because she has a call ahead of me she needed to get to. Thanks for nothing. Can't wait for God to take me home. Living with chronic pain with no help is torture. read more

Unfortunately I cannot recommend this place anymore. Because they have gone from taking care of patients to taking care of business. They only care about your money. I had an appointment and they called me before the appointment 30 minutes before the appointment to tell me that I had to pay $100 or my appointment would be canceled. So Robin at the billing department told them that I was not going to be getting my prescriptions, prescriptions that I need or I will die without. If I didn't pay at least $50 I've been paying them every month every month for a while. Robin has been taking the money automatically out of my checking account. After collecting from my two insurances I still have to pay more money for the appointments that are usually and have been over the phone. Two months ago the payment didn't go through and then last month I went away so the card needed to be locked. That's why the payment didn't go through. It's a shame how I'm being treated by the people that are supposed to be helping me. read more

Love the staff they are always welcoming, big smiles and helpful as well as when I've called they are also friendly not rushing and actually listening to what we need. The doctors are also great I love Doc Sadik always has a big smile on his face and very knowledgeable read more

The Valencia office has been a complete blessing for me regarding pain management and especially the dysfunctional system that is worker's comp. I had nothing but respectful attention from doctors, nurse practitioners, and staff alike. This has been a rare experience for me when working with pain management companies. I was especially blessed to have had the professionalism, advocacy, guidance, and sensitivity of Dr. Kevin Kohan and Nurse Practitioner, Neissy Alvarez. Thank you for all that you've done for me! read more

The people working at the front desk are very rude and could care less whether you get your medication or not. I had an appointment I thought at 2:30 in the afternoon but apparently it was at 9:30 AM and I left the house this morning without my phone but I new I was going to be home before 2:30. I got home at 1 o'clock and checked my phone and then realized that they had called at 8:30am I called them to try and speak with a doctor, but they said I missed my telemedicine appointment and that I would have to reschedule in 18 days. Today is 8/30/24 my prescription was to be filled in three days and they could care less. This isn't the first time that this has happened. They don't care if you run out or not of your medication and that is unacceptable. You can't just stop taking the kind of medication that I take and probably most people that go to this place. The telemedicine appointments take no more than 10 minutes, but for some reason, they can't even try and fit me in. I am tempted to report them to the Better Business Bureau. read more

The nicest people are employed there. They are friendly and kind. I have the utmost respect for Dr Sadik. So professional along with his entire staff. read more

I've had to take my mother here a few times as it's hard for her to drive. Each time we go in the women at the front desk are rude, cold, abrasive and not very friendly. These ladies seriously need some professional customer service training. To top it off, they gossip and banter with one another while patients are waiting. read more

As a patient of 15 years, I have been treating with Universal Pain Management longer than many of the people who work there. Since the beginning of the pandemic, there has been a shift in priority, from personal care of each patient, to an intentional hands off approach, and a focus on profit over treatment. Dramatically Increasing the cost of cash pay appointments, and charging a $210 appointment fee to review labs and radiology, requested by the very treating physician who charged the same fee for a virtual visit a week earlier. When I contacted the office to let them know that my prescriptions were not called in, I was told that they would have to schedule yet another appointment, that would cost me another $210, to determine why the error had been made. Imagine, $630 in a single month for a 15 minute virtual appointment, a review of an MRI that was already read by an anesthesiologist (that already cost $600) and a phone consult to correct a mistake they made. I use to consider Universal Pain Management, it's staff and providers some of the best in Santa Clarita, and have recommended dozens of patients. But after the last year, and especially the last six months, I will never again treat with an office that has chosen profits over patients. It should be noted that, after telling them what they were doing to their patients was wrong, especially concerning charging patients for an error they made and delaying their medications, I was berated by a front office assistant and told no one could help me until the following week. It was very intentional, the delay in resolving a pertinent care issue, and it was finally enough to seek a new pain management provider and hopefully one who has true compassion for those struggling (what seem like) lifetimes in pain. read more

I cannot say enough about Universal Pain Management. The front desk staff are understanding and helpful. Dr. Sadik is the most compassionate person I've ever met. He has a gentle heart and understanding soul. He's also patient when explaining procedures. The scheduling department work with my schedule to get my procedures done as soon as possible. And are wonderful in dealing with my insurance. The back office staff are always great, and are concerned about how I'm feeling. I'm a hard stick and Maria always finds a vein. I will never go elsewhere. UPM makes you feel special, not just another patient. Most of all they make me feel better. read more

Dr. Ruth Pinter all the way! UPM Valencia has been, by far, the best pain management facility I've been to. This is because of my doctor there, Ruth Pinter. She has helped me in so many ways, even beyond pain management. She has gone above and beyond for me, and she truly genuinely CARES about her patients! I also have to accredit her for figuring out some new health problems, long before my other doctors did, whereas these countless doctors and specialists strung me along for months, clueless as to what was wrong with me. She troubleshoots, she listens, she asks questions. She is genuinely concerned for her patients and their health and well-being. She is a voice of comfort, reason, sympathy, and knowledge. I look forward to every appointment with her because I know her support and motivation to get better, will be there. I can vouch that her passion in life is helping others. I am beyond thankful for her, and everything she has done for me. Thank you Dr Ruth! This review doesn't do justice for the exceptional service you have provided me. I am forever grateful. read more

Never again will i be going there especially if your a breastfeeding mom in pain, i just had the worst experience every the dr told me how long have i been breastfeeding for and i told him and he told me don't you think that's enough how fucken dare you !!! read more

BE VERY CAREFUL NOT TO USE "PAIN MANAGEMENT" FACILITIES TO TAKE CARE OF YOU. THEY ONLY WANT YOUR MONEY, NOTHING ELSE. This place, like the dozen I already contacted, WILL NOT SEE YOU, even if your insurance company says they'll pay. They want everything in writing or a lien. THAT is more important than caring for a patient. These facilities will usually charge 3 - 5 times less than they charge insurance companies if you pay cash. Imagine.. thinking insurance companies have an endless amount of money. This place will charge over $1000 for initial visit. WHAT? Why not $200 and be happy? God forbid. YOU SERIOUSLY NEED TO FIND OTHER ALTERNATIVE FOR PAIN MANAGEMENT CENTERS. Many of these "doctors" are not from here anyway.. and they created this scam for desperate people seeking pain relief. You have been warned. Stay AWAY from Universal Pain Management Center and the like. read more

I will say that these folks are simply amazing. I have been blessed to be working with Dr Cohen and he basically saved me from a life of pure misery. I have never had any issues and by the time my co pay is processed I am being called into the room for visit. The staff all around are so wonderful, caring, and kind , and cannot say nothing but good for everyone here. All these Neg reviews of scheduling conflicts your going to give 1 star reviews?? WOW... Let me guess, your the type that wait in the drive through at McDonalds forcing them to make fresh french fries too ?? COME ON PEOPLE. Dr Cohen is so understanding and was spot on with treatment. NEVER 1 issue. And now to be clear, will there be? hey we are all not perfect so please try to remember that before taking out your frustrations posting neg reviews on such a professional, compassionate place of business. Thank you Universal Pain Management!! You changed my life for the better... For that my wife thanks you, and most of all the kids! Johnny Lankford :) read more

I can't Thank Pain Management enough! I had an SI Joint injury left me in EXCRUCIATING PAIN. The Staff is super knowledgeable and caring! I would not have made it without the treatment they provided. Thank you Thank you! They saved my life until I had my surgery which I can't believe the results I have now after a long four year battle for a correct diagnosis and surgery. I highly recommend Pain Management and if you have lower back pain that seems to be hard to diagnose ask if you have injury to your SI joint!! read more

I cannot say enough kind words about the Team at Universal Pain Management. If you are ever unfortunate enough to need them, they will be there for you. I have needed them for many years. I have been treated with the utmost respect. I have had procedures, and seen most of their Doctors at one time or another. They will take very good care of you. Christine Picker has seen me through some very difficult and painful times. She is always very professional, kind, and compassionate. She really listens and cares about how I'm feeling. She is very intelligent and treats not just my pain, but my entire self. I just went through an extremely painful flare up and I'm so grateful to Christine, Dr. Sadik and their staff, for seeing me through it with such kindness. You're both awesome. I appreciate professionals that genuinely care about their patients. read more

Back in March I had cut my leg on my shin, it was cut deep and tore skin off, I went to Urgent Care and they said it was rather severe and needed a surgeon, but the Surgeon they called said they weren't doing these kind of surgeries right now only life threatening because of COVID 19. I was on a phone appointment with Nurse Practitioner Ruth Pinter in mid April and I mentioned it to her and she asked to see it. She said she used to be a wound nurse and on her own, she sent me A care package in the mail with instructions, it was some, across the counter cream and bandages, but more importantly Ruth wrote out instructions on how to apply. And every three days when I would change the bandage it was amazing how things turned around and how it was healing! I am very grateful for her going above and beyond! Thank you Ruth Pinter read more

I've been treated for chronic pain by many institutes over the last 30 years. This Team of professionals, has been able to reduce and control my pain level, more than any other institute I have had the opportunity to work with. I have had the pleasure of working with all of Doctors and most of there staff. Each of them are awesome, Caring Professionals. (Thanks for helping to reduce my Pain) read more

Dr. Omid is awesome. The front office staff could use some customer service training. Just be more welcoming and be friendlier. Also, the rooms could use a lot of decluttering. Parking is adequate. This place is ok. read more

The staff is always friendly. The doctors are knowledgeable and good. My back problems are complicated, lower, upper and neck. I've been coming here forever and my ins is going to change. The first thing I am checking is if they are part of my new ins plan or else I won't sign up for it. I refuse to let go of Dr. D'Amours and Ms. Tighe they have been helping me with my back problems for years. read more

Dr. Kevin Kohan is a highly skilled surgeon, his procedures have provided me great relief from the agonizing pain i suffer. A heartfelt thank you for always taking the time to listen, he listens respectfully, and u can respect and trust him. I highly recommend Dr. Kohan, his quality and integrity shine thru! read more

My family has been going to pain management for over 15 years religiously. Recently, my wife schedule an appointment and was called two days before the appointment to reschedule. Next appointment they did it again. We told them that due to moving that the new appointment might not work. Due to the chaos of moving we missed our appointment. We got a bill for $150 for no show. Spoke with an extremely rude office girl named Cammy who told me she would not do anything for me and didn't care less how long I have been going there. No problem. I will never allow any of my family to go there and make it a personal mission to inform everyone I possibly know of my experience. Word to our doctor. People like Cammy will ruin your business. read more

Universal Pain Management needs some Universal Office Management. I was scheduled for a 10:00 appointment this morning, with Dr. Kohan, only to find out that he was not in the Valencia office today. This is after I confirmed response to a phone call last night. I would like my $50. for a missed appointment from them!!!!!!!!!!! read more

Universal Pain Management really looked after me.. I came there in extreme pain and could not lift my shoulder due to a rotator cuff injury.. After physical therapy, meds and a few minor procedure. I feel like my old self again ready to take on the world.. I love my doctor so much. Dr.Kohan was extraordinary and really listen to me and made sure he followed up on my care every step of the way.. I am going back to work and am very thrilled to see everyone again.. Wait until they see me. I highly recommend him..He really cares for his patients.. Doesn't rush them out the front door. His staff is the best.. I'm not kidding,, If I ever get hurt, I'm coming back.. Excellent service.. Sincerely, Sharon Jacobucci read more

Second time in the this office and they have screwed up my appt time again, Been sitting in the office for a hour and a half waiting to get in. Good thing my boss is a great guy .. Palmdale office is worth the drive., well at lest one of the women is pretty to look at while I'll wait. read more

Don't ever go here ever. For the love of God do not go here if you need help and want any kind of sympathetic team. First they refused to treat me and decided I needed to see their mental health "therapist". That was a whole other level of crazy when this bitch named Linda kicked me out of her office because I refused to stop saying how fucking pissed I was. I mean seriously a fucking therapist can't handle cussing?!??! read more

I have been a patient of Dr Kohan at Universal Pain Management and I cannot tell you the comfort I get each time I go. All personal in the office including the doctors are friendly caring and EXTREMELY knowledgeable. They REALLY do care about you and are so down to earth. These doctors are the first pain doctors I've been to that REALLY listen to you and not judge you......They REALLY want to find a way to help your pain.Thank you Dr Kohan & everyone else in your offices. read more

Great place! Physicians have excellent bedside manor. I've had many procedures here and routine visits. Never waited over 45 min. Nurses and P.A. s are all friendly as well. Happy Holidays! Happy Honika! read more

Have been coming to this office for about a year or so and the staff used to be so amazing! Now they have all new staff who are incredibly rude and have no customer service skills what so ever and have the worst phone etiquette I've ever experienced in a Drs office. Do not recommend this place now that this new staff is around. So missing the other girls who used to work here! Dr Kohan has no people skills! read more

I have been to see Dr. Villanueva several times for my migraine headaches. He has done absolutely nothing. I've been waiting almost 2 months for my Botox injections to get authorized and he had me take a balance test which I failed, but he's done nothing about it. He filled out my disability forms and they were rejected because they were incomplete. I don't know about the other doctors at Universal, but this one is very green. Not sure if he even did an internship yet. A total waste of time and money!! read more

Excellent management and front desk excellent thank you for helping me and the acupuncture excellent

Recently relocated to the Valencia area. Anyone with chronic pain knows how difficult it can be to find a practitioner who will listen and set up a program to HELP your quality of life. This group is anything but helpful. My initial appointment was with a PA. While she did seem compassionate, she immediately reduced my current medication which was working for me. A month later she left the practice and I was given another PA. Very condescending. I was demonized for requesting that I be put back on the original prescription I came in with. It's months later and I'm still being shuffled around while my quality of life has suffered greatly. Their in-house psychologist suggested I find another group when I voiced my complaint to her. Very uncaring. They're all about their bottom line and won't hesitate to make you suffer in pain. read more

After being treated by another Pain Management Company in Valencia for over 10 years, I was not being taken seriously regarding my chronic back pain. So I transferred to Universal Pain Management with Dr. Shahin Sadik as a Pain Mgmt. Specialist. This company does extensive one time assessment on new patients including background history, medical records, psychological tests, drug tests and special test to see if an individual is a drug seeker and if they are exaggerating their pain for secondary gains. This is the first Pain Mgmt. company that I have been to that is EXTREMELY PROFESSIONAL, THOROUGH, GENUINE AND CARING. After reading some of the other low star comments about this Company, I am thinking that they sure must be thinking of another place because in the few months that I have been seen and treated for chronic sharp, low back pain, with chiropractic modalities with Dr. Omid Mahgerefteh, D.C.; my sharp pain that I have had in my left lower back, into my buttock, left hip and down my left leg, numbing my left foot subsided. I had a l5-S1 fusion over 13 years ago and had not had that kind of pain since prior to surgery. I would recommend the Valencia, CA Universal Pain Mgmt. Company in a nano second. If you just want to be drugged or not want to put effort into doing your part in getting back to a quality life, then don't go here. They are in business to heal and help those who really are in pain and are serious about getting their life back due to pain. read more