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    Kundenzentrum Billstedt-Bezirksamt Hamburg-Mitte-Fachamt - Außenansicht

    Kundenzentrum Billstedt-Bezirksamt Hamburg-Mitte-Fachamt

    (7 reviews)

    Billstedt

    THIS IS THE MOST DEPRESSING PLACE YOU WILL BE FORCED TO ATTEND AS A FOREIGNER. PREPARE URSELF WITH…read morePATIENCE AND GRACE. YOU ARE YOUR OWN HEROINE ( Sigh) I needed, as did most people in the center, my Aufenthaltstitel, aka my residency visa. The appointments for the Anmeldung are quick and you can make them online. Painless. For foreigner related issues, however, there is a separate holding corral upstairs in the center that is gray, dank, smelly, and ALWAYS filled with babies. Here's the trick that you don't find out until you fuck up and go in person- in order to do anything related to you as a foreigner wanting something, aka to have a reason to be in that gross upstairs room, you have to wake up early in order to get a waiting number for that day. In order to get a waiting number, you have to put your name on a sheet of paper that is placed outside the press room every morning apart from Wednesdays when the center is closed, at 5:30 AM. The first time I got waiting number, I got to the center at 6:30 AM, and was number 39 in line. If I understood the cards correctly, there is a maximum of 60 waiting numbers for the day. As #39, I waited two hours after the opening of the center at 8am to see someone about my documents. The woman was entirely uninterested in helping me and showed me away because I hadn't brought the "correct" letter from my uni. She openly said that she was overbooked and didn't want to work that day, to my face. I decided that they absolutely had to accept my application. So the following week, I woke up at 5:25 and sprinted to the center to get a number. I was #13. When the center opened at 8am, I was able to meet a new man behind the secretive information door who happily accepted my materials. After the initial approval, i waited ~10 min to see the person who could print out my visa for me. She was kind and spoke slowly on what would happen next/what she needed. Everyone speaks german, so be sure to take someone with you if you need to be able to understand. After meeting this second woman, I had my visa printed and pasted in my passport within 30 min. It cost 56€, and approx 4.5 hours of my time. I would suggest to the city of Hamburg that they post instructions on how to actually get a day of appointment online, so that people don't continue to show up at 8:30 am confused and demanding why they can't get an appointment for the day.

    Unicef - nonprofit - Updated May 2026

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