We were married at Unique Palms this past weekend on 12/5/20. We initially met Romey and loved her, back in 2019. She sold us on Unique Palms and the venue is STUNNING. However, at some point we lost Romey and Ada took over. This past weekend Ada's lack of organization single handedly ruined our wedding. Our wedding guests started arriving at 4:30pm. Our wedding was to start at 5pm. I arrived ready to walk at 4:59 pm Ada did not get us down the aisle til 6pm because she never sent us a timeline or list as to how the bridal party should walk out and she had to try and write that down and figure that out last minute at our expense. After that she was rushing us through pics since we were now an hour behind. However, Ada could not find the seating chart that was sent to her the night prior, by one of my vendors. So then she suggested open seating. When I said no, she took another hour and change figuring out seating and getting everyone seated. THAT'S 2-2 1/2 HOURS OUT OF MY RECEPTION TIME. WE DID NOT WALK INTO OUR RECEPTION UNTIL 8PM LEAVING US WITH 2 HOURS OF RECEPTION TIME WITH OUR GUESTS. I forgot to mention how 2 hours prior to our arrival Ada called me about what guest gets chicken and who gets fish and my matron of honor spent another hour plus on the phone going over that with her. Something that she should have asked us days before. And she still got some of the guests food wrong. The Salmon was overcooked and the chicken marsala was just plain nasty,, as guest described it. The dj they provided ducked and guests were disappointed. He played only about 5% of the songs we requested.
Ada takes accountability for nothing. She ruined my day and was not remorseful in the least bit, nor did she attempt to compensate us in anyway, for the time stolen. Lastly, one of our guests left an envelope with a gift inside on the table. When Ada brought it to me, she had already taken it out the envelope, opened it and knew how much was inside! After that she walked away saying something about giving her back that hundred dollar bill, at the end of the night...TACKY. After that, we did not tip her on purpose! Also, she told my husband and matron of honor she found a wet 100 dollar bill on the floor and gave it to me. I never received any such thing from her. There are so many other times Ada dropped the ball during this process, that I could go on about. To the owner, Ada needs to be retrained, or please bring Romey back. If not you may see a loss in revenue at some point. You miss Ada ruined my wedding and although you may get to correct your mistakes for future weddings, my once in a lifetime moment was only for that one day. read more