This is the worst post office I have ever gone too.
Let me give you some back story. I run a business and have been sending out between 250-500 packages per day for the last month or two. I understand that is a lot so I try to make it very easy on the post office. I keep my first class together, priority together and so on. I wrap them in plastic bags so that they can easily be thrown in a hamper and transported. I actually used to go to a different post office because they were much friendlier people. Also much more helpful. Over the last few months the amount of packages I've put out everyday has increased tremendously to where it is at. Like I said about 250-500. At this point it made sense for me to start scheduling a pick-up. I understand this is a courtesy and I was actually told it would make it easier on the post office if I scheduled these. I scheduled these pick ups a day prior like you're supposed to. Sadly, out of 30 scheduled pickups, the post office only actually picked up between 5-10. They would not notify me they were not going to pick them up so I scrambled to get them to the post office before close. I wanted a plan to be in place because clearly there was miscommunication going on. The first shift manager was not helpful at all and pretty much actually blamed me for the miscommunication occurring on her watch. The second shift manager was the most helpful person during this process and I felt bad for her since I was dropping hundreds of packages off a hour before close. However, over the next few days I attempted to get this miscommunication under control. I spoke with the station manager Marcus, he was helpful at first, and then quickly became not so helpful and more so condescending. We have been doing our shipments the same way for 2 years, and sometimes the weight or measurement is off by a little bit. This causes the account to get billed for the extra postage. Not a big deal, we still pay the correct amount it just gets charged to the account. However, after a big two days and about 800 packages to the post office. Marcus decided to call me and tell me I had about 20 packages that were incorrect postage. I explained to him what to do and that it would bill my account. Unfortunately Marcus did not understand and this is when he decided to start getting a major attitude with me. He started telling me I was slowing down the post office and that he had to use "man power" to fix my mistakes. Excuse me? I try everything I can to make it as easy as possible for you. Either way, I went in paid the extra postage on the spot (like I said it normally charges my account.) I did this just to get it out of the way and to also speak face to face with Marcus. I went up to the counter explained to the clerk why I was there and asked if I could speak to Marcus if he had a free moment. She pouted her way to the back and screamed for Marcus. She was very rude as well. She stated "Does your scale work?", "Do you know how to use a scale?" Her name was Kelly. I understand her frustration because she had to fix about 20 packages so I won't blame her too much but I think she could have had better control of her emotions. I told Marcus the issues I was having and how frustrated I was. Marcus continued to tell me how my volume didn't matter, how I didn't matter and how it didn't matter if I brought my packages there or not. Let's just say an average of 1500 packages a week at 5 dollars a package is quite a bit of money to be pushing away. Marcus made sure to continue to be condescending to me for the rest of the conversation until I had enough shook his hand and told him I would take my business elsewhere. I have had nothing but issues with this post office since going here. To me it seems like they don't want to any work there. The only bright spot was the 2nd shift manager Cindy (I believe that was her name.) She attempted to be helpful. However, Kelly and Marcus pushed my business away from here. I would rather pay the increased rates that UPS or FedEx charges instead of deal with the headache from the Greenfield Post Office. read more
