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    3 days ago

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    Bergers Marina - Airing out inside conents

    Bergers Marina

    (16 reviews)

    Extensive Damage, Poor Accountability - Boat Left Molded, Undriveable, and Uncompensated…read more As someone who's owned and maintained boats for over 20 years, I try to support local marinas when possible but my experience at Berger's Marina was by far the most frustrating, unprofessional, and costly I've ever had. I brought my boat in running perfectly for simple yearly preventative maintenance: an oil change, impeller, and routine filter work. I even brought all the parts they asked for. After their service, my boat was undriveable. The engine wouldn't accelerate properly, and it sat at their marina for three weeks while they tried to figure out what they missed. Only weeks later did Dan, the owner's son, admit that he missed a key internal filter that caused the problem. He even told me to my face: "I didn't know there was a filter up inside the engine." So I ordered the missing part on April 3rd which was weeks after their first failed repair. This wasn't a complex job, yet their oversight turned a one-day maintenance visit into a multi-week disaster. But it didn't stop there. I was told multiple times the boat was protected during this downtime. It wasn't. When I picked it up, it had clearly been left out in heavy rainstorms, resulting in: -Moldy, soaked canvas -Ruined carpet and vinyl -Water-damaged electrical system (radio and navigation lights dead) -Stained seating and floating gear -Hours of cleanup, drying, and damage control on my part In an email, Carolyn from Berger's stated: "We are very sorry... We did not know there was a cover for the boat... But as you well know, we've had a few major storms this spring." So yes, they acknowledged the damage and the storms, and admitted they didn't cover the boat or know there was a cover onboard (it was onboard, clearly visible). But despite this apology and multiple attempts to resolve things respectfully, they have: -Refused to take responsibility -Refused to offer compensation or insurance info -Deflected blame, suggesting I brought in a boat with "a list of issues"--false. I brought in a clean-running boat and had the before/after videos to prove it They even had the audacity to say in writing, "We take responsibility," while also stating their attorney says they bear no liability. That contradiction says everything you need to know. Sadly, my experience matches many other public reviews. Just look at what others have said: "Each time I have service performed, I find something wrong" "Never done on time or put back together when they say" "Boat plug left out, batteries dead" "Tried to blame me for damage they caused" "Snippy, careless, and refuse to accept fault" I gave them multiple written opportunities to make this right. I even offered for them to go look themselves. They ignored all of them. So I've now filed with the Missouri Attorney General, Better Business Bureau, and plan to escalate this further through legal means and boating forums. If you value your boat and your peace of mind, take your business elsewhere. There are plenty of reputable marinas at the lake who will treat you and your equipment with the professionalism that Berger's clearly lacks. -- Jeff H. Verified boat owner Southwood Shores, Dock 11, Slip 6

    Awful experience, workers are jerks, paid 20 dollars to launch boat and was told to leave. As a…read morebusiness owner, I like to support local businesses but this was the worst and most terrible customer service I've ever seen. Don't go here. Impatient people.

    Ultimate Lifts - marinas - Updated May 2026

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