First time here, 5 people using the counter to fill out forms but no one waiting for the clerk. The clerk, Kendria, barely said two words and seemed annoyed that I wanted a receipt for two pre-packed, pre-labeled items. She literally didn't need to do anything else but scan and hand me a piece of paper that prints on its own. If you don't like it there, don't work there. The customers weren't any nicer, be careful in the parking lot! I'll stick with my usual USPS location near The Woodlands. Very friendly staff & happy customers, worth the few mins of waiting in line. read more

Went to renew my n daughter's passports. The man was quick but his has no professionalism in customer service. His approach was rude, ignorant and arrogant. He knows what needed to be done bc it's one of his daily tasks, but he can't expect the client who only renew once in a blue moon know exactly what to do. In my opinion, except police officers, these ppl who works for govt services (post offices, driver license places etc..) need to behave better and please put some customer service manners on at work. You get paid to do your work too. read more

I live in tomball in lakewood grove. (take note postmaster)There are always cars parked on the street at various times. Sometimes service people, friends, and neighbors. It is a public street and you can't control it. Anytime a car is parked close to a mail box, the very discourteous driver will not deliver the mail. Our mail carrier is horrible and the laziest person I have met to date. She should be fired!!!!!!! Today I ran outside when i noticed mail truck on out street. I made it about 5 ft from the delivery truck and asked for the mail. The lady snapped a photo of the car close to the box, ignored my request for the mail, and accelerated swiftly around the corner. What a bitch! If it is a policy to not deliver mail when cars are present, I think that is ridiculous and should be changed. read more

Great employees. always helpful. Bulk packages always get scanned in without any issues or delays

MS. Linda Hogan was so awesome today. She looked around for a package for us and even called me back to let me know that it was not at the PO. This is the first time I have received great customer service form USPS. Thank you Ms. Linda for going the extra mile! read more

Called asking for a package that has taken 3 weeks and the lady who answered was horrible. No kind of customer service just a straight up NOPE, rude and very unprofessional. Couldn't even help me get to the right place or help me take the correct steps. Obviously someone hates their job and should look into getting another. read more

We made an appointment here for passport applications for my two children and myself. In a situation that could have been really confusing, because my previous passport had expired and had my previous name, and I brought practically every document I had, Amber was wonderfully knowledgeable and personable. She knew all the options for expediting, and all the fees. She got us out of there in only 2/3 of the time allotted. TIPS for families applying for passports: 1) The passport website says you cannot pay for your passport fees with credit or debit cards - only personal or cashiers check or money order. BUT what they don't mention alongside that statement is that you CAN use a debit card to buy money orders there for your passport fees. 2) I may have missed this on the website, but you must have separate payments for each person, even if it's parent and child. I only had one check, so good thing we could buy money orders. Seemed odd that they ask you to arrive early, but there is not a chair to be found. Amber made up for it though- she was great! Overall a good experience. read more

Worst b-words in the f-ing world work here. If you are white and need to ship something; you're much better off with Ups store or Fedex

The delivery people throw your packages when delivering. Had a package that was open and the contents were leaking. Is it really that hard to place it on the ground gently? Box only weighed about 1.5lbs. POS. read more

Band and slow service, drop off box was full and would not clear. Also up charged for a minor error

Summary- 2nd worst post office I have ever used. I don't really blame them because there are clearly staffing issues. Long lines Bad parking Out of Christmas stamps on 12/9/15 (seriously!?) Confusing signage Bad delivery of mail in neighborhoods The folks that work there are generally very nice though. read more

Terrible post office, terrible service, rude and incompetent people. Never received mail that was sent to me certified and overnight- they returned confirmation unsigned to the sender. Never redelivered. Had two scheduled- never showed. Ignored complaint case. Need to get anything done? Drive to the Hockley post office. The trip will be worth it. The people are people and not entitled bureaucrats. Especially if it is passport related. read more

Twice my packages have been returned to doTERRA because of insufficient address. I can correctly see my address when I place my order. DoTERRA has successfully shipped packages to me since 2015 w o issues. In the past few months, I have had packages returned to doTERRA because of insufficient address. I live in apt complex where they can easily verify m Apt number or leave my package with the office. Twice they have returned my Package to sender which is just ridiculous! I called the post office today and was on hold for over 30 minutes and no one would answer the phone. read more

Overworked and under staffed, welcome to the new normal for the U.S. Post Office. I read through all the reviews and prepared myself for the absolute worst. Instead, I was pleasantly surprised when I stepped into the building. Was the line absurdly long? Yes. It's the holidays, I expected no less, but the service was quick and polite. No one yelled or behaved badly or even fussed. The people behind the counter made the best of a situation and filled their interactions with smiles and laughter. The parking is horrendous at this location. Otherwise it's your normal post office, kinda shabby, definitely seen better days, but doing the best they can in spite of it all. read more

Whoever the lady is that answers the phone when you call in about a missing package is completely rude she always acts like she can't hear you on the phone and every time you call she makes you wait on hold for like 15 minutes hoping you'll just hang up and if you're able to get her back on the line after 15 minutes she's not even helpful I've called three times about a missing package that said it was delivered my mail lady supposedly put my package in one of the bigger box slots and the key for it in my mail box but no need to put key in as they box wasn't even locked nothing but a napkin in there everyone knows that when you put the postmaster key in those package boxes it locks the key in and only they can get it out. Therefore I'm not lying about receiving my package as I still have that key. Three days later and I'm no further along from finding where my package is i've actually had to call the company and see if I can get a replacement because the post office gives me nothing in return might as well be talking to a wall or myself. From now on I will request signature confirmation in with mailing packages I will go somewhere else. Never have I seen such rude customer service read more

DO NOT WASTE your time with the postage kiosk in the lobby, neither work when you need it. Whoever is responsible for maintaining the equipment, in my opinion is ranked a "needs PIP" for performance. I have been to this location twice in 48 hours to mail a package and the selection for postage--hence I am at the US Post Office indicates, sorry I cannot help you with this service. WHAT you cannot sell me a postage stamp or postage for a package. I'm sure there is some government funding excuse for it not operating. There were two employees outside of the building at the end of their shift that told me "maybe the person in charge of the self-service machine did not know the machine had not been working". REALLY, I had the same occurrence on Sunday, January and December--at this same location. BOO on this review, NOT SATISFIED! read more

Passport person is rude and acts like you are troubling him when you ask a question. He didn't even bother to answer my questions. He's not helpful. One other employee was flirting with a customer while people were waiting in line. She took a long time while the other employee served about 5 customers. I don't normally come to any PO but I'm not coming to this one again. read more

They had friendly workers, but the self serve line was longer than the regular line. They also had one machine out for self serve. Someone needs to DW40 that one door that squeals every time it gets opened. read more

What should have been a 15 minute process to renew a passport took over an hour. I specifically called ahead to see if I needed to make an appointment. The lady said " no it's first come first serve just bring a DL, the old passport, and original birth cerificate" . So I arrived right at 9 on a Friday. I wait in one line and the lady give me a form to fill out then sends me to another line. Waited for another 15 minutes. Finally get to the front and that lady says I should have made an appointment and she doesn't have one for a month. I was pissed!! I tell her I had called and she gives me a run around. A guy at thr counter hears me talking so he calls me back to the first counter that I had waited in line for and helps me get everything ready to mail. Since I was just renewing it, i just had to mail the packet it. Such a simple process. They make it overly difficult. To renew you need your old passport, a picture (they can take one there), drivers license, and a debit card or check for the fees. They don't take cash or credit card. I'm glad I only have to do this every 10 years. Maybe they will be a little more efficient by then read more

Most dangerous parking lot in Cypress. Avoid at all costs! Everyone is in too much of a hurry so they don't look when they're driving and going in and out of spots. Car crashes happen so often there. AND I almost got hit by a driver not paying attention. Nonetheless, the employees are very nice individuals. read more

Extremely impressed with the entire staff. Everyone was welcoming and helpful. Javier made my passport process an ease. The staff were quick and seemed to truly enjoy their jobs. I will definitely make this my go to US post office! read more

I recently moved and now have to use this post office. In the last 3 months they have sent 2 of my packages that were supposed to go to Mexico and they ended up in Korea and Thailand!!! Like WTF!!! How do you mess up that bad when it clearly states the address on the front? That's not to mention that they've lost 3 of my packages and because two of them didn't have insurance, they won't do anything about it. So you have to pay extra for them to do their job right? This place is a joke. I will drive 40 minutes out of my way just to avoid the incompetence that this post office has for staff. I know they get paid well, maybe someone else that wants to work should have their jobs, obviously they don't care about doing their work right. read more

I just recently moved and, unfortunately, will be using this post office. So many incidences have occurred with delivery of packages and mail since I moved. I completed a Mail Forwarding form online and received confirmation that the request was accepted. As of this date, I have yet to receive one piece of forwarded mail. Recently I was told that a package I had ordered had been delivered to my front porch. No package was ever delivered. I filed a report online again for the lost package, but never received even a response. Then I went to the actual post office and requested service, at which point I was told that the supervisor would contact me. That was two weeks ago and still have not received a call. Service is the worst I've ever seen in all my years living in Houston. read more

Went in at 8am, no lines. Awesome, I thought. But then the lady is confused when I say my tracking says a notice to pick up was left but I had received no notice. She took my ID and came back a few seconds later saying there was nothing for me. Okay??? So I called the post office instead since I've had wonderful service over the phone. I told the woman who answered my problem. She ASKED for my tracking number. Took down my name and number and called me back within 5 min saying they have my package!! Why that couldn't have been done when I was physically there? I wish their on site service was as good as the phone service. Once I had a package say it was delivered but nothing was actually delivered. I spoke to the man who delivers the mail in my neighborhood and he called me back saying my package was found. even off the clock from his personal number to verify I had received my item that evening. read more

I like that they greet and are friendly. I feel comfortable asking their opinion in regards to shipping anything and they give the best advice with minimal cost. Good job! read more

Javier made my visit to renew my passport a bad experience, rude individual. Otherwise ok.

Always helpful, I've been coming here for years and Lisa, Amber, Javier is as good as they come. Thank you guys for the hospitality.

We infrequently visit this facility, so our rating specifically applies to our regular mail carrier, Stetson. Stetson is friendly, conscientious and we have yet to see him without a smile. He is clearly an asset to the Cypress Post Office. Last year we used the premium forwarding service and at it was handled flawlessly, thank-you read more

This was my home post office for a very long time. I have seen it go from a place that easily handles the customers to a place that struggles. The staff has always been helpful and friendly so no issues there for me. I just think the area has outgrown the post office. First of all there can be insane lines at times so you can wait a long time at times. They don't seem to respond by having a triage approach, almost need the 10 items or less line. There are a lot of people on duty typically at the desk but ultimately customers really want to get in and out quickly. There also should be some level of monitoring of the people in line. When there are a lot of people we start getting bad behavior and that tends to be tolerated. I know there are disputes on who was where in line, cell phone bad etiquette, etc. It makes the nice post office visit into an "wish to avoid" unpleasant experience. As far as Post Office Locations go they offer a myriad of post office boxes, mail kiosks, retail offers, etc. It's a large building and it's off an major road so all of that is good. Used to love to come to the post office, now I do as much as I can at home.......I guess that's progress. read more

I am not sure what happened to my first review, but this place has gotten no better. Too bad there isn't a 0 rating.

I have to say, that seeing the comments I was expecting the worst. But I had the absolute BEST experience at a post office EVER!! Thank you AMBER, for your help!! I was mailing my son's dress blues to him in Virginia and Amber went above and beyond!! That sweet lady deserves a raise!!! read more

I had a package with tracking sent to me that was lost by this post office. I was expecting the package on Monday and when I did not receive by Tuesday afternoon, I checked the tracking online to find that the package had an attempted delivery on Monday afternoon (if I hadn't checked this myself I never would have known since they didn't leave a note). The package was supposedly taken back to the post office since it was not delivered (no re-delivery attempt?). Come Wednesday, I still had not received the package, so I went to the post office myself. After waiting way too long to talk to anyone behind the blue door (post office was not busy at all at the time) I finally spoke to a woman and gave her all of the tracking/confirmation numbers on the package. She shows me the paperwork on the package and confirms that they attempted to deliver the package on Monday and nobody was there -- get this -- at 10:11 PM! Clearly a logical time to go to business offices (or anywhere, really) in an attempt to deliver packages. After spending another 30 minutes waiting there while she searched in the truck that was about to go out for the afternoon as well as the back of the post office, she basically had no idea where my package was and couldn't account for its whereabouts. She did take my phone number down to call me if she found it, but needless to say, that never happened. Unfortunately, due to the poor service of this post office I will no longer be having any packages delivered to my office. *TL;DR Cliff Notes: Delivery truck took package to my office after 10pm on a weekday, the delivery failed due to the absurdly late time, driver didn't leave a note, package disappeared forever. read more

If I could put 0 stars I would. Packages aren't even delivered; they just put a slip in your mailbox to pick it up. Waited in line for an hour to get package one day and the next time I decided no way the line was too long, and the third time, I waited for 45 mins. Horrible, Horrible customer service I hate to say this but UPS and Fedex are becoming more and more appealing. read more

Worst place on earth. Criminals. After a couple weeks we did not get mail they sent it all back to senders. Bills and all now i have overdue bills and missing stuff. I have no idea what. They just laughed at my wife How do we allow public office like this in this country. They should be held criminally accountable. read more

I'm beyond livid at the fact that we have not received mail in the last 5 business days ever time we call they are rude especially one lady named Lisa who apparently hates her job and has a huge problem with addressing customers in an appropriate way! They just state they are behind on mail but 5 days?? 5 days?? WTH are they doing?! All I received in 5 days was 1 flyer same with my neighbors! This is ridiculous!!! GET IT TOGETHER! read more

Walked in at 4:35 on a Friday and saw a long line but the ladies at the front were quick and efficient! I was out the door in less than ten minutes w passport off for renewal. read more

Literally the worst post office I have been to in my entire life. Make sure you hire people who are willing to help instead of acting like my service is a burden to them. read more

My mail carrier is EVIL and INCOMPETENT. He/she, for no good reason, bends anything larger than a #10 business envelope in half to place it into my 10"x12"X3" cluster mailbox...even if it makes it tougher to insert and remove, as in the case of thick magazines, catalogs and manuals. Yesterday, I took delivery of an 11.5" die-cut decorative metal ring with my initial in script and a printed name. The package should have either been left on my porch or in a large locked bin that would have allowed it to be placed diagonally to fit. Instead, the clod bent it 2/3-1/3 to cram it into the shallow 3" height of my mailbox and it took some effort to remove it. The piece is RUINED. This person should have been terminated long ago but, as my US government retired brother always said, "they can't fire me and they can't make me work." He did NOT make that up - it's a common phrase in any US government or quasi-government agency or department. read more

No one wants to work! My packages are always marked "delivered" and they never are!!! Too lazy to do work and deliver mail! I have to drive to my mailbox and my things are never delivered!!! Awful service! read more

This post office has the worst attitude, and customer service. I was on hold for over an hour just to schedule a passport appointment the nasty lady, Ghetto as can be not helpful at all.. please get rid of this people who make the area look bad. read more