Wait times are ridiculous! They should have all teller windows operating all day. Maybe bring in a…read morerotator for breaks. Bad management. This is the worst bank in town. I will be seeking a new banking institution.

Haven't had an account for nearly 10 years and the staff was courteous and professional throughout…read morethe entire process. Very grateful for their assistance and making the process seamless

I recently moved to Mendocino County and had the great opportunity to work with Redwood Credit…read moreUnion. Needing a good local branch after living in Southern California as well a few other states im impressed with the professionalism of the bank employee Leslie Mendoza she has been a life saver when it comes to direction and response in what is needed to a customer. My hat goes off to redwood credit union for having such great staff and look forward to doing more business with them.

My experience with the mortgage lending operation of this business contradicts my years-long…read morerelationship with the firm. The representative was a complete moron, talking down to me as if he had some secret model that more accurately priced my home than local market realities. I decided not to get a second mortgage and sell, at which point the house went into escrow one week after listing, at a price over $150,000 USD more than the little boy's magic knowledge box had told him it would. Totally an ass.

This was the most awful experience I had with chase. I had lost my wallet and someone was kind…read moreenough to turn it, the bank called me 5 minutes before closing on Friday and left me standard with no money as young solo female traveler. Called on Monday to see if I could get my wallet back,someone hung up the phone after waiting 18 min, called again the male on the other line was rude and told me I had to pick up my wallet in person or it would be shipped to Texas mind you I live 4hours away from the branch. My local branch was able to talk to them to retrieve my wallet with my drivers license, honestly this staff was very traumatizing leaving me with no money or ID in the middle of nowhere.

I visited this branch twice this week and usually bank in Santa Rosa. Everyone either seems new or…read moreincompetent. Today, the customer service was so poor I contemplated closing my personal, business and credit card accounts. I'll be sticking to Santa Rosa branches from now on.

The service was top notch! Lillie was helpful, patient, and took care of us! This branch is also…read moreclean and quick.

I go into this branch everyday Monday thru Friday. The whole team is amazing!!!! Always helpful and…read moreknowledgeable. They are very welcoming and super efficient rarely is there a wait or a line, on occasion if there is one they work through the line quickly Highly recommend!

Credit Unions are vastly preferred to big banks because of local control which you can access. I…read morehave had terrible problems with all the big banks I have associated with over the years. I maintained a CU account in the Bay Area for over 50 years, choosing to keep it when I moved to Ukiah. But it became necessary to open a local account so I could walk in and get cash or solve problems in person and I chose Mendo Lake after talking to Redwood Valley CU. Over the years I have gone into (now) First Community infrequently and the results have been mixed. There were times when the staff seemed inexperienced, anxious about answering questions, officious or disinterested. This was primarily when companies all over town were begging for employees and were hiring anyone breathing. In the past year the atmosphere has changed. The employees have been friendly and helpful, efficient without pushing you out as fast as possible, and able to explain most policies. If they need management approval, it is sought without much ado. I have been very pleased with my recent interactions as long as I go inside. There are no instructions for use of the drive through. I have chosen to move more of my financial interactions to FCCU-Ukiah.

AVOID this institution, and an "institution" it is! I'd recommend a local bank over CFCU! If you…read morewant a credit union that appreciates and values you, choose Redwood Credit Union instead. At CFCU, you can expect every rigmarole and anti-customer "policy" you'd get at any big bank. Some of their staff are very cool, but most are rude and act like you are there to serve THEM.

Mike did a fantastic job. Very personable, knowledgeable and went above and beyond. I really…read moreappreciated it

chevi was amazing she was very helpful nice and considerate.. I really appreciated her kindness and…read moreher consistency in helping us