I have found M&M to be one of the best building supply stores anywhere. They always have great…read morelumber and almost anything else you could be looking for and their service is outstanding. You can't go wrong with M&M.

So far I've found almost everything I've needed doing my fixer-up projects. The selection of…read morehardware store items exceeds the normal Ace hardware store. The prices are also great.

Great company! Their staff is so knowledgeable and courteous. They take time to explain things. I…read morespecial ordered a door and their measurements were perfect; my contractor had no issues fitting it. They cut boards for me, cut keys for me, and are so very friendly. Highly recommend.

Outstanding store with just about everything you could think of needing for your next construction…read moreproject. Super friendly employees. We have definitely found our new go to hardware and lumber supply.

One of the best places in the Reedville area for anything house related stuff. This is pretty close…read moreto our vacation house in Reedville. We often find anything we need for the house project here. We recently stopped here to buy a special type of battery needed to operate a smoke alarm. Although the battery was expensive, but we easily found it here. The staff is great as well with great service. If you are struggling to find something, you can request one of the staff members to help you out. Highly recommend it.

They told me that they were more expensive than Lowes because they had better lumber. They also I…read morehad to accept what they gave me, even if it was not usable. The pictures are a 2x10x10 and I told could not use lumber like that, and he said policy is that the customer takes what they give them. I said get a manager and the manager said that it was company policy. I said that I wouldn't take rotten produce from grocery store just because that's what they gave me, and he said he could what I saying but he still couldn't let me pick better 2x10s. I told to take all of it off my truck and I would get a refund and go Lowes where I can pick out better material

A letter I sent to corporate and Elvin Bruce at kilmarnock store. Cannot attach picture to this…read morereview I would like to share an experience I had today involving the Ace Hardware store in Warsaw, Virginia, and management at the Kilmarnock, VA location. Earlier today, I purchased a gallon of Benjamin Moore paint from the Warsaw store. When I arrived home and began to get out of my Jeep, I lifted the paint by the handle and the handle unexpectedly failed. The can fell onto the driver's side floorboard and burst open. Paint spilled across my carpet and kick panel, and while rushing to clean it up, I unknowingly transferred paint onto the seat and door panel as well. I immediately grabbed water and a shop vac and spent several hours cleaning the interior of my vehicle. While cleaning the mess, I called the Warsaw store to explain what had happened. I was told I would receive a call back, but after waiting, I decided to drive to the store and speak with the manager in person. When I arrived, I spoke with the manager on duty. I was extremely surprised to be told that the store manager at the Kilmarnock location, Elvin Bruce, had stated they would not replace the gallon of paint because the store is not responsible once merchandise leaves the premises. I asked for his phone number so I could speak with him directly while I was there, but I was told the only way to reach him was by email. I did not accept that response and asked to speak with another manager. I then spoke with Debra at the Kilmarnock store, explained the situation, and she immediately said they would replace the gallon of paint, which they ultimately did. She Authorized the Warsaw Store to give me another gallon Here is the issue: I did not ask for reimbursement for the mess in my vehicle. I did not ask for compensation for my time spent cleaning it up. I simply asked for the gallon of paint to be replaced due to a handle failure transporting it from Jeep to My house. The paint never left my vehicle, and this incident had nothing to do with how the paint was mixed or the lid secured. The handle failed -- that is what caused the problem. For a store manager to refuse responsibility and hide behind email rather than speak directly with a customer is, in my opinion, a very poor way of conducting business. When the Warsaw store opened a few years ago, our community was excited to have a local hardware store, as we are a considerable distance from larger retailers. I have supported this store since it opened. However, based on this experience -- specifically the response from management -- I will no longer be shopping there and will be sharing my experience with others in the neighborhood. This is sad because I liked that store, the people were always good to us, even today Warsaw wanted to help but was told NOT to by Elvin Bruce from the Kilmarnock Store. I cannot continue to shop at that store knowing that when something happens someone from another store an hour away makes the decision then hides behind his computer I will attempt to attach photos documenting the damage. This situation could have been handled professionally from the start. Instead, it became an unnecessary example of poor management and customer service. After reading your reply back to me I must say this, first of all you make it sound as though out of courtesy you gave me a gallon back! That's not how it was. The store was very adamant based on Elvin Bruces decision to NOT REFUND the gallon until I demanded to speak to someone before leaving the Warsaw Store. How can you evaluate things hiding behind a computer? A real manager/Owner would have spoken to the individual on the phone as they were at one of the stores. What you are telling myself and others that read this is..... when you purchase from any of HornAce stores you are saying buyer beware!!! purchase an electrical device and it doesn't work.... purchase a bolt and the threads are cut wrong......purchase something that you have to assemble and its missing pieces....etc. " Once you leave the premises it's the buyers problem". No thank you. Home Depot, Lowes, heck even McDonalds would treat their customers better then ACE did . I have no reason to call you to speak about this problem, yea you make it look like you like you're helping out but you failed, you dropped the ball and you just need to say. We are sorry we messed up and should have done a better job of taking care of our customers. BOTTOM LINE. Read the reply to me on their store page kilmarnock Va Sincerely, Glenn Beasley

Service has declined over the past year. Employees opt to talk amongst themselves rather than…read moreprovide customer service. Does a Cassie actually work for Ace? No response to emails. I was supporting this hardware store as a local merchant, but I will be opting for others in the region. It is sad that a local business has lost their way.

THEIR HORRENDOUS CUSTOMER SERVICE SCREAMS "WE DON'T WANT YOUR BUSINESS"!…read more Septic alarm sounded for the first time since moving in 3 years ago. Prior owners had a business card taped to the alarm for W.C. Lowery which said "If alarm sounds, call immediately". Called and left a message. By noon the next weekday, had not received a call back. So - rang them again. Spoke to Warren (the "W" in WC Lowery?). Told him everything that I had relayed in the voicemail message - and that we were weekenders who would not be back until Friday afternoon. Warren said he would have someone out to look at it on Wednesday. Provided him instructions for accessing the house electrical panel. Didn't hear anything further. Called them Friday morning. No answer. Called them Friday afternoon. No Answer. Called them again Friday afternoon - and spoke with the receptionist asking for an update. She said Warren wasn't available, but that she would pass along my message and have him call me ASAP. No return call. Saturday morning - still no call. Tried to call them - no answer. So sent them an email and told them not to bother - that I would give the work to someone else. Called a competitor - who promptly answered on a Saturday morning and had someone out here a couple hours later. Text messages to track the arrival of the technician. Uniformed. Professional. Knowledgeable. When they opened up the septic tank, the tech showed me the shoddy electrical work - and how the floats were not properly installed. Rope broke when trying to lift the pump out. When they did get it out, they diagnosed the pump as dead (broken seals). Lotta money to replace the pump, install a new float tree, properly wire the system, and pump out the tank ... but now it's done right (thanks to a competitor). WC Lowery has forever lost a customer.

Stay far away from this company! They will rip you off and bad mouth you to other people in the…read morelocal area. They inspected a septic tank for settlement land purchase and declared the septic system in working condition. They inspected the system without power. The neighbor had to loan them his generator to conduct the inspection--very unprofessional. Once the purchase was completed based on WC Lowery inspection results, the septic was found to not be functional and in need of major repair. I contacted them to make the repair under their inspection results and they billed me for repair of damaged hardware. The system needed a new control panel and a new pump. Any knowledgeable and professional company that is in the septic business should have found this issue before settlement. An honorable trustworthy company should have honored their initial inspection and made the repairs free of charge. This is a dishonest company and should not be used. I have an alarm system that records conversations and the employee making the repair, true comfort heating and cooling, was on the speaker phone and they called me an idiot and said I was stupid in their conversation. Buyer beware--don't use this company. They are very bad and Not trustworthy.