These jerks have a sales team that uses generated phone numbers and have called my business more than 3 times per day over the last 8 months. They do not respect the National do not call list and just hang up. As I was typing this I received the 6 th call today . I would never use this company to process and credit card payments. Anyone that does needs their head examined . If they can't control their sales staff how can you trust they will correct any errors in billing, processing etc? read more

UMPA provides fair rates and consistent high quality processing services for our "pay by phone" service. I've never felt nickel and dimed by UMPA and have no plans to look anywhere else to possibly save a few bucks. read more

UMPA is my 3rd CC Processor (in 8 years UMPA for the past 4)and I'm very happy with them. Their fees seem to be very competitive and their service is excellent. Mine is a very small business and they still take the time I need and help me if I have any sort of problem. Allen R. Books and Other Found Things read more

I am a business owner in Hershey and we upgraded to the Clover system using UMPA services about a year ago. They were friendly and fast to set up! Really easy to use! When we had questions, they were quick to respond. When we need refills on paper for the machines it doesn't take longer than a few days! I would recommend them to all businesses! read more

This company is a fraud. Don't listen to anyone that comes into your business to save you money on your credit card processing fees. They start charging your account before the equipment is installed! read more

We have been with UMPA for many years. Statements are simple to read and if I ever have a problem I can always get a human being to speak with. I would highly recommend them for your business. read more

I am a new first time small business owner. I am writing this so that other businesses will be aware of the unscrupulous practice of United Merchants Processing Association (300 West Cherry St. Palmyra, PA) taking your money out of your bank account without any service being provided or having had any cost incurred to them! I was pressured into signing with them by their sales rep John Leone for credit card processing services for my clients. He never reviewed or disclosed any of the information on the many pages of small print on the forms. Three days later I advised them in writing that I did not want to do business with them. They never inquired as to why and without my knowledge they immediately took $1100 out of my bank account. When I spoke to Melissa in the office and explained there was no service given to me or expense incurred by her company she said I should have read what I was signing and would not give me my hard earned money back!!!! UMPA never provided a service or incurred any costs and will not return my money. I am putting this out there for all of the business owners who are searching for a professional and competitive merchant services company to stay clear of this unethical and abusive company! What has happened to customer service and integrity???? read more

I am a small business owner in Montclair New Jersey, John Leone came into my store and promised me fixed rate on c/c transactions, well what he said and what we got charged for where 2 very different things. Dealing with this company has been a complete and utter night mare. There customer service staff is there only to help themselves to your money. I will tell you if you are thinking about doing business with this company I suggest you save yourself time and especially your hard earned money. That I promise you just like John gave me all these promises except that I will keep my promise unlike this company they will take you for a ride and steal your hard earned money that is a promise! Do the smart thing and stay away from this company read more

This company, UMPA, hides behind the United Merchant Processing Association, and their office is in the basement of a residential home. I have not done business with them in more than 3 years but viewing these reports brought back so many bad memories of dealing with them and the theft of more than 5600 of our hard earned money I wanted to share my story and warn you to steer clear. Melissa, wears a lot of hats and goes by a number of different names but in doing my due diligence and research I learned that she was the charge back facilitator, who basically reports any charge backs you may receive from shady clients looking for a free service or product and then she harasses you and then lies when she does not want to do her job, usually on Friday. You will send her the info to dispute your charge backs, she claims she never received it, even if you send her proof that she open and read the email. I called her on her lies and within 7 days, after one of our largest batches they notified me that they were closing our account and holding 5600 of our funds for 180 days. After 180 days I contacted them and they never returned my money or my calls. They never sent me a statement detailing where my money went and I later learned that everyone who worked for these con people were either immediate family members or related by lineage. Seems like the fraud, lies, and rip off runs in the blood of these shysters. DO NOT make the same mistake that so many others have made and ended up just like us. And this site is not the only site listing this company as thieves so do your homework and stay away. And write them up if you too have been a victim of their tactics. read more