Worst customer service ever Peggy and Shareen are full on bullys and make you feel stupid when you…read moretalk to them with the way the talk to you.

AWFUL BANK. POOR CUSTOMER SERVICE. UNPROFESSIONAL. AVOID AT ALL COSTS…read more Went in to our local bank branch (we live in St. Helena -- in a house using a Wells Fargo mortgage for hundreds of thousands of dollars, no less!) because we needed cash for purchase of a used vehicle. We had already hit the Napa branch, and they had told us that most branches limit withdrawal to $5000 at a time. We needed more than that -- and we previously were able to withdraw $9400 from this Saint Helena branch, which we needed on short notice for the house escrow. Since we had previously had no problem withdrawing a large sum from the St. Helena branch, and since the Napa branch told us we could get $5000 from pretty much any Wells Fargo -- with whom we have banked for over 10 years, amounting to hundreds of thousands of dollars -- we decided to go in to the local branch before they closed and get the remainder of the cash. We go in, and are told they can only give us $3000. Say what?? This is to someone who routinely saves tens of thousands in the account at any given time, rarely makes large withdrawals, has a credit rating over 800 and owns a house with a Wells Fargo mortgage!! We ask to speak to the manager; someone comes out and refuses to give us OUR MONEY which we have in our account. When we ask for her business card, she refuses to give it to us. We ask for her name, and after 2 prompts she says it is "Lily Lacroix" (I have no way to verify if this is true, since this extremely unprofessional bank "manager" refused to give us her business card.) And this is in a town with many multimillionaire residents. Sofia Coppola went to school at the high school one block from this Wells Fargo. Nancy Pelosi, Robin Williams, Joe Montana, and Coppola (among others) have homes in the area. But we can't access $3000 of our own cash because "the bank doesn't have it." If you want to do business with a place that has no problem taking your money, keeping it, storing it, and investing it (while paying you no interest), but refuses to let you have it when you need it... this is the place for you! PS. We called Wells Fargo and reported this incident, and they told us this should not have happened and is not acceptable at their branches (and they raised our ATM limit so that we can access the rest of our funds we should have been able to get at the bank.) This experience makes me wonder if we should just close our Wells Fargo account, take all of our money out and keep it under the mattress instead, since the interest rates are essentially zero for putting your money in a Wells Fargo account anyway, so if I can't access my own money, there's really no reason to put it in the bank. They should change their slogan to "Wells Fargo. Together we'll go nowhere."

Melinda,Letty,lean,and Jorge are awesome and carrying people they assist you in all your business…read moreprofessional AIDS quick and efficient always appreciate the

I have handled wire transfers and banking distributing my money there at Bank of the West and Saint…read moreHelena they've asked assisted me and many of my banking needs I really appreciate the staff they're awesome

I've been a client here since I was less than 10 years old when I opened my first bank account with…read moremy father. Since then, I have used BTW off and on as my secondary bank account. Over the years, the local branch and my experience with BTW has gone substantially downhill to the point where I basically no longer bank with them. The Good: - It used to be a good bank - Usually it doesn't take longer than 15 minutes when i'm in this branch to get whatever I need to get done? The Bad: - They're slogan is that they are for the best for local customers who want a global presence? Interesting as using their bank account abroad is the biggest ripoff on the planet. - The tellers are typically unfriendly and make you regret going inside. - They closed an additional account I had for "non payment" when I had it set up to automatically withdraw from my checking account. When *I* noticed it wasn't deducting from my checking, *I* called to make sure it got paid, which I wouldn't have seen if I wouldn't have had a gut feeling to sign in and look. Their response "Oh, yeah.. you need to reapply for that. We aren't sure exactly what happened???? that's strange" Yeah - it is a bit strange.. you're the bank and you don't know why?! - They are extremely liberal with fees, with no exceptions - it took more effort to try to fix things that happened automatically, that it just wasn't working for me. like a closed savings account? (who even knew they even did that???) Their response: "It was inactive for too long" Did they bother to communicate that to me since I'm using my checking account EVERY DAY, nope. No contact. Can they reopen it? nope. - When you go to Europe, even if you do it monthly, you have to call them, tell them the dates that you will be going there and approximately how much you would like to spend. Otherwise you'll be in a foreign country, in the middle of the night California time, and your card will get declined when there is actually money in the account. Their response: "Fraud protection, try to give us more warning. Just call in between these limited hours and let us know how much you would like spend" So because one call before leaving isn't enough for your bank, I'm suppose to call internationally to make sure they don't screw up my account? no thank you! - Every time I walk in the door, they're trying to sell me something and tell me things I should do differently to make their bank work for me? For example "If you directly deposited, we could take off this or add this and we think you would like that" I need a bank that does things that make sense and can explain answers to problems. I think they're probably great if you use them as your only bank, because you could constantly check things but I would make them my primary bank in light of all the things that have been going on with them. Maybe it's because BTW is so small that they don't have enough people?? I don't know what it is but it seems they never know what's going on with my accounts, they are apologetic but can never help me and when they tell me they will call me back and they never get back to me. What gives? The choice for me is Wells, another bank account i've had for awhile, since I was about 18 years old I think. I didn't like them at first because it seemed impersonal. But when I call customer service, they do what they say they are going to do and they can answer any of my questions, I feel like the banking relationship is working for my life. It's also amazing that when I walk in the branch, I'm greeted nicely and offered things that are applicable to me. I actually look forward to dealing with them!

I've been with Silverado CU for over 25 years. Have gotten loans for cars and motorcycles over the…read moreyears at great rates and loans were easily processed. Do not live in their area but still do most of my banking through them. Great service friendly customer service. Thanks to all the folks at Silverado Credit Union. CP

I've had the Silverado credit Union in England and St Helena to be awesome courteous professional…read moreand caring people they assist me with my banking needs as well with my business awesome stuff and Maryland Martha Jan Kim Melinda penny Joanne and the rest of the staff are awesome people

I went to this bank because they were promoting themselves as a small town bank. After having been…read morewith them for years my account was compromised and they put our account on a manual approve system which meant going through each transaction daily and making sure that they were authorized. They were holding my deposits along with checks and ACH withdrawals that were occurring on the account. Then after a week of waiting for them to open a replacement account and me having already gone to find another bank they called from corporate to tell me they couldn't service our corporate account. Along with many other over charges and never working with us after almost ten years what a way to treat a business.

This BOA is a disgrace. My brother came in with all the proper documents to start up a bank account…read morehere. All the same documents that I had to start a account. He got harassed because he is an American citizen and is currently moving to America and didn't have a drivers license. All though he has plenty of other government issued IDs including his SSN and America birth certificate. I'm considering switching to another bank this type of treatment is intolerable.

Plenty of parking; drive up ATM;…read more It's a full service location - but check hours. Lovely reception area - authentic wine country bank.